Avaya 1120 Phone Manual

The Avaya 1120 is a digital deskphone designed for use with Avaya IP Office and other compatible communication systems. It features a clear display, programmable feature keys, speakerphone, headset support, and multiple line appearances. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Receiving Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display with backlight, programmable feature keys, handset, speaker, volume controls, headset jack, and network ports.

Feature	Description
Display	2-line, 24-character backlit LCD for call information and menus
Programmable Keys	6 programmable feature keys for speed dial, call pickup, etc.
Speakerphone	Full-duplex speakerphone for hands-free conversation
Headset Support	RJ-9 headset jack for hands-free operation
Volume Controls	Separate controls for handset, speaker, and ringer volume
Network Ports	Two 10/100 Mbps Ethernet ports (LAN and PC)
Message Waiting Indicator	LED to indicate new voicemail messages
MUTE	Button to mute microphone during calls
HOLD	Button to place calls on hold
CONFERENCE	Button to initiate conference calls

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect PC: Use second Ethernet cable from PC port to computer (optional).
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use provided power adapter to connect to power outlet.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; wait for system registration.

Check registration: Display should show extension number when registered.
Set date and time: Configure through system administrator if not automatic.
Program feature keys: Use phone menu or system administrator tool.
Adjust volume: Use volume controls to set preferred levels.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: 2-line, 24-character backlit LCD.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE compliant.
Audio: Wideband audio support, G.711, G.729 codecs.
Ports: Two 10/100 Mbps Ethernet, RJ-9 headset, RJ-11 handset.
Power: 48V DC via PoE or external power adapter.
Protocols: SIP, H.323, Avaya proprietary protocols.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5 x 7.5 x 6 inches (216 x 191 x 152 mm).

Controls and Settings

Access menu via MENU button. Navigation: Use arrow keys and OK button.

Key Functions: HOLD, TRANSFER, CONFERENCE, MUTE, VOLUME UP/DOWN, MENU, NAVIGATION arrows, OK, EXIT.

Basic Settings: Time/date, display contrast, ringer tone/volume, ring pattern. Feature Settings: Speed dial programming, call forwarding, do not disturb. System Settings: Network configuration (typically set by administrator).

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: RJ-9 headset jack.

Turn off phone before connecting additional devices.
Match cables to correct ports (Ethernet to LAN/PC ports).
For PoE: Ensure switch provides 802.3af power; otherwise use power adapter.

Tip: Use quality CAT5e or better Ethernet cables for reliable connection.

Making and Receiving Calls

Basic call functions for daily use.

Make call: Lift handset or press SPEAKER, dial number, press DIAL or wait.
Answer call: Lift handset, press SPEAKER, or press line key flashing.
End call: Replace handset or press SPEAKER/END button.
Hold: Press HOLD button; resume by pressing same line key.
Transfer: During call, press TRANSFER, dial destination, press TRANSFER again.
Conference: During call, press CONFERENCE, dial third party, press CONFERENCE again.
Redial: Press REDIAL or access from call log.
Mute: Press MUTE during call to mute microphone.

WARNING! Emergency calls may require different procedures; check with administrator.

Advanced Features

Call Forwarding: Program via menu or codes. Do Not Disturb: Activate to send calls directly to voicemail. Speed Dial: Program frequently dialed numbers to feature keys. Call Log: Access missed, received, and dialed calls. Voicemail: Access by pressing voicemail key or dialing extension.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; avoid liquids entering openings.

CAUTION! Do not use abrasive cleaners or solvents. Keep phone dry.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE connection; ensure cable is secure.
No dial tone	Network/configuration	Check Ethernet connection; verify system registration.
Cannot make calls	Dial plan/configuration	Contact system administrator; check dial plan settings.
Poor audio quality	Network/connections	Check network quality; verify handset/headset connection.
Feature keys not working	Programming	Reprogram keys via menu or administrator tool.

Reset: Menu > Settings > Reset to factory defaults (use caution).

Service: Contact system administrator or Avaya support at www.avaya.com/support