Avaya 1120E Phone Manual

The Avaya 1120E is a digital deskphone designed for enterprise communication, featuring a clear display, programmable line/feature keys, speakerphone, headset support, and integration with Avaya communication systems. It supports multiple lines, call handling features, and customizable settings for optimal office use. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display, programmable keys, handset, speakerphone, headset jack, volume controls, menu navigation buttons.

Feature	Description
Display	2-line backlit LCD for call information and menus
Programmable Keys	6 keys for line/feature assignment
Speakerphone	Full-duplex hands-free communication
Headset Jack	For headset connection (modular RJ9)
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for voicemail alerts
Hold Button	Places active call on hold
Transfer Button	Transfers calls to another extension
Conference Button	Sets up multi-party conferences
Mute Button	Mutes microphone during calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Plug Ethernet cable into LAN port on phone and wall jack.
Connect handset: Use coiled cord to connect handset to phone base.
Connect power: Use provided power adapter or PoE (Power over Ethernet).
Connect headset (optional): Plug into headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow system prompts.

Network registration: Phone will auto-register with Avaya system if configured.
Set language: Press MENU, navigate to Settings > Language.
Adjust volume: Use volume keys to set ringer, handset, speaker levels.
Program keys: Assign line/feature functions via MENU > Key Programming.

CAUTION! Do not place phone near heat sources or liquids.

Specifications

Display: 2-line backlit LCD, 24 characters per line.
Network: 10/100 Mbps Ethernet, supports PoE (IEEE 802.3af).
Audio: Wideband audio support, G.711, G.729 codecs.
Connectors: Ethernet (RJ45), handset (RJ9), headset (RJ9), power (DC jack).
Programmable Keys: 6 physical keys with LED indicators.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 68, UL/CSA listed.

Controls and Settings

Access menu via MENU button. Navigation: UP/DOWN arrow keys, SELECT button.

Basic Controls: Handset lift, SPEAKER button, HOLD, TRANSFER, CONFERENCE, MUTE, volume keys.

Menu Settings: Language, Time/Date, Ring Tones, Key Programming, Network Settings, Audio Settings (handset/speaker gain). System Features: Call Forward, Do Not Disturb, Speed Dial programming.

Connecting Devices

Network: RJ45 Ethernet cable to LAN port. Handset: RJ9 cable. Headset: RJ9 modular jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or higher Ethernet cable for network connection.
For PoE, verify switch supports IEEE 802.3af.
Select audio path via HEADSET button or speakerphone.

Tip: Use cable management to avoid tripping hazards.

Advanced Call Features

Supports standard PBX features via Avaya system.

Make call: Lift handset or press SPEAKER, dial number.
Answer call: Lift handset, press SPEAKER, or press line key.
Hold: Press HOLD button; resume by pressing same line key.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Speed Dial: Program via MENU > Speed Dial; use assigned key or code.
Call Forward: Activate via MENU > Call Forward > Always/Busy/No Answer.
Do Not Disturb: Enable via MENU > Do Not Disturb; calls go to voicemail.

WARNING! Do not use phone during electrical storms.

Accessibility Features

Volume Boost: Adjust handset/speaker/ringer volume independently. Visual Alerts: Flashing LED for incoming calls. TTY Compatible: Works with teletype devices when configured.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth; mild detergent if needed. Avoid abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; keep vents clear.

Regulatory Information

FCC Part 68: Registered for direct connection to telephone network. Complies with applicable standards. Copyright © Avaya Inc. For support, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power adapter connection; verify PoE switch is active.
No dial tone	Network/line configuration	Check Ethernet cable; verify system registration.
Display blank	Power/contrast	Ensure power is connected; adjust contrast via MENU > Display.
Cannot make calls	Dial plan/network	Check system dial plan; verify network settings.
Poor audio quality	Connections/network	Check handset/headset cords; verify network QoS settings.

Reset: Menu > Settings > Reset to Default (requires admin password).

Service: Contact system administrator or Avaya support.