Avaya 1140E IP Deskphone Manual

The Avaya 1140E IP Deskphone is a business-grade VoIP telephone featuring a high-resolution grayscale display, support for multiple call appearances and lines, integrated Ethernet switch (10/100 Mbps), Power over Ethernet (PoE) capability, speakerphone, headset port, programmable feature keys, and support for advanced telephony features like call hold, transfer, conference, and messaging. It is designed for use with Avaya IP Office and other compatible IP telephony systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Handset, Base Unit with Display, Programmable Feature Keys, Navigation Cluster, Speakerphone, Headset Port, Ethernet Ports.

Installation

Unpack and inspect contents. Place on stable, flat surface.

1. Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN port on the back of the phone.
2. Connect a Computer (Optional): Plug an Ethernet cable from the PC port on the phone to your computer's network port.
3. Power the Phone: Use either Power over Ethernet (PoE) from your network switch or connect the optional external power adapter to the DC IN jack.
4. Connect Handset: Plug the coiled handset cord into the handset jack.
5. Connect Headset (Optional): Plug a 2.5mm headset into the headset jack.

WARNING! Use only the recommended power adapter. Ensure network cables are securely connected.

First-Time Setup

The phone will attempt to boot and obtain network configuration (IP address) automatically via DHCP.

1. Initial Boot: Wait for the phone to complete its startup sequence. The display will show progress.
2. Check Registration: Once booted, the primary line key should be steady green, indicating registration with the IP telephony server (e.g., Avaya IP Office).
3. Set User Preferences: Press the "Settings" or "Menu" softkey. Navigate to set time/date, ring tones, display contrast, and language.
4. Program Feature Keys: Use the system administration software (e.g., Avaya IP Office Manager) or the phone's menu to assign functions to programmable keys.

CAUTION! Do not unplug the phone during firmware updates. Contact your system administrator for server-specific configuration.

Specifications

• Display: Grayscale, pixel-based, with adjustable contrast.
• Network: 10/100 Mbps Ethernet with integrated switch, IEEE 802.3af PoE.
• Protocols: SIP or Avaya proprietary (depending on configuration).
• Audio: Wideband audio support (G.722), G.711, G.729.
• Connectors: Two RJ45 Ethernet, Handset (RJ9), Headset (2.5mm), DC Power.
• Power Source: 48V DC via PoE or external power adapter (optional).
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Compliance: FCC Part 15, Class B; UL/CSA; CE Mark.

Controls and Settings

Access menus via the "Menu" softkey or the navigation cluster.

Front Panel: Line/Feature Keys, Display with Softkeys, Navigation Cluster, Volume Keys, MUTE, HEADSET, SPEAKER, MESSAGE, HOLD, TRANSFER, CONFERENCE, REDIAL.

Menu Structure: Call Log (Missed, Received, Dialed), Settings (Time/Date, Ring Tones, Display, Language), Network Configuration (view IP address), Key Programming.

Volume Control: Use the volume keys during a call to adjust handset/speaker volume, or while idle to adjust ringer volume.

Connecting to Network

Primary connection is via the LAN port for both data and power (PoE).

1. Ensure network switch supports PoE or have power adapter ready.
2. Use a standard CAT5e or higher Ethernet cable.
3. Connect LAN port to a data jack connected to your VoIP network.
4. The PC port is pass-through; connect a computer here if you have only one network drop.

Tip: The phone must be on the same VLAN as the call server or have appropriate network configuration (DHCP options, static IP) for proper registration.

Basic Call Handling

Making, answering, and ending calls.

1. Make a Call: Lift handset or press SPEAKER/HEADSET. Dial number using keypad. Or use speed dial/redial.
2. Answer a Call: Lift handset, press SPEAKER, press HEADSET, or press the flashing line key.
3. End a Call: Replace handset, press SPEAKER again, or press the "End Call" softkey.
4. Hold: Press HOLD key during a call. Press the held line key or "Resume" softkey to retrieve.
5. Mute: Press MUTE key during a call to mute your microphone. Press again to unmute.
6. Adjust Volume: Use volume keys during a call (handset/speaker) or while idle (ringer).

WARNING! Do not use excessive force on keys or handset cord.

Advanced Features

Call Transfer: During a call, press TRANSFER. Dial the transfer target number. Press TRANSFER again to complete, or hang up to perform a supervised transfer.

Conference Call: During a call, press CONFERENCE. Dial the third party. When they answer, press CONFERENCE again to connect all parties.

Call Forwarding: Typically configured via system admin or by dialing feature codes (e.g., *72). Consult your system administrator.

Voice Mail: Press the MESSAGE key or dial your voicemail access number. Follow prompts.

Programmable Keys: Assign speed dial numbers, line appearances, or feature keys (BLF - Busy Lamp Field) via system administration tools.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth to wipe the housing and display. For stubborn marks, dampen cloth slightly with water. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Keep liquids away from the phone. Do not open the casing; no user-serviceable parts inside.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential and commercial use. This device may not cause harmful interference and must accept any interference received. Industry Canada ICES-003 Compliance. CE Mark indicates conformity with European directives. For detailed compliance statements, refer to the full regulatory guide included in the packaging or at support.avaya.com.

Troubleshooting

Reset: To reboot, unplug power and reconnect. For factory reset (erases all settings), consult administrator as procedure varies by firmware.

Support: Contact your system administrator or visit support.avaya.com. For hardware service, refer to your vendor or reseller.