Avaya 1140E IP Deskphone User Manual

The Avaya 1140E IP Deskphone is a business-grade VoIP telephone featuring a high-resolution grayscale display, support for multiple lines and call appearances, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) capability, headset and handset ports, programmable feature keys, and support for advanced telephony features. It is designed for use with Avaya IP Office and other compatible communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale LCD display, Handset, Programmable feature keys, Navigation cluster, Volume control keys, Headset jack, Ethernet ports.

Feature	Description
Display	High-resolution grayscale LCD with adjustable contrast
Handset	Standard telephone handset with noise-canceling microphone
Programmable Keys	Configurable for line appearances, speed dial, or features
Navigation Cluster	4-way navigation and selection keys for menu access
Volume Keys	Separate controls for handset, speaker, and ringer volume
Headset Jack	For connecting a standard 2.5mm or 3.5mm headset
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN and PC) with PoE support
MUTE	Mutes the microphone during a call
SPEAKER	Activates hands-free speakerphone
HOLD	Places an active call on hold

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to Network: Use the provided Ethernet cable to connect the LAN port to your network switch or wall jack.
Connect a PC (Optional): Use a second Ethernet cable to connect the PC port to your computer.
Power the Phone: Connect via Power over Ethernet (PoE) from a supported switch, or use the optional external power adapter.
Connect Handset and Headset: Plug the handset cord into the dedicated jack. Connect a headset if desired.

WARNING! Use only approved power adapters. Ensure network cables are securely connected.

First-Time Setup

The phone will boot and attempt to obtain network configuration automatically.

Initial Boot: Wait for the phone to complete its startup sequence. The display will show the extension number once registered.
Set Language: Press the Settings key, navigate to User Preferences > Language, and select your preferred language.
Adjust Display Contrast: Press the Settings key, navigate to User Preferences > Display, and adjust the contrast.
Set Date and Time: Typically set automatically via the network. Can be adjusted in Settings > Time & Date if needed.
Program Feature Keys: Consult your system administrator to configure line appearances, speed dials, or feature keys.

CAUTION! Do not unplug the phone during the boot process.

Specifications

Display: Grayscale LCD, 128 x 64 pixels.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Full-duplex speakerphone, wideband audio support.
Ports: Two RJ-45 Ethernet (LAN/PC), RJ-9 handset, 2.5mm/3.5mm headset.
Protocols: SIP, H.323 (depending on firmware and configuration).
Programmable Keys: Up to 24 configurable feature keys.
Power Source: IEEE 802.3af PoE or 48V DC external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access the main menu via the dedicated Settings key or the navigation cluster.

Key Functions: SPEAKER (hands-free), MUTE, HOLD, VOLUME UP/DOWN, NAVIGATION keys (Up/Down/Left/Right/OK), Programmable Feature Keys.

Settings Menu: User Preferences (Language, Display, Ring Tones, Time & Date). Call Features (Forwarding, Do Not Disturb). Network Settings (Typically auto-provisioned). Audio Settings (Volume levels for handset, headset, speaker, ringer).

Connecting Devices

Network: LAN port to network switch. PC: PC port to computer. Headset: Standard jack.

Ensure the phone is powered off or disconnected before making connections.
Use Cat 5e or higher Ethernet cables for Gigabit performance.
For headset use, you may need to enable the headset mode in the audio settings or by pressing the headset key (if programmed).

Tip: Label cables for easy identification during maintenance or moves.

Making and Managing Calls

Supports standard telephony features: hold, transfer, conference, forward.

Make a Call: Lift handset or press SPEAKER. Dial number using the keypad. Press the Dial softkey or wait for auto-dial.
Answer a Call: Lift handset, press SPEAKER, or press the flashing line key/Answer softkey.
Hold: Press HOLD key. Press the held line key or Resume softkey to retrieve.
Transfer: During a call, press Transfer. Dial the target number. Press Transfer again to complete, or hang up to perform a blind transfer.
Conference: During a call, press Conference. Dial the second party. When connected, press Conference again to merge all parties.
Call Forwarding: Press the CFwdAll softkey or access via Settings > Call Features > Forwarding.
Redial: Press the Redial softkey or the pre-programmed Redial key.

WARNING! Emergency calls (e.g., 911) may have location limitations on VoIP systems. Understand your system's configuration.

Accessibility Features

Visual Alert: Flashing LED for incoming calls (configurable). Audio Adjustments: Independent volume control for ringer, handset, speaker, and headset. Hearing Aid Compatible: Handset is rated for hearing aid compatibility (HAC).

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, slightly dampen the cloth with water. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15 & 68: Complies with rules for digital devices and telephone equipment. Industry Canada (IC): Complies with Canadian standards. CE Mark: Indicates conformity with health, safety, and environmental standards for the EEA. For support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone does not power on	Power/PoE issue	Check Ethernet cable and PoE switch; try external power adapter.
No dial tone	Network/Registration	Check network cables; ensure phone is registered to the PBX/server.
Call quality issues (echo, static)	Network/Audio settings	Check network for packet loss/jitter; adjust handset volume; ensure proper cable connections.
Display is blank or dim	Power/Contrast settings	Check power; adjust display contrast in Settings > User Preferences > Display.
Feature keys not working	Configuration	Keys may need to be programmed by the system administrator.

Reset: To reset to factory defaults, press *#*#73738#*#* on the keypad (confirm with OK). Note: This will erase all local settings.

Service: Contact your system administrator or visit support.avaya.com.