Avaya 1220 IP Deskphone Manual

The Avaya 1220 IP Deskphone is a business-grade VoIP telephone featuring a high-resolution monochrome display, support for multiple call appearances and lines, integrated Ethernet switch with Power over Ethernet (PoE) capability, headset and handset ports, programmable feature keys, and compatibility with Avaya Communication Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Monochrome LCD display, Handset, Programmable feature keys, Navigation cluster, Integrated Ethernet switch, Headset jack.

Feature	Description
Display	High-resolution monochrome LCD with backlight
Call Appearances	Supports multiple simultaneous calls
Programmable Keys	24 programmable feature keys for speed dial, call pickup, etc.
Network Ports	Two 10/100 Mbps Ethernet ports (LAN and PC)
Power	Power over Ethernet (PoE) or external power adapter
Audio	Handset, built-in speakerphone, headset jack
Volume Controls	Separate controls for handset, speaker, ringer
Navigation Cluster	4-way navigation with select button for menu access
Message Waiting Indicator	LED for visual message notification
Hold Button	Dedicated button to place calls on hold

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect PC: Use second Ethernet cable from PC port to computer (optional).
Apply power: Use PoE from switch or connect external power adapter.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset: Plug into headset jack if required (optional).

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP address automatically via DHCP.
Server configuration: Enter IP address of call server if not auto-discovered.
Extension assignment: Administrator will assign extension number.
Time and date: Set automatically from server or manually via menu.
Ring tone selection: Choose preferred ring tone from options.

CAUTION! Do not unplug during firmware upgrade. Contact administrator for server settings.

Specifications

Display: Monochrome LCD, 4 lines of text.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, H.323 (depending on configuration).
Audio Codecs: G.711, G.729, G.722 (wideband).
Programmable Keys: 24 keys with dual-color LEDs.
Power Source: PoE (Class 2) or 48V DC external adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE.

Controls and Settings

Access menu via NAVIGATION button. Front Panel: MESSAGE, HOLD, NAVIGATION cluster, VOLUME controls, MUTE, HEADSET, SPEAKERPHONE.

Programmable Keys: Can be configured for speed dial, call pickup, line appearances, feature access.

Settings Menu: User Preferences (ring tone, contrast, language), Call Settings (forwarding, call waiting), Network Settings (view IP, DHCP), System Status (firmware version, uptime).

Connecting to Network

LAN Port: Connect to network switch. PC Port: Connect to computer for pass-through.

Ensure network switch provides PoE or connect power adapter.
Use standard CAT5e or higher Ethernet cables.
Verify link LED is solid green on network port.
Check IP address assignment via menu (Settings > Network > Status).

Tip: For PoE, ensure switch supports IEEE 802.3af. Use included cable for best results.

Basic Call Handling

Making and receiving calls.

Make call: Lift handset or press SPEAKERPHONE, dial number, press DIAL or wait.
Answer call: Lift handset, press SPEAKERPHONE, or press corresponding line key.
End call: Replace handset or press SPEAKERPHONE.
Hold: Press HOLD button; resume by pressing same line key.
Mute: Press MUTE during active call; press again to unmute.
Transfer: During call, press TRANSFER, dial target number, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE again to merge.

WARNING! Emergency calls may require direct connection. Verify with administrator.

Advanced Features

Speed Dial: Program keys for one-touch dialing. Call Forwarding: Activate via menu or feature code. Call Logs: View missed, received, dialed calls. Headset Mode: Toggle between handset and headset.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid liquids near openings. Do not submerge any part.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check PoE switch; ensure power adapter is connected and outlet is live.
No network connection	Cable/DHCP	Check Ethernet cable; verify link LED; restart phone; check DHCP server.
No dial tone	Registration	Check IP address and server settings; verify with administrator.
Poor audio quality	Network/Codec	Check network for packet loss; verify codec settings with administrator.
Display blank	Contrast/Power	Adjust contrast via menu; check power connection.

Reset: Settings > System > Reset to default (requires administrator password).

Service: Contact Avaya support or authorized service provider.