Avaya 1220 IP Phone Manual

The Avaya 1220 IP Phone is a business-grade VoIP telephone designed for enterprise communication systems. It features a high-resolution display, programmable line/feature keys, support for multiple call appearances, integrated Ethernet switch, Power over Ethernet (PoE) capability, headset jack, speakerphone, and compatibility with Avaya Communication Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Managing Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution monochrome display, 24 programmable keys, Handset with headset jack, Speakerphone, Ethernet ports (LAN and PC), Power adapter port.

Feature	Description
Display	High-resolution monochrome LCD with backlight
Programmable Keys	24 configurable line/feature keys
Handset	Standard telephone handset with adjustable volume
Headset Jack	For connecting a headset (modular 2.5mm)
Speakerphone	Full-duplex speakerphone for hands-free calls
Ethernet Ports	Two 10/100 Mbps ports (LAN and PC)
Power over Ethernet	IEEE 802.3af compliant PoE support
Power Adapter	Optional 48V DC power adapter input
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for visual message notification

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable from switch to LAN port on phone.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Power the phone: Use PoE from switch or connect optional power adapter.
Connect handset: Plug coiled cord into handset jack.
Connect headset (optional): Plug into headset jack on side of phone.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; wait for boot sequence.

Network configuration: Phone should obtain IP address via DHCP automatically.
Server registration: Enter server IP address if not auto-provisioned (via Options menu).
Set user preferences: Configure time/date, ring tones, display contrast.
Program keys: Assign line appearances or features to programmable keys.
Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Do not disconnect during firmware upgrade. Ensure proper ventilation.

Specifications

Display: Monochrome LCD, 4 lines of text.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, G.711, G.729 codecs.
Protocols: SIP, H.323, Avaya proprietary.
Power: 48V DC via PoE or external adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5 x 10.2 x 6.3 inches (216 x 259 x 160 mm).
Weight: 3.3 lbs (1.5 kg).

Controls and Settings

Access menu via Options button. Front Panel: Display, Soft keys, Navigation cluster, Volume controls, Mute, Headset, Speakerphone.

Programmable Keys: Can be configured for line appearances, speed dial, call park, conferencing, etc.

Settings: Time/Date, Ring Tones (multiple patterns), Display Contrast, Language (default ENGLISH), Network Settings (IP, DHCP, VLAN), Audio Settings (volume levels, codec preferences). Advanced: Firmware upgrade, Restore defaults, System status.

Connecting to Network

LAN: Connect to switch. PC: Daisy-chain to computer.

Turn off phone before connecting cables.
Use Cat5e or better Ethernet cables.
Connect LAN port to network switch.
Connect PC port to computer if needed.
Power via PoE or external adapter.
Verify link LEDs are lit.

Tip: Use quality cables to avoid network issues. Check switch PoE capability.

Making and Managing Calls

Supports multiple simultaneous calls.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press flashing line key.
End call: Hang up handset or press Speakerphone.
Hold: Press Hold button; resume by pressing same line key.
Transfer: Press Transfer, dial target, announce, complete transfer.
Conference: Press Conference, dial first party, press Conference again, dial second party.
Call Park: Press Park, note park code; retrieve from any phone.
Redial: Press Redial to call last dialed number.

WARNING! Emergency calls may require configuration; verify with administrator.

Advanced Features

Speed Dial: Program numbers to keys. Do Not Disturb: Enable via menu to silence ring. Call Forwarding: Set to forward calls to another number. Message Waiting: Visual LED and display indication. Directory: Access corporate directory via soft key.

Care & Cleaning

Unplug power before cleaning. Use dry, soft cloth; avoid liquids.

CAUTION! Do not use abrasive cleaners. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. For support, visit www.avaya.com/support or contact Avaya support at 1-866-462-8292.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check PoE switch; ensure power adapter connected securely.
No network connectivity	Cables/DHCP	Check Ethernet cables; verify DHCP server; check VLAN settings.
No dial tone	Registration/Server	Verify phone registered to server; check SIP credentials.
Poor audio quality	Network/Codec	Check network latency/jitter; verify codec settings.
Display blank	Power/Backlight	Check power; adjust display contrast via Options menu.

Reset: Options > Admin Settings > Reset to Factory Defaults.

Service: 1-866-462-8292; www.avaya.com/support