Avaya 1230 IP Phone Manual

The Avaya 1230 IP Phone is a business-grade VoIP telephone featuring a high-resolution display, programmable line/feature keys, integrated Ethernet switch, support for multiple call appearances, speakerphone, headset compatibility, and Power over Ethernet (PoE). It is designed for use with Avaya IP Office and other compatible communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution monochrome or color display, 24 programmable buttons, Speakerphone, Headset jack, Ethernet ports (LAN and PC), Volume controls, Navigation cluster.

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

1. Connect to Network: Plug Ethernet cable from your network switch into the LAN port on the phone.
2. Connect a Computer (Optional): Plug an Ethernet cable from the PC port on the phone to your computer's network port.
3. Connect Handset: Plug the coiled handset cord into the handset jack.
4. Power the Phone: Use Power over Ethernet (PoE) from your switch, or connect the optional external power adapter to the DC input.

WARNING! Use only approved power adapters. Ensure network cables are securely connected.

First-Time Setup

Power on the phone; it will attempt to boot and contact the configuration server.

1. Network Configuration: The phone should automatically obtain an IP address via DHCP. Check the network settings in the menu (Settings > Network).
2. Server Configuration: Ensure the phone is configured with the address of your call server (e.g., Avaya IP Office). This may be pre-provisioned or set via menu.
3. Extension/User Registration: Enter your extension number and password as provided by your system administrator.
4. Adjust Preferences: Set time/date, ring tones, display contrast, and volume levels via the Settings menu.

CAUTION! Do not unplug the phone during the boot or firmware upgrade process.

Specifications

• Display: High-resolution monochrome or color graphical display.
• Network: 10/100 Mbps Ethernet with integrated switch, IEEE 802.3af PoE.
• Audio: Wideband audio support, G.711, G.729 codecs.
• Buttons: 24 programmable soft keys, 5 navigation keys.
• Connectors: RJ-45 (LAN), RJ-45 (PC), RJ-9 (handset), RJ-9 (headset), DC power input.
• Protocols: SIP, H.323 (depending on firmware).
• Power Source: IEEE 802.3af PoE or 48V DC external adapter.
• Operating Environment: 32°F to 104°F (0°C to 40°C), 10% to 95% humidity.

Controls and Settings

Access menus via the "Settings" button or by pressing the "Menu" soft key. Front Panel: Handset, Speakerphone, Mute, Volume controls, Navigation cluster, Programmable buttons.

Key Functions: Hold, Transfer, Conference, Drop, Message, Directory, Settings, Headset, Mute.

Settings Menu: Network configuration, User preferences (ringer, display, time), Call features (forwarding, DND), Firmware information, System status.

Connecting to Network

Primary connection is via the LAN port. The PC port allows daisy-chaining a computer.

1. Ensure the network switch provides data connectivity and, if using PoE, power.
2. Connect the network cable from the switch to the phone's LAN port.
3. For a computer, connect a cable from the phone's PC port to the computer's network port.
4. The phone will boot and attempt to register with the call server.

Tip: Use Category 5e or better Ethernet cables for reliable performance.

Making and Managing Calls

Basic call handling procedures.

1. Make a Call: Lift handset or press Speakerphone, dial number, or press a programmed speed dial button.
2. Answer a Call: Lift handset, press Speakerphone, or press the flashing line key.
3. End a Call: Hang up handset or press the Drop/Speakerphone button.
4. Hold: Press Hold button. Retrieve by pressing the held line's button.
5. Transfer: During a call, press Transfer, dial the target number, and hang up. Consultative transfer: announce call first.
6. Conference: During a call, press Conference, dial second party, press Conference again to connect all.
7. Call Forwarding: Activate via menu (Settings > Call Features > Forwarding) or feature code.
8. Redial: Press Redial button or select from call log.

WARNING! Emergency calls (e.g., 911) may have specific limitations on VoIP systems; consult your administrator.

Programmable Features

Programmable buttons can be assigned as line appearances, speed dials, or feature keys (e.g., Call Park, Pickup). Configuration is typically done via the phone's web interface or system administrator tools.

Common Features: Speed Dial, Do Not Disturb (DND), Call Park, Call Pickup, Busy Lamp Field (BLF).

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth to wipe the phone. For stubborn marks, dampen cloth slightly with water. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class A digital device. Complies with Part 68 of FCC rules. Registered jack USOC: RJ-11C, RJ-45. This equipment is hearing aid compatible. For regulatory compliance marks and declarations, refer to the product label. For support, visit www.avaya.com/support or contact your authorized Avaya dealer.

Troubleshooting

Reset: To reset to factory defaults, press and hold the '7' key while powering on the phone (check specific firmware instructions).

Service: Contact your system administrator or Avaya authorized service provider. www.avaya.com/support