Avaya 1416 Phone Manual

The Avaya 1416 is a digital deskphone designed for use with Avaya IP Office systems. It features a 2-line display, 16 programmable buttons, speakerphone, headset support, and multiple call handling features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Handset, Base Unit, Display, Programmable buttons, Volume controls, Speaker, Headset jack.

Feature	Description
Display	2-line backlit LCD for call information and prompts
Programmable Buttons	16 buttons for line appearances, speed dial, feature access
Speakerphone	Full-duplex hands-free speaker
Headset Support	RJ-9 headset jack for hands-free operation
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED for voicemail notification
Mute	Mutes microphone during call
Hold	Places active call on hold
Redial	Redials last dialed number
Conference	Allows multi-party conference calls

Installation

Unpack and inspect contents. Place on stable surface near power and network connection.

Connect to network: Use Ethernet cable to connect phone to IP Office system port.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use provided power adapter or PoE (Power over Ethernet).
Connect optional headset: Plug into RJ-9 headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; wait for system registration.

Check registration: Display should show extension number and system name.
Set date and time: Usually synchronized from IP Office system.
Program buttons: Use Admin menu or IP Office Manager to assign functions.
Adjust volume: Use volume keys to set handset, speaker, and ringer levels.

CAUTION! Do not unplug during firmware update. Allow phone to complete startup.

Specifications

Display: 2-line, 24-character backlit LCD.
Buttons: 16 programmable feature buttons with LEDs.
Audio: Wideband audio support, G.711, G.729 codecs.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Connectors: RJ-45 network, RJ-9 handset/headset, DC power.
Power: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compatibility: Avaya IP Office Release 8.1 and later.

Controls and Settings

Access menu via MENU button. Navigation: UP/DOWN arrow keys, OK, BACK.

Front Panel: Handset, Display, Programmable buttons, Volume keys, MUTE, HOLD, SPEAKER, HEADSET, REDIAL, CONFERENCE.

Settings: User Preferences (ringer type, volume, display contrast). System Settings (network configuration, administered by system administrator). Button Programming: Assign speed dial, line appearances, call park, etc. Audio: Adjust handset, speaker, headset, and ringer volume independently.

Connecting Devices

Network: Ethernet cable to switch/IP Office. Handset: RJ-9 connector. Headset: RJ-9 jack. Power: PoE or DC adapter.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cable for network connection.
For headset use, enable headset mode via HEADSET button.

Tip: Use cable management to avoid clutter and tripping hazards.

Basic Call Handling

Make, answer, and manage calls.

Make call: Lift handset or press SPEAKER/HEADSET, dial number.
Answer call: Lift handset, press SPEAKER, or press flashing line button.
End call: Replace handset or press SPEAKER/END CALL.
Hold: Press HOLD button; resume by pressing same line button.
Mute: Press MUTE during call; LED lights when active.
Transfer: Press TRANSFER, dial target, announce, complete transfer.
Conference: Press CONFERENCE, dial participant, press CONFERENCE again to join.
Redial: Press REDIAL to call last dialed number.

WARNING! Emergency calls may require direct line access; know your system configuration.

Advanced Features

Speed Dial: Program numbers to buttons for one-touch dialing. Call Forwarding: Activate via feature code or menu to forward calls. Do Not Disturb: Silence ringer for incoming calls. Call Log: View missed, received, and dialed calls. Voicemail: Access via voicemail button or dial voicemail number.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; avoid liquids and abrasives.

CAUTION! Do not use aerosol sprays or solvents. Keep away from excessive heat and moisture.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check power adapter/PoE switch; ensure Ethernet cable is connected properly.
No dial tone	Network/configuration	Verify IP Office system is operational; check cable connections; contact administrator.
Cannot make/receive calls	Registration failed	Restart phone; check network settings; confirm extension is active in system.
Poor audio quality	Network/connection	Check cable quality; ensure network is not congested; adjust volume settings.
Buttons not working	Configuration	Verify button programming in IP Office Manager; reset to default if needed.

Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, consult administrator.

Service: Contact authorized Avaya dealer or support.avaya.com