Avaya 1416 Phone System User Manual

The Avaya 1416 is a feature-rich digital deskphone designed for business communications, offering clear audio, programmable line/feature keys, a backlit display, support for multiple lines, integrated speakerphone, headset compatibility, and integration with Avaya IP Office systems. Below are key sections covering safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Digital telephone set, Handset, Line/Feature keys, Display, Volume controls, Speakerphone, Headset jack.

Feature	Description
Display	Backlit LCD for call information and system status
Programmable Keys	Configurable for line appearances, speed dial, or features
Speakerphone	Full-duplex for hands-free conversations
Headset Jack	For connecting a compatible headset
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED to show new voicemail
MUTE	Mutes the microphone
HOLD	Places a call on hold
CONFERENCE	Sets up multi-party conference calls
TRANSFER	Transfers calls to another extension

Installation

Unpack and inspect contents. Place on a stable, flat surface.

Connect to network: Use the provided Ethernet cable to connect the phone to the LAN port.
Connect handset: Plug the coiled handset cord into the handset jack.
Connect power: Use the provided power adapter or ensure Power over Ethernet (PoE) is available.
Power on: The phone will boot and register with the system.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

After powering on, the phone will attempt to register with the Avaya system.

Check registration: Look for your extension number on the display.
Set date/time: Configure via the phone's settings menu or system administrator.
Program keys: Assign frequently used numbers or features to programmable keys.
Adjust volumes: Set comfortable levels for ringer, handset, and speaker.

CAUTION! Configuration changes may require system administrator access.

Specifications

Type: Digital Deskphone.
Display: Backlit LCD, 2 lines.
Lines: Supports multiple line appearances.
Audio: Wideband audio support, built-in speakerphone.
Connections: Ethernet (LAN), Handset, Headset jack.
Power: 48V DC via Power Adapter or IEEE 802.3af PoE.
Compatibility: Avaya IP Office, other Avaya communication systems.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access features via the keypad and softkeys under the display. Front Panel: MUTE, HOLD, VOLUME UP/DOWN, NAVIGATION arrows, SPEAKERPHONE.

Programmable Keys: Can be set for Speed Dial, Call Park, Busy Lamp Field (BLF), or feature access.

Settings Menu: Use the NAVIGATION keys and OK button to access settings for Ring Tones, Display Contrast, Time/Date, and Key Programming.

Connecting Devices

Network: Ethernet cable to switch or PoE injector. Headset: Plug into dedicated headset jack.

Ensure the phone is powered off before connecting cables.
Connect the handset cord securely.
For headset use, plug in and may need to press the HEADSET button or softkey to activate.

Tip: Use a CAT5e or better Ethernet cable for reliable network connection.

Advanced Call Features

Supports standard telephony features and system-specific functions.

Make a call: Lift handset or press SPEAKERPHONE, dial number.
Answer a call: Lift handset, press SPEAKERPHONE, or press the flashing line key.
Hold: Press HOLD button. Retrieve by pressing the held line's key.
Transfer: During a call, press TRANSFER, dial target number, press TRANSFER again or hang up.
Conference: During a call, press CONFERENCE, dial next party, press CONFERENCE again to connect all.
Voicemail: Press the MESSAGE key or dial your voicemail access number.
Redial: Press the REDIAL key or softkey for the last dialed number.

WARNING! Feature availability depends on system configuration by your administrator.

Accessibility Features

Adjustable Ringer Volume and Tone: Set via settings menu. Visual Alerts: Flashing LED for incoming calls and messages. Headset Mode: For hands-free operation.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners or sprays directly on the phone.

CAUTION! Keep liquids away from the phone. Do not submerge any part.

Regulatory Information

FCC Part 15 & 68: Complies with rules for digital devices and telephone equipment. This device may not cause harmful interference and must accept any interference received. For support, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE connection; ensure cable is secure.
No dial tone	Line/Network issue	Check Ethernet cable; verify system registration; contact administrator.
Cannot hear caller	Volume settings	Adjust handset or speaker volume; check MUTE status.
Keys not responding	Phone locked/defect	Try power cycle; contact administrator if issue persists.
Poor audio quality	Network/Handset	Check network connectivity; try a different handset.

Reset: Consult administrator for factory reset procedures.

Service: Contact your Avaya system administrator or visit support.avaya.com.