Avaya 1416D02A-003 Phone Manual

The Avaya 1416D02A-003 is a digital deskphone designed for use with Avaya IP Office systems. It features a 2-line LCD display, 16 programmable buttons, speakerphone, headset support, and support for multiple call appearances. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display, Handset, Programmable buttons, Volume controls, Speakerphone, Headset jack.

Feature	Description
LCD Display	2-line display for call information and prompts
Programmable Buttons	16 buttons for line appearances, speed dial, or feature access
Speakerphone	Full-duplex hands-free communication
Headset Jack	For connecting a headset (2.5mm or 3.5mm adapter)
Volume Controls	Separate controls for ringer, speaker, and handset
Message Waiting Indicator	LED for visual voicemail notification
MUTE	Mutes microphone during a call
HOLD	Places active call on hold
CONFERENCE	Sets up conference calls
TRANSFER	Transfers calls to another extension

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect phone to LAN port (IP Office system).
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).
Power on phone: Wait for initialization and display to activate.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow system prompts.

Network registration: Phone should auto-register with IP Office system.
Set user preferences: Use phone menu to set language, time format, ring tones.
Program buttons: Assign line appearances or speed dial numbers via system admin or phone menu.
Test features: Make test call to verify audio quality and functions.

CAUTION! Do not disconnect during firmware updates. Ensure stable network connection.

Specifications

Display: 2-line LCD with backlight.
Buttons: 16 programmable buttons with LEDs.
Audio: Wideband audio support for high-quality voice.
Connections: Ethernet (10/100 Mbps), handset, headset, power.
Power: 48V DC via power adapter or IEEE 802.3af PoE.
Supported Protocols: SIP, H.323 (depending on system configuration).
Operating Temp: 32°F to 104°F (0°C to 40°C).
Humidity: 10% to 95% non-condensing.

Controls and Settings

Access menu via MENU button. Navigation: Use arrow keys and OK button.

Key Buttons: HOLD, TRANSFER, CONFERENCE, MUTE, VOLUME UP/DOWN, SPEAKER, HEADSET.

Display Settings: Contrast, backlight timeout, language. Audio Settings: Ringer volume, tone selection, speaker volume, headset gain. System Settings: Network configuration (typically auto), time/date. Button Programming: Assign line appearances, speed dial, feature access (BLF).

Connecting Devices

Network: Ethernet cable to switch/IP Office. Headset: 2.5mm jack (adapter may be needed).

Turn off phone before connecting accessories.
Match cables to correct ports (Ethernet to LAN, handset to handset jack).
For PoE, ensure switch supports IEEE 802.3af.

Tip: Use quality CAT5e or higher Ethernet cable for reliable connection.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press SPEAKER, dial number.
Answer call: Lift handset, press SPEAKER, or press flashing line button.
Hold: Press HOLD button; resume by pressing same line button.
Transfer: Press TRANSFER, dial target number, announce call, press TRANSFER again.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Speed dial: Press programmed speed dial button.
Call forward: Activate via feature code or system admin.
Voicemail: Press MESSAGE button or dial voicemail access number.

WARNING! Do not use excessive force on buttons or handset cord.

Accessibility Features

Visual Alerts: Flashing LEDs for incoming calls. Audio Adjustments: Adjustable ringer volume and tone. TTY Compatible: Can be used with TTY devices with proper adapter.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid liquids entering openings.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from direct heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure Ethernet cable is secure.
No dial tone	Network/configuration	Verify network connection; check IP Office system status.
Poor audio quality	Cables/network	Check handset/headset connections; verify network QoS settings.
Buttons not working	Software/configuration	Reset phone; verify button programming via system admin.
Not registering	Network settings	Check DHCP server; verify VLAN settings if applicable.

Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, consult system administrator.

Service: Contact Avaya support or authorized service provider.