Avaya 18D-0003 Phone Manual

The Avaya 18D-0003 is a digital deskphone designed for use with Avaya communication systems, featuring a 2-line display, programmable feature keys, speakerphone, headset compatibility, and support for multiple call appearances. It provides reliable voice communication with intuitive controls and integration capabilities. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Digital telephone set, handset, line cords, power adapter, user documentation.

Feature	Description
Display	2-line backlit LCD for call information and prompts
Programmable Keys	Up to 6 programmable feature keys for speed dial, call pickup, etc.
Speakerphone	Full-duplex hands-free communication
Headset Jack	2.5mm or RJ9 connector for headset use
Message Waiting Indicator	LED for voicemail notification
Volume Controls	Separate controls for handset, speaker, and ringer
Mute	Temporarily mute microphone during calls
Hold	Place calls on hold with visual indicator
Redial	Automatically redial last called number
Flash	Access system features and call transfer

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

Connect telephone line: Plug line cord into wall jack and phone LINE port.
Connect power: Plug power adapter into phone and AC outlet.
Connect handset: Attach coiled cord to handset and phone HANDSET port.
Optional headset: Plug headset into headset jack if required.

WARNING! Use only approved power adapter. Ensure proper ventilation around phone.

First-Time Setup

Power on phone; follow system prompts.

Initialize phone: Allow phone to boot and register with communication system.
Set display language: Use menu options to select preferred language.
Adjust volume: Set handset, speaker, and ringer volume to comfortable levels.
Program feature keys: Assign frequently used functions to programmable keys.

CAUTION! Do not place phone near heat sources or in direct sunlight.

Specifications

Type: Digital Desk Telephone.
Display: 2-line x 24-character LCD with backlight.
Audio: Wideband audio support for clear voice quality.
Connections: RJ11 line port, RJ9 handset port, headset jack, power port.
Power: External power adapter (input: 100-240V AC; output: 5V DC).
Compatibility: Avaya IP Office, Aura Communication Manager, and other Avaya systems.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Dimensions: Standard deskphone size (approx. 8.5" x 7.5" x 2.5").

Controls and Settings

Access features via soft keys under display and programmable keys.

Front Panel: Handset, display, soft keys, navigation keys, volume controls, mute, speakerphone, hold, redial, flash.

Display Settings: Contrast, backlight timeout, language. Audio Settings: Handset volume, speaker volume, ringer volume, tone selection. Feature Programming: Assign speed dial numbers, call pickup, do not disturb, forwarding. System Settings: Date/time format, ring patterns, call log options.

Connecting Devices

Line: RJ11 to wall jack. Handset: RJ9 to phone. Headset: 2.5mm or RJ9 to headset jack.

Turn off power before connecting devices.
Match connectors to correct ports (line, handset, headset).
Secure all connections firmly.

Tip: Use only Avaya-approved headsets for optimal performance.

Using Phone Features

Supports basic and advanced telephony functions.

Make call: Lift handset or press speakerphone, dial number.
Answer call: Lift handset, press speakerphone, or press flashing line key.
Hold call: Press HOLD button; resume by pressing same line key.
Transfer call: Press TRANSFER, dial destination, announce, then complete transfer.
Conference call: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Speed dial: Press programmed speed dial key or enter speed dial code.
Call log: Access missed, received, and dialed calls via menu.
Voicemail: Press voicemail key or dial voicemail access number.

WARNING! Do not use phone during electrical storms. Unplug during lightning activity.

Accessibility Features

Volume Boost: Increase handset and ringer volume for hearing impaired. Visual Alerts: Flashing LED for incoming calls. TTY Compatibility: Works with teletype devices when properly configured.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry thoroughly.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from phone.

Regulatory Information

FCC Part 68: Registered telephone equipment compliant with US regulations. UL/CSA Listed: Meets safety standards. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Line/power connection	Check line cord connections; ensure power adapter plugged in.
Display blank	Power/backlight	Check power connection; adjust display contrast settings.
Cannot make calls	System registration	Verify phone is registered with communication system.
Poor audio quality	Connections/environment	Check handset cord; ensure phone away from electrical interference.
Feature keys not working	Programming	Re-program feature keys through system administration.

Reset: Unplug power for 30 seconds, then reconnect to reboot phone.

Service: Contact system administrator or Avaya support at www.avaya.com/support