Avaya 6221 Phone Manual

The Avaya 6221 is a digital deskphone designed for use with Avaya IP Office and other compatible communication systems. It features a 2-line by 24-character backlit display, 24 programmable buttons (with 12 directly accessible), speakerphone, headset jack, volume controls, and support for multiple call appearances. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Receiving Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Handset with cord, Base unit, Power adapter, Ethernet cable, User documentation.

Feature	Description
Display	2-line by 24-character backlit LCD
Programmable Buttons	24 buttons (12 directly accessible) for line/feature access
Speakerphone	Full-duplex hands-free communication
Headset Jack	2.5mm jack for headset connection
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for voicemail notification
Mute	Button to mute microphone
Hold	Button to place calls on hold
Transfer	Button to transfer calls
Conference	Button to establish conference calls

Installation

Unpack and inspect contents. Place on stable surface near power outlet and network connection.

Connect to network: Use provided Ethernet cable to connect phone to network jack.
Connect power: Plug power adapter into phone and wall outlet.
Connect handset: Attach handset cord to phone base and handset.
Optional headset: Plug headset into 2.5mm jack if needed.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; wait for initialization.

Network registration: Phone should automatically obtain IP address and register with system.
Check display: Confirm extension number and system name appear.
Program buttons: Use system administrator software or phone menu to assign functions.
Set preferences: Adjust ringer volume, display contrast, and other user settings.

CAUTION! Do not disconnect during initialization. Allow up to 2 minutes for full startup.

Specifications

Display: 2-line x 24-character backlit LCD.
Network Interface: 10/100 Mbps Ethernet.
Audio: Wideband audio support (G.722).
Power: 48V DC via power adapter or Power over Ethernet (PoE).
Connectors: Ethernet (RJ45), handset (RJ9), headset (2.5mm), power.
Protocols: SIP, H.323, Avaya proprietary.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.3" x 9.1" x 7.1" (210mm x 230mm x 180mm).

Controls and Settings

Access menu via MENU button. Navigation: Use arrow keys and SELECT button.

Front Panel: Display, programmable buttons, volume controls, MUTE, HOLD, TRANSFER, CONFERENCE, SPEAKER, HEADSET, MENU.

Settings: Ringer volume/type, display contrast, date/time format, button programming. Features: Call forward, do not disturb, speed dial, call log. System: Network configuration (typically auto-configured).

Connecting to Network

Ethernet: RJ45 port on back. Power: Adapter or PoE.

Ensure network switch/router is powered on.
Connect Ethernet cable from phone to network jack.
For PoE: Ensure switch provides 802.3af power.
For adapter: Connect power after Ethernet.

Tip: Use quality CAT5e or better cable for reliable connection.

Making and Receiving Calls

Basic call handling procedures.

Make call: Lift handset or press SPEAKER, dial number.
Answer call: Lift handset, press SPEAKER, or press flashing line button.
End call: Replace handset or press SPEAKER/END.
Hold: Press HOLD button; resume by pressing same line button.
Transfer: Press TRANSFER, dial destination, press TRANSFER again.
Conference: Press CONFERENCE, dial participant, press CONFERENCE again.
Mute: Press MUTE during call; press again to unmute.

WARNING! Emergency calls may require different procedures; consult system administrator.

Advanced Features

Speed Dial: Program frequently called numbers to buttons. Call Forward: Redirect calls to another extension. Do Not Disturb: Silence ringer for incoming calls. Call Log: View missed, received, and dialed calls.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry thoroughly.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter connection; try different outlet; verify PoE switch.
No dial tone	Network/configuration	Check Ethernet cable; verify phone registration with system.
Cannot make calls	Dial plan restriction	Contact system administrator; check dialing patterns.
Poor audio quality	Network/connections	Check cable quality; verify network bandwidth; test with handset vs speaker.
Buttons not working	Programming	Verify button programming in system; reset to defaults if needed.

Reset: Menu > Settings > Reset (consult administrator first).

Service: Contact system administrator or Avaya support at www.avaya.com/support