Avaya 6408 Button Label Manual

The Avaya 6408 Button Label Manual provides comprehensive guidance for labeling, programming, and utilizing the function keys on the Avaya 6408 Digital Deskphone. This manual covers label installation, key programming via system administration, common feature assignments (Hold, Transfer, Conference, etc.), and best practices for organization to enhance user productivity in a business telephone environment.

1. Introduction & Overview 2. Button Label Installation 3. Key Programming & Configuration 4. Common Feature Assignments 5. Label Templates & Customization 6. Best Practices for Organization 7. Troubleshooting & FAQs 8. Compatibility & Specifications

Introduction & Overview

The Avaya 6408 deskphone features 24 programmable buttons (including fixed keys) that can be labeled and assigned to various telephony functions. Proper labeling is essential for efficient call handling and feature access.

Component	Description
Fixed Function Keys	Hold, Transfer, Conference, Drop, Message, Redial, Mute, Speaker
Programmable Line/Feature Keys	Up to 24 configurable buttons for line appearances, speed dials, or features
Label Strips	Physical plastic strips inserted above buttons for handwritten or printed labels
Display	2-line, 24-character display showing calling information and feature prompts

Button Label Installation

Proper installation of label strips ensures clarity and prevents damage to the phone.

Power off the phone and disconnect it from the network if possible.
Locate the label strip slot above the programmable button array.
Insert a blank label strip or pre-printed template into the slot carefully.
Align the strip so labels correspond directly with the buttons below.
Use a fine-tip permanent marker for handwritten labels, or insert a printed paper label behind a clear strip.

NOTE: Do not use adhesive labels directly on buttons. Use only the designated label strip area.

Key Programming & Configuration

Buttons are programmed through the Avaya communication system administrator interface (e.g., System Manager, SAT).

Access administration software for your Avaya system (e.g., IPO, Aura).
Navigate to the extension/user settings for the 6408 phone.
Assign functions to specific button positions: Line Appearance, Speed Dial, Call Park, Bridged Call Appearance, etc.
Save configuration and reset the phone for changes to take effect.
Update the physical label strip to match the new programming.

CAUTION: Incorrect programming may disable features. Consult system documentation or administrator.

Common Feature Assignments

Standard assignments for efficient workplace communication.

Line Appearance: Direct extension or trunk line access.
Speed Dial: One-touch dialing for frequent internal/external contacts.
Call Park: Park a call for retrieval from another phone.
Bridged Appearance: Monitor/answer calls for another extension.
Do Not Disturb (DND): Temporarily silence ringing.
Call Forward: Activate/deactivate forwarding.
Directory Access: Quick access to corporate directory.
Feature Access Codes: Direct access to system features (e.g., *67).

Label Templates & Customization

Use templates for consistent, professional labeling across the organization.

Printable Templates: Available from Avaya support site in PDF/Word format. Print on adhesive paper and trim to fit label strip.

Handwritten Labels: Use abbreviations for clarity (e.g., "CFwd" for Call Forward, "SD1" for Speed Dial 1).

Color Coding: Use colored strips or ink to differentiate functions (e.g., red for emergency, green for internal lines).

Best Practices for Organization

Logical arrangement improves usability.

Group related functions together (e.g., all line appearances in a row).
Place most frequently used features (Hold, Transfer) near the handset or in easy reach.
Reserve first programmable button for primary line or speed dial.
Maintain a master list of button assignments for each user/phone for easy reconfiguration.
Update labels immediately after any programming changes.

Tip: Laminate printed labels for durability in high-use environments.

Troubleshooting & FAQs

Issue	Possible Cause	Corrective Action
Button does not function	Not programmed, mislabeled	Verify programming in admin system; check label alignment.
Label strip stuck or difficult to insert	Bent strip, debris in slot	Gently remove, straighten strip; clean slot with compressed air.
Feature works intermittently	System configuration error	Re-program the button; confirm feature license availability.
Cannot read labels	Faded ink, poor lighting	Re-label with bold, dark ink; ensure adequate workspace lighting.
New label doesn't match function	Outdated label after reprogramming	Update physical label to match current button assignment.

Reset: For phone issues, power cycle. For programming, contact system administrator.

Compatibility & Specifications

Compatible Systems: Avaya IP Office, Aura Communication Manager, Definity, others supporting 6408 digital protocol.
Button Capacity: 24 programmable buttons total (including fixed).
Label Strip Dimensions: Standard strip fits 6408/6408D models.
Ordering Part Numbers: Blank label strips (Avaya p/n 700503189), pre-printed kits available.
Support: Refer to Avaya support site or system administrator for templates and programming guides.