Avaya 9508 Phone Manual

The Avaya 9508 is a digital deskphone designed for use with Avaya IP Office and other compatible communication systems. It features a large graphical display, programmable feature keys, speakerphone, headset support, and extensive telephony functions for professional office environments. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large graphical LCD display, Programmable feature keys, Handset, Speakerphone, Headset jack, Volume controls, Navigation keys.

Feature	Description
Display	Large graphical LCD with backlight for call information and menus
Programmable Keys	Configurable for speed dial, line appearances, and feature access
Speakerphone	Full-duplex hands-free communication
Headset Jack	Standard 2.5mm or RJ9 connector for headset use
Volume Controls	Separate controls for handset, speaker, and ringer volume
Navigation Keys	Arrow keys and select button for menu navigation
Message Waiting Indicator	LED for visual voicemail notification
Mute	Microphone mute during calls
Hold	Place calls on hold
Conference	Establish multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone to network port (LAN).
Connect power: Use provided power adapter or Power over Ethernet (PoE) if supported.
Connect handset: Plug handset cord into handset jack.
Optional headset: Connect headset to headset jack.
Power on phone: Connect to power source; phone will boot and register with system.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

System registration: Phone will automatically attempt to register with IP Office system.
Set language: Use menu options to select display language (default: ENGLISH).
Configure time/date: Set local time zone and date format if not provided by system.
Program feature keys: Assign functions to programmable keys via phone menu or system admin.
Test call: Place test call to verify audio quality and functionality.

CAUTION! Do not disconnect during boot process. Contact system administrator for configuration.

Specifications

Display: Graphical LCD with backlight.
Network: 10/100 Mbps Ethernet, supports Power over Ethernet (802.3af).
Audio: Wideband audio support, acoustic echo cancellation.
Connectors: Two Ethernet ports (LAN, PC), handset, headset, power.
Programmable Keys: Multiple configurable keys for line/feature access.
Supported Protocols: SIP, H.323 (depending on system configuration).
Power Source: 48V DC power adapter or PoE.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via navigation keys. Front Panel: Display, Soft keys, Navigation cluster, Volume controls, Mute, Headset, Speakerphone.

Basic Operations: Lift handset or press Speakerphone to get dial tone. Dial number using keypad. Press Hold to place call on hold. Press Mute during conversation.

Menu Settings: Language, Time/Date, Ring Tones, Display Contrast, Volume Levels. Programmable Keys: Configure via phone menu or system administrator for speed dial, call park, transfer, etc.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Use second Ethernet port for pass-through connection. Headset: Standard headset jack.

Turn off phone before connecting additional devices.
Connect PC to phone's PC port for network access.
Connect headset for hands-free operation.
Select audio source (handset, speaker, headset) during calls.

Tip: Use quality Ethernet cables for reliable network connection.

Advanced Features

Supports advanced telephony features through IP Office system.

Call Transfer: Press Transfer, dial extension, press Transfer again or hang up.
Conference Calls: Press Conference, dial first party, press Conference, dial next party.
Call Forwarding: Program via phone menu or system administrator.
Speed Dial: Program frequently dialed numbers to feature keys.
Voicemail: Access by pressing Voicemail key or dialing voicemail extension.
Call Logs: View missed, received, and dialed calls via menu.
Do Not Disturb: Activate to silence ringer for incoming calls.

WARNING! Advanced features require proper system configuration. Consult administrator.

Accessibility Features

Adjustable Volume: Separate controls for ringer, handset, speaker. Visual Alerts: Message waiting LED. Hearing Aid Compatible: Meets relevant standards. Large Display: High contrast for better visibility.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use liquids directly on phone.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from excessive heat and moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure cable is secure; try different outlet.
No dial tone	Network/configuration	Check Ethernet cable; verify phone is registered with system; restart phone.
Poor audio quality	Network/connections	Check network quality; ensure handset cord is fully inserted; adjust volume.
Feature keys not working	Configuration	Verify key programming via menu; contact system administrator.
Cannot make/receive calls	Registration/line	Check registration status; verify extension is active; restart phone.

Reset: Menu > Settings > Reset to default if available (consult admin first).

Service: Contact system administrator or Avaya support at www.avaya.com/support