Avaya 9508 User Manual

The Avaya 9508 is a digital deskphone designed for enterprise communication, featuring a high-resolution display, programmable line/feature keys, integrated speakerphone, headset support, and compatibility with Avaya Aura and IP Office platforms. It supports multiple call appearances, conferencing, call forwarding, and voicemail access. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution monochrome or color display, programmable keys, Handset, Speakerphone, Headset jack, Ethernet ports.

Feature	Description
Display	High-resolution screen for call information and menus
Programmable Keys	Configurable for line appearances, speed dial, features
Handset	Traditional telephone handset with cord
Speakerphone	Full-duplex speaker for hands-free conversation
Headset Jack	For connecting wired headset (2.5mm or RJ9)
Ethernet Ports	LAN and PC ports for network connectivity
Volume Controls	Adjust handset, speaker, ringer, and headset volume
Message Waiting Indicator	LED for voicemail notification
Mute Button	Mutes microphone during calls
Hold Button	Places active call on hold

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from LAN port to network switch.
Connect PC: Use second Ethernet cable from PC port to computer (optional).
Connect handset: Plug handset cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow initialization prompts.

Network registration: Phone will automatically obtain IP and register with call server.
Set language: Press Settings button, select Language, choose preferred language.
Program keys: Use admin interface or phone menu to assign functions to programmable keys.
Configure user preferences: Set time/date, ring tones, display contrast.

CAUTION! Do not disconnect during firmware update. Contact administrator for configuration.

Specifications

Display: High-resolution monochrome or color LCD.
Network: 10/100 Mbps Ethernet, Power over Ethernet (PoE) 802.3af.
Audio: Wideband audio support, acoustic echo cancellation.
Protocols: SIP, H.323, Avaya proprietary protocols.
Programmable Keys: Up to 24 configurable buttons.
Power Source: 48V DC power adapter or PoE.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 68, UL/CSA, CE marked.

Controls and Settings

Access menu via Settings button. Front Panel: Volume controls, Mute, Hold, Speakerphone, Navigation cluster.

Programmable Keys: Can be configured for: Line appearances, Speed dial, Call forward, Conference, Transfer, Voicemail, Feature access.

Display Settings: Contrast, brightness, screen timeout. Audio Settings: Ring tone selection, volume levels for handset/speaker/headset/ringer. System Settings: Network configuration, time/date, language. User Preferences: Call forwarding rules, do not disturb, password.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 2.5mm or RJ9 connector to headset jack.

Turn off phone before connecting cables.
Use Cat5e or better Ethernet cables.
For PoE, ensure switch provides 802.3af power.
Test all connections after power-up.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports enterprise telephony features.

Make call: Lift handset or press Speaker, dial number.
Answer call: Lift handset, press Speaker, or press flashing line key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target, press Transfer again.
Conference: Press Conference, dial first party, press Conference again, dial second party.
Call Forward: Program via menu or feature code.
Voicemail: Press Voicemail key or dial access number.
Redial: Press Redial button for last dialed number.

WARNING! Emergency calls may require direct line connection. Verify with administrator.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for handset, speaker, ringer. TTY Compatible: When used with compatible TTY device. Large Font Display: Optional setting for improved readability.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use solvents or abrasives.

CAUTION! Avoid liquid contact with openings. Never submerge phone in water.

Regulatory Information

FCC Part 68: Registered for connection to telephone network. UL/CSA Listed: Meets safety standards. CE Marked: Complies with European directives. For technical support, visit www.avaya.com/support or contact your system administrator. This device may not cause harmful interference and must accept any interference received.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure cables securely connected.
No dial tone	Network/configuration	Verify Ethernet connection; check with system administrator.
Cannot make/receive calls	Registration issue	Restart phone; confirm network settings with administrator.
Poor audio quality	Cables/environment	Check handset/headset connections; reduce background noise.
Keys not responding	Software/firmware	Restart phone; contact administrator for firmware update.

Reset: Press *#*# for soft reset (check with administrator first).

Service: Contact Avaya support or authorized service provider. Do not attempt internal repairs.