Avaya 9608 IP Phone Manual

The Avaya 9608 IP Phone is a business-grade deskphone supporting VoIP communications over IP networks. It features a high-resolution grayscale display, multiple programmable line/feature keys, integrated Ethernet switch, support for Power over Ethernet (PoE), headset jack, and compatibility with Avaya Communication Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display with adjustable contrast, 24 programmable buttons (6 with dual-color LEDs), integrated 2-port Ethernet switch, headset jack, Message Waiting Indicator, volume controls.

Feature	Description
Display	High-resolution grayscale, adjustable contrast
Programmable buttons	24 buttons (6 with red/green LEDs) for lines, features, speed dials
Ethernet ports	Two 10/100 Mbps ports (LAN, PC) with integrated switch
Power options	Power over Ethernet (PoE) or external power adapter
Headset jack	2.5mm jack for headset connection
Handset	Wideband audio capable handset with hearing aid compatible (HAC) option
Message Waiting Indicator	LED for visual message notification
Volume controls	Separate controls for handset, speaker, ringer, headset
Protocol support	SIP and H.323 (depending on configuration)
Firmware	Field upgradable via TFTP/HTTP

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect computer: Use second Ethernet cable from phone's PC port to computer.
Power the phone: Use PoE from switch or connect external power adapter.
Connect handset: Plug coiled handset cord into handset jack.
Optional headset: Plug into 2.5mm headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; wait for initialization.

Network configuration: Phone obtains IP via DHCP by default. Check IP address in Options > Status.
Server configuration: Contact administrator for SIP server or Avaya Communication Manager details.
Extension assignment: Administrator assigns extension number and configures settings.
Basic settings: Adjust display contrast, ring tone, volume via Options menu.

CAUTION! Do not unplug during firmware upgrade. Contact administrator for configuration changes.

Specifications

Display: Grayscale, 5 lines with icons.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, G.711, G.729 codecs.
Buttons: 24 programmable (6 with dual-color LEDs), 5 navigation buttons.
Physical: 8.3 x 9.8 x 7.1 inches (WxDxH).
Power: PoE (Class 2) or 48V DC external adapter.
Protocols: SIP, H.323, TCP/IP, UDP, RTP, RTCP, DHCP, TFTP, HTTP.
Environment: 32°F to 104°F (0°C to 40°C), 10% to 95% humidity non-condensing.

Controls and Settings

Access Options menu via button or navigation. Front buttons: MUTE, SPEAKER, HEADSET, NAVIGATION cluster, VOLUME controls, programmable buttons.

Display softkeys: Context-sensitive functions appear above programmable buttons.

Options menu: Contrast, Ring Type, Date/Time, Language, Network Status, Firmware Info. Programmable buttons: Configure as line appearances, speed dials, feature keys (Hold, Transfer, Conference, etc.). Volume: Separate controls for handset, speaker, ringer, headset.

Connecting to Network

LAN: Connect to switch. PC: Connect computer to phone's PC port for pass-through.

Ensure network switch supports VoIP traffic and QoS.
Use Cat5e or better Ethernet cables.
For PoE, verify switch provides 802.3af power.
Check link LEDs: Green for active connection.

Tip: Contact network administrator for VLAN and QoS settings for optimal voice quality.

Basic Call Handling

Make, answer, end calls using handset, speakerphone, or headset.

Make call: Lift handset or press SPEAKER/HEADSET, dial number, press Dial softkey or #.
Answer call: Lift handset, press SPEAKER, or press Answer softkey.
End call: Hang up handset or press End Call softkey.
Hold: Press Hold button or softkey during active call.
Transfer: Press Transfer, dial target, press Transfer again or wait for answer.
Conference: Press Conference, dial participant, press Conference again to connect.
Redial: Press Redial softkey or dial ##.

WARNING! Emergency calls may require direct analog line. Verify with administrator.

Advanced Features

Speed dial: Program buttons for one-touch dialing. Call forwarding: Enable via Feature access codes or administrator. Do Not Disturb: Activate via softkey or Feature code. Message Waiting: Visual LED and display indicator. Directory: Access corporate directory if configured.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for housing; dry cloth for display. Do not use solvents or abrasives.

CAUTION! Avoid liquids near openings. Do not spray cleaners directly on phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Industry Canada ICES-003. For support, visit support.avaya.com or contact your authorized Avaya dealer. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check Ethernet cable; verify PoE switch or power adapter; check connection.
No dial tone	Network/configuration	Check IP address; verify registration to server; contact administrator.
One-way/no audio	Network/QoS	Check cable connections; verify QoS settings on network; test with ping.
Cannot dial out	Dial plan restriction	Check dial plan configuration; contact administrator.
Button not working	Configuration	Verify button programming; may need administrator reconfiguration.

Reset: Options > Admin Settings > Reset (requires password).

Service: Contact authorized Avaya dealer or support.avaya.com