Avaya 9608 User Manual

The Avaya 9608 is a feature-rich IP deskphone designed for business communications, offering high-quality audio, a large graphical display, programmable line/feature keys, support for multiple call appearances, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large graphical display, Handset, Speakerphone, Programmable keys, Volume controls, Headset jack, Ethernet ports.

Feature	Description
Graphical Display	High-contrast screen for call information and menus
Programmable Line/Feature Keys	Configurable buttons for speed dial, call appearances, features
Speakerphone	Full-duplex for hands-free conversations
Headset Jack	For connecting a wired headset (2.5mm or 3.5mm)
Dual Ethernet Ports	LAN and PC ports for network daisy-chaining
Volume Controls	Separate controls for ringer, speaker, handset, headset
Message Waiting Indicator	LED for visual voicemail notification
MUTE	Mutes microphone during a call
HOLD	Places active call on hold
CONFERENCE	Initiates conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from switch/router into the LAN port.
Connect PC (Optional): Use second Ethernet cable from PC port to your computer.
Connect Handset: Attach coiled handset cord to handset jack.
Connect Power: Use provided power adapter or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; it will boot and attempt to register with the communication server.

Network Configuration: Phone may obtain IP address automatically via DHCP.
Server Registration: Enter extension and password if prompted (provided by administrator).
Set Language: Press the Settings button, navigate to User Preferences > Language.
Adjust Audio: Use volume controls to set ringer, speaker, and handset levels.

CAUTION! Do not disconnect power during firmware upgrade if prompted.

Specifications

Display: 5.7-inch monochrome graphical LCD.
Audio: Wideband audio support (G.722), Acoustic Echo Cancellation.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE compliant.
Protocols: SIP, H.323 (depending on software load).
Programmable Keys: Up to 6 line/feature keys (configurable).
Supported Features: Call Hold, Transfer, Conference, Forward, Do Not Disturb.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the Settings button or softkeys. Front Panel: MUTE, HOLD, SPEAKER, HEADSET, VOLUME controls, NAVIGATION cluster.

Softkeys: Context-sensitive buttons below display for features like Transfer, Conference, Drop.

User Settings: Language, Time/Date format, Screen contrast, Ring tones, Audio settings (tone, volume). Phone Settings (Admin): Network configuration, Server addresses, SIP settings, Firmware upgrade. Programmable Keys: Assign functions via the Options menu or web interface.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer NIC. Headset: Plug into headset jack.

Ensure phone is powered off before connecting cables.
Match Ethernet cables to correct ports (LAN vs PC).
For headset use, may need to press HEADSET button or select via menu.

Tip: Use Cat5e or better Ethernet cables for reliable connectivity.

Advanced Call Features

Supports standard and advanced telephony features.

Make Call: Lift handset or press SPEAKER/HEADSET, dial number.
Answer Call: Lift handset, press SPEAKER, or press corresponding line key.
Hold: Press HOLD button; resume by pressing flashing line key.
Transfer: During call, press Transfer, dial target, press Transfer again or hang up.
Conference: During call, press Conference, dial second party, press Conference again.
Forward Calls: Access Call Forwarding via menu or feature code (*72 typical).
Do Not Disturb: Enable via menu to send calls directly to voicemail.
Speed Dial: Program numbers to programmable keys for one-touch dialing.

WARNING! Do not use excessive force on keys or handset cord.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls/voicemail. Audio Adjustments: Independent volume controls for ringer, handset, speaker, headset. High-Contrast Display: Adjustable screen contrast in settings.

Care & Cleaning

Unplug power before cleaning. Use a soft, slightly damp cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture into openings (handset ports, Ethernet jacks).

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. For support, visit www.avaya.com/support or contact your system administrator. This product may be subject to local telecommunications regulations.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display blank	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No dial tone	Network/registration	Check Ethernet link lights; verify phone is registered with server.
Call audio issues	Network quality/device	Check network for packet loss; test with handset, speaker, headset.
Keys not responding	Software/firmware	Restart phone; contact administrator for firmware check.
Cannot access features	Configuration	Verify feature is enabled by system administrator; check programmable key assignment.

Reset: Options > Phone Status > Restart Phone (soft reset).

Service: Contact your Avaya system administrator or visit www.avaya.com/support.