Avaya 9608G User Manual

The Avaya 9608G is a feature-rich IP deskphone designed for business communications, offering high-quality audio, a large graphical display, support for multiple lines, programmable keys, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large graphical display, Handset, Programmable feature keys, Volume controls, Headset jack, Ethernet ports.

Feature	Description
Graphical Display	High-resolution screen for call information and menus
Programmable Keys	Customizable buttons for speed dial, features, and line appearances
Handset	Wideband audio for superior voice quality
Headset Jack	For hands-free communication
Ethernet Ports	LAN and PC ports for network and computer connection
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED light for voicemail notifications
MUTE	Mutes microphone during calls
HOLD	Places active calls on hold
CONFERENCE	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect PC: Use second Ethernet cable from PC port to computer.
Connect handset: Plug handset cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure proper ventilation around phone.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will obtain IP address automatically via DHCP.
Server registration: Enter server address provided by administrator.
User configuration: Enter extension number and password.
Feature setup: Program feature keys according to user needs.

CAUTION! Do not disconnect during firmware updates. Ensure stable network connection.

Specifications

Display: 3.5-inch graphical LCD with backlight.
Audio: Wideband audio support, HD voice quality.
Network: 10/100 Mbps Ethernet, Power over Ethernet (PoE) Class 2.
Protocols: SIP, H.323, Avaya proprietary protocols.
Programmable Keys: Up to 24 programmable feature keys.
Connectors: Two 10/100BASE-T Ethernet ports, headset jack, handset jack.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via MENU button. Navigation: 4-way navigation cluster with OK button.

Key Functions: SPEAKER, MUTE, HOLD, CONFERENCE, TRANSFER, REDIAL, VOLUME controls.

Display Settings: Contrast, brightness, backlight timeout. Audio Settings: Handset volume, speaker volume, ringer volume, tone settings. Network Settings: IP configuration, VLAN settings, QoS. Feature Settings: Speed dial programming, call forwarding, do not disturb.

Connecting Devices

Network: LAN port to network. PC: PC port to computer. Headset: Standard 3.5mm headset jack.

Turn off phone before connecting devices.
Match cables to correct ports.
Ensure proper cable seating for all connections.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Making calls: Lift handset or press SPEAKER, dial number.
Answering calls: Lift handset or press SPEAKER/ANSWER softkey.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial destination, press TRANSFER again.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Voicemail: Press MESSAGE button or dial voicemail access number.
Speed dial: Press programmed feature key or use speed dial codes.
Call history: Access via CALL LOG button or menu.

WARNING! Do not use phone during electrical storms. Emergency calls may require traditional landline.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Adjustable ringer volume and tone. Large Text: Display font size adjustments available in menu.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry immediately.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business environments. CE marked for European compliance. Copyright © 2025 Avaya Inc.; all rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display	Power/connections	Check power connection; ensure PoE switch is powered; verify cables.
No dial tone	Network/configuration	Check network connection; verify IP configuration; contact administrator.
Poor audio quality	Network/connections	Check network QoS settings; verify handset/headset connections.
Cannot register	Server/credentials	Verify server address; check username/password; contact administrator.
Feature keys not working	Programming	Re-program feature keys; reset to factory defaults if needed.

Reset: Menu > Settings > Advanced > Reset to Factory Defaults.

Service: Contact system administrator or Avaya support at www.avaya.com/support