Avaya 9611 Phone Manual

The Avaya 9611 is an advanced IP deskphone designed for enterprise communication, featuring a high-resolution grayscale display, support for multiple lines, integrated Gigabit Ethernet, Power over Ethernet (PoE), headset connectivity, programmable feature keys, and compatibility with Avaya Aura and IP Office platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Receiving Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display, Handset, Feature keys, Navigation cluster, Volume controls, Headset jack, Ethernet ports.

Feature	Description
Display	High-resolution grayscale LCD with adjustable contrast
Handset	Wideband audio capable for high-quality voice
Feature Keys	Programmable buttons for line appearances, speed dials, and functions
Navigation Cluster	4-way navigation with select key for menu control
Volume Controls	Separate controls for handset, speaker, and ringer
Headset Jack	For connecting a wired headset (modular 2.5mm)
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN and PC)
Power	IEEE 802.3af PoE or optional external power adapter
Message Waiting Indicator	LED for visual voicemail notification
Mute	Button to mute the microphone during a call

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from switch into the LAN port on the phone.
Connect PC (Optional): Plug PC Ethernet cable into the PC port on the phone.
Connect Handset: Attach coiled handset cord to handset and phone base.
Apply Power: Phone will power on via PoE. If not using PoE, connect the optional power adapter.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and attempt to obtain configuration from the network.

Check Registration: Observe display for extension number or "Registered" status.
Set User Preferences: Press the "Settings" or "Options" button to adjust time/date, ring tones, display contrast.
Program Feature Keys: Use administrator web interface or phone menu to assign functions to programmable keys.
Test Call: Lift handset and dial another extension to verify audio quality.

CAUTION! Configuration changes may require administrator access. Do not unplug during boot process.

Specifications

Display: Grayscale, 5 lines of text.
Audio: Wideband audio support (G.722), full-duplex speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
Power: IEEE 802.3af PoE (Class 2) or 48V DC external adapter.
Protocols: SIP and H.323 (depending on software load).
Feature Keys: Up to 6 programmable buttons (model dependent).
Headset: 2.5mm jack for wired headset.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: UL, CSA, FCC Part 68, RoHS.

Controls and Settings

Access menus via the "Settings" or "Options" button. Front Panel: Handset, Display, Feature keys, Navigation cluster, Volume keys, Mute, Headset, Speakerphone.

Key Functions: Hold, Transfer, Conference, Drop, Redial, Message, Directory, Mute, Headset, Speakerphone.

Settings Menu: User Preferences (Ring Tones, Display Contrast, Time Format), Call Features (Call Forwarding, Do Not Disturb), Network (View IP Address, Statistics). Admin Settings (via web): Firmware upgrade, Feature key programming, SIP configuration.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer NIC. Headset: 2.5mm plug to headset jack.

Ensure phone is powered off or disconnected before making connections.
Match cable types (Ethernet Cat5e or better).
For headset use, enable headset mode by pressing the Headset button.

Tip: Use the PC port to daisy-chain your computer, saving a switch port.

Making and Receiving Calls

Basic call handling functions.

Make a Call: Lift handset or press Speakerphone, dial number, press Dial or wait for auto-dial.
Answer a Call: Lift handset, press Speakerphone, or press the flashing line key.
End a Call: Hang up handset or press the Speakerphone or Drop button.
Hold: Press Hold button to place a call on hold; press Resume or the held line key to retrieve.
Transfer: During a call, press Transfer, dial target number, announce call, press Transfer again to complete.
Conference: During first call, press Conference, dial second party, press Conference again to connect all.
Redial: Press Redial to call the last number dialed.
Voicemail: Press Message button or dial voicemail access number.

WARNING! Emergency calls (e.g., 911) may require specific system configuration. Know your location.

Accessibility Features

Visual Alert: Flashing LED for incoming calls and messages. Audio Adjustments: Independent volume controls for ringer, handset, speaker. Hearing Aid Compatible: Handset is rated for hearing aid compatibility (HAC).

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. For stubborn marks, dampen cloth with water only. Do not use solvents or abrasives.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 68: This equipment complies with FCC rules for connection to the telephone network. Hearing Aid Compatibility: Handset meets FCC HAC ratings. Industry Canada CS-03: Complies with Canadian requirements. For support, visit support.avaya.com or contact your system administrator. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; ensure cable is functional.
No dial tone	Network/registration	Check Ethernet cable; verify phone is registered with the call server.
Poor audio quality	Network/connections	Check for network congestion; reseat handset cord; adjust volume.
Feature keys not working	Configuration	Keys may be unprogrammed; contact administrator to configure.
Cannot access voicemail	Settings	Verify voicemail number is programmed correctly; check with administrator.

Reset: Options > Admin Settings > Reset (may require password).

Service: Contact your system administrator or Avaya support.