Avaya 9611G IP Phone Manual

The Avaya 9611G is a business-grade IP desk phone featuring a high-resolution grayscale display, support for multiple lines, advanced call handling features, Power over Ethernet (PoE), and integration with Avaya communication platforms. Below are key sections for safety, features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Receiving Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display with adjustable contrast, 24 programmable line/feature buttons, Speakerphone, Headset jack, Ethernet ports, and Power adapter port.

Feature	Description
Display	High-resolution grayscale, adjustable contrast
Line/Feature Buttons	24 programmable buttons for lines, speed dials, or features
Speakerphone	Full-duplex speakerphone for hands-free calls
Headset Jack	For connecting a wired headset (2.5mm or 3.5mm adapter)
Ethernet Ports	Two 10/100BASE-T ports for LAN and PC connection
Power	Power over Ethernet (PoE) or external power adapter
Volume Controls	Rocker for speaker, ringer, and headset volume
Navigation Cluster	Arrow keys and Select button for menu navigation
Mute Button	Mutes the microphone during a call
Hold Button	Places an active call on hold

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to Network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Power the Phone: Use PoE from switch or connect external power adapter to power port.
Connect Handset: Plug coiled handset cord into handset jack.
Connect Headset (optional): Plug headset into headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain configuration from the network.

Check Network Connection: Ensure Ethernet link is active (LED indicator).
Wait for Registration: Phone will display "Registering" or extension number when ready.
Set Language and Time: Use the Options menu on the phone to set preferences if required.
Program Buttons: Use the phone's web interface or system administrator to assign lines/features to buttons.

CAUTION! Do not unplug during boot process. Contact system administrator for network settings.

Specifications

Display: Grayscale, 5 lines of text.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, G.711, G.729 codecs.
Protocols: SIP, H.323 (depending on firmware).
Connectors: Two RJ-45 Ethernet, RJ-9 handset, 2.5mm headset, DC power.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE.

Controls and Settings

Access menus via the "Options" button or the navigation cluster.

Front Panel: Mute, Hold, Speaker, Volume rocker, Navigation cluster, Line/Feature buttons.

Common Settings: Contrast (via Options menu), Ringer volume (volume rocker at idle), Date/Time, Language, Network settings (typically auto-provisioned).

Button Programming: Buttons can be configured for line appearances, speed dials, call pickup, conferencing, and other features via administrator.

Connecting to Network

Primary connection is via Ethernet. Supports daisy-chaining a PC.

Turn off phone and network equipment before connecting cables.
Connect LAN cable from network switch to phone's "LAN" port.
For PC pass-through, connect cable from phone's "PC" port to computer's Ethernet port.
Power on switch, then phone. Verify link LEDs are lit.

Tip: Use Cat5e or better cables for reliable connectivity.

Making and Receiving Calls

Basic call handling procedures.

Make a Call: Lift handset or press Speaker, dial number, press Dial softkey or wait.
Answer a Call: Lift handset, press Speaker, or press the flashing line button.
End a Call: Hang up handset or press Speaker button.
Hold: Press Hold button during a call. Press Resume or line button to retrieve.
Mute: Press Mute button to toggle microphone off/on.
Adjust Volume: Use Volume rocker during a call for speaker/headset, or at idle for ringer.
Redial: Press the Redial softkey or dial ** to call last dialed number.

WARNING! Emergency calls (e.g., 911) depend on system configuration. Know your location.

Advanced Features

Transfer: During a call, press Transfer, dial target, press Transfer again. Conference: During a call, press Conference, dial participant, press Conference again to join. Call Forwarding: Activate via feature code or Options menu. Speed Dial: Program via web interface or Options; press assigned button. Headset Mode: Press Headset button (if programmed) to toggle headset on/off.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. Do not use liquids, sprays, or abrasives.

CAUTION! Avoid getting moisture into openings. Do not disassemble.

Regulatory Information

FCC Part 15: Class A digital device. Complies with limits for office environments. This device may not cause harmful interference and must accept any interference received. Copyright and trademarks owned by Avaya Inc. For technical support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power or cable issue	Check PoE switch or power adapter; reseat cables; verify outlet.
No network connection	Ethernet cable/port	Check cable connections; ensure LAN port LED is lit; try different port.
Phone not registering	Network config	Verify DHCP is available; contact administrator for static IP or server address.
No dial tone	Line not active	Check button assignment; contact administrator to verify line status.
Poor audio quality	Network/cable	Check for network congestion; replace handset/headset cable; adjust volume.
Buttons not working	Needs reprogramming	Contact administrator to reconfigure button assignments.

Reset: Options > Admin Settings > Reset (may require password).

Service: Contact your system administrator or Avaya support.