Avaya 9611G Phone Manual

The Avaya 9611G is a SIP-based IP deskphone featuring a high-resolution grayscale display, 24 programmable line/feature keys, integrated Gigabit Ethernet switch, support for Power over Ethernet (PoE), wideband audio, headset and handset ports, and compatibility with Avaya Aura and IP Office communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale LCD display, 24 programmable line/feature keys, Message Waiting Indicator, Volume keys, Mute key, Headset and Handset ports, Ethernet ports.

Feature	Description
Display	High-resolution grayscale LCD with adjustable contrast
Programmable Keys	24 keys for lines, speed dials, call features
Audio	Wideband audio support for superior voice quality
Network	Dual 10/100/1000 Mbps Ethernet ports with integrated switch
Power	Power over Ethernet (PoE) 802.3af compliant
Headset Port	2.5mm headset jack for hands-free operation
Message Waiting Indicator	LED indicator for voicemail messages
Volume Keys	Adjust handset, speaker, headset, and ringer volume
Mute Key	Mutes microphone during calls
Protocol Support	SIP (Session Initiation Protocol)

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect computer: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset port.
Connect headset: Optional 2.5mm headset plug into headset port.
Power the phone: Use PoE from switch or optional power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain network configuration.

Check network connection: Ensure Ethernet link is active (LED indicators).
Verify registration: Check display for extension number and registration status.
Configure preferences: Use Options menu to set language, time format, ring tones.
Program keys: Assign line appearances, speed dials, or feature keys via administrator.
Test call: Make internal and external test calls to verify audio quality.

CAUTION! Do not place phone near heat sources or in direct sunlight.

Specifications

Display: Grayscale LCD, 160 x 132 pixels.
Network Interfaces: Two 10/100/1000 Mbps Ethernet ports.
Power: PoE 802.3af or 48V DC power adapter.
Audio: Wideband audio (G.722), handset and speakerphone.
Protocols: SIP, TCP/IP, UDP, RTP, DHCP, DNS.
Programmable Keys: 24 physical keys with dual-color LEDs.
Headset: 2.5mm headset jack.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE.

Controls and Settings

Access menu via dedicated Menu key. Navigation: 4-way navigation cluster with center Select key.

Front Panel: Volume keys, Mute key, Headset key, Speakerphone key, Hold key, Message key.

Display Settings: Contrast, backlight timeout, screen saver. Audio Settings: Ringer type/volume, handset volume, headset volume, speaker volume. Network Settings: IP address, subnet mask, gateway, DNS (typically auto-configured via DHCP). Feature Settings: Call forwarding, do not disturb, speed dials. Admin Settings: Password protected configuration (default varies by system).

Connecting Devices

Network: LAN port to switch, PC port to computer. Audio: Handset, optional headset.

Turn off phone and devices before connecting.
Match Ethernet cables to correct ports (LAN vs PC).
For headset use, ensure compatibility with 2.5mm jack.
Verify PoE switch capability or connect power adapter.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Advanced Features

Supports advanced telephony features via SIP server.

Multiple Lines: Use line keys to handle multiple calls.
Call Forwarding: Set via menu or feature code.
Conference Calls: Initiate multi-party conferences.
Transfer Calls: Blind or attended transfer.
Speed Dials: Program frequently dialed numbers.
Call Logs: View missed, received, and placed calls.
Do Not Disturb: Temporarily silence ringer.
Message Waiting: Visual LED indicator for voicemail.

WARNING! Do not attempt internal repairs. Contact qualified service personnel.

Accessibility Features

Adjustable ringer volume and types. Visual message waiting indicator. Large, high-contrast display. Tactile key feedback.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with openings. Keep phone dry.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. This equipment generates, uses, and can radiate radio frequency energy. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; verify cable.
No network connection	Cable/DHCP	Reseat Ethernet cable; check switch port; verify DHCP server.
No audio on calls	Volume/mute	Adjust volume keys; check mute status; verify handset connection.
Phone not registering	Network/SIP config	Check IP configuration; verify SIP server address/credentials.
Keys not responding	Phone lock	Check if phone is locked; reboot phone.

Reset: Options > Admin Settings > Reset to default (requires password).

Service: Contact authorized Avaya dealer or support.avaya.com