Avaya 9611G Phone System Manual

The Avaya 9611G is a feature-rich IP deskphone designed for business communications, offering high-quality audio, a large graphical display, support for multiple lines, and integration with Avaya communication platforms. It provides advanced telephony features, network connectivity via Ethernet, and user-friendly configuration options. Below are key sections for overview, installation, configuration, features, operation, maintenance, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large graphical display, programmable buttons, handset, Ethernet ports, headset jack, volume controls.

Feature	Description
Display	High-resolution graphical LCD with adjustable contrast
Programmable buttons	Configurable for line appearances, speed dials, features
Handset	Wideband audio capable for high-quality voice
Ethernet ports (2)	10/100/1000 Mbps for network and PC pass-through
Headset jack	For hands-free operation with compatible headset
Volume controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for voicemail notification
MUTE	Mutes microphone during calls
HOLD	Places active call on hold
CONFERENCE	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone to network jack; use second port for PC connection if needed.
Connect handset: Plug coiled cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).
Allow phone to boot and register with communication server.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to obtain IP address and register with server automatically.
Set language: Press Settings button, navigate to User Preferences to select language.
Configure time/date: Ensure network time protocol (NTP) is configured or set manually.
Program buttons: Use administrator interface or phone settings to assign functions to programmable buttons.

CAUTION! Do not disconnect during boot process. Ensure proper ventilation.

Specifications

Display: 3.5-inch graphical LCD with backlight.
Audio: Wideband audio support (G.722), HD voice quality.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE compliant.
Protocols: SIP, H.323, Avaya proprietary protocols.
Buttons: 24 programmable buttons, 5 fixed feature buttons.
Supported features: Call forward, transfer, conference, hold, do not disturb.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via Settings button or web interface. Fixed buttons: MUTE, HOLD, SPEAKER, HEADSET, VOLUME.

Programmable buttons: Can be configured for line appearances, speed dials, call park, busy lamp field.

Display settings: Contrast, brightness, backlight timeout. Audio settings: Ringer type/volume, handset/speaker volume, headset gain. Network settings: IP configuration (DHCP/static), VLAN, QoS. User preferences: Language, time format, screen saver.

Connecting to Network

Ethernet: Primary port for network, secondary for PC. Power: PoE or external adapter.

Ensure network switch supports PoE if using PoE.
Connect Ethernet cable from network jack to phone's LAN port.
Connect PC to phone's PC port if needed.
Connect power adapter if not using PoE.

Tip: Use Cat5e or better cables for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press SPEAKER/HEADSET, dial number.
Answer call: Lift handset, press SPEAKER/HEADSET, or press corresponding line button.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Forward calls: Press CFwdALL, dial destination number.
Voicemail: Press Messages button or dial voicemail access number.
Do Not Disturb: Enable via settings or programmable button.

WARNING! Do not use excessive force on buttons or handset cord.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Independent volume controls for ringer, handset, speaker. Large display: High contrast for improved readability.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry cloth for display.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source/cables	Check power adapter/PoE; ensure cables are secure; reboot phone.
No network registration	Network configuration	Verify IP address (Settings > Status); check VLAN/QoS settings; restart.
No audio	Volume settings/connections	Adjust volume; check handset/headset connection; ensure mute is off.
Calls not completing	Server configuration	Verify registration with server; check dial plan; contact administrator.
Button not working	Configuration	Re-program button via admin interface; reset to defaults if needed.

Reset: Settings > Advanced > Reset to factory defaults (use caution).

Service: Contact system administrator or Avaya support.