Avaya 9611G Phone User Manual

The Avaya 9611G is a Gigabit IP Deskphone designed for business communications, featuring a high-resolution grayscale display, support for multiple lines, advanced call handling features, PoE (Power over Ethernet) capability, and integration with Avaya IP Office and Communication Manager systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Grayscale display with adjustable contrast, programmable feature keys, headset jack, Ethernet ports (LAN and PC), volume controls, and message waiting indicator.

Feature	Description
Display	High-resolution grayscale, adjustable contrast
Feature Keys	Programmable for speed dial, call handling, and functions
Headset Jack	For hands-free communication
Ethernet Ports	10/100/1000 Mbps LAN and PC ports with PoE support
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED for voicemail and message alerts
Power Options	PoE (IEEE 802.3af) or external power adapter
Supported Protocols	SIP and H.323
Audio Codecs	G.711, G.729, G.722 for wideband audio
Firmware Updates	Via TFTP or HTTP from provisioning server

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to switch or PoE injector.
Connect PC: Use second Ethernet cable from PC port to computer (optional).
Connect handset: Plug coiled handset cord into handset jack.
Power on: Phone will boot via PoE or external power adapter.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Phone will automatically attempt to obtain IP address and register with server.

Check registration: Look for extension number on display after boot.
Adjust settings: Press Settings button to configure time, date, ring tones.
Program feature keys: Use administrator interface or phone menu to assign functions.
Test call: Lift handset and dial internal extension to verify audio.

CAUTION! Do not disconnect during firmware update. Ensure stable network connection.

Specifications

Display: 3.5-inch grayscale, 128 x 64 pixels.
Network: 10/100/1000 Mbps Ethernet with PoE (IEEE 802.3af).
Audio: Full-duplex speakerphone, wideband audio support.
Protocols: SIP, H.323, TCP/IP, UDP, RTP, RTCP, DHCP, TFTP, HTTP.
Power Consumption: Up to 3.6W (PoE Class 1).
Operating Environment: 32°F to 104°F (0°C to 40°C), 10% to 95% humidity.
Dimensions: 8.3 x 9.1 x 6.3 inches (210 x 230 x 160 mm).
Weight: 2.2 lbs (1 kg).
Compliance: FCC Part 15, UL, CE, RoHS.

Controls and Settings

Access menu via Settings button. Navigation: 4-way navigation cluster with center Select button.

Front Panel: Mute, Headset, Speakerphone, Hold, Volume Up/Down, Feature Keys (programmable).

Settings Menu: Time/Date, Ring Tones, Display Contrast, Network Configuration, Feature Key Programming. Call Handling: Hold, Transfer, Conference, Forward, Drop. Audio: Adjust handset, speaker, ringer volume independently.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

Turn off phone and devices before connecting.
Match cables to ports (Ethernet to LAN/PC, headset to jack).
Verify PoE switch supports IEEE 802.3af or use power adapter.

Tip: Use Cat5e or higher Ethernet cables for Gigabit performance.

Advanced Call Features

Supports multiple lines, call waiting, transfer, conference, forward.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Press Answer softkey or lift handset.
Hold: Press Hold button to place call on hold.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Forward: Press Forward, dial target number or enable via menu.
Voicemail: Press Messages button or dial voicemail access number.
Speed Dial: Program feature keys for one-touch dialing.

WARNING! Do not use liquid cleaners on buttons or display. Keep away from moisture.

Accessibility Features

Adjustable display contrast, ringer volume, and tone. Visual message waiting indicator. Headset compatibility for hands-free use.

Care & Cleaning

Unplug power before cleaning. Use dry, lint-free cloth only; no liquids or aerosols.

CAUTION! Do not spray liquids; avoid abrasive cleaners that may damage surface.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business use. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter; ensure cable connected.
No network connection	Cable/DHCP	Verify Ethernet cable; check DHCP server availability.
No audio	Volume settings	Adjust handset/speaker volume; check mute status.
Cannot make/receive calls	Registration	Check extension registration; verify network connectivity.
Poor audio quality	Network issues	Check network latency/packet loss; verify codec settings.

Reset: Press and hold # key during boot for factory reset (caution: erases settings).

Service: Contact system administrator or Avaya support at www.avaya.com/support.