Avaya 9611G User Manual

The Avaya 9611G is a high-performance IP deskphone designed for business communications, featuring a large color display, support for multiple lines, advanced call handling features, PoE (Power over Ethernet) capability, integrated Gigabit Ethernet switch, and compatibility with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color display, Speakerphone, Handset, Ethernet ports, Headset jack, Volume controls, Programmable keys.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Speakerphone	Full-duplex for hands-free conversations
Handset	Traditional handset with noise-canceling microphone
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN and PC)
Headset Jack	For connecting a wired headset
Volume Controls	Separate controls for handset, speaker, and ringer
Programmable Keys	Configurable for speed dial, line appearances, or features
Power Source	PoE (IEEE 802.3af) or optional AC adapter
Supported Protocols	SIP and Avaya proprietary protocols
Audio Codecs	G.711, G.729, G.722 for wideband audio

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to network switch.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Power the phone: Use PoE from switch or connect optional AC adapter.
Connect handset and headset: Plug into appropriate jacks.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and attempt to obtain network configuration automatically.

Check network connection: Ensure Ethernet link is active (LED indicators).
Configure basic settings: Use phone's menu to set language, time, and date.
Register with server: Enter server address provided by administrator.
Test call: Make a test call to verify audio quality and functionality.

CAUTION! Do not disconnect during firmware updates. Ensure stable network connection.

Specifications

Display: 3.5-inch color TFT LCD, 320x240 resolution.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
Audio: Wideband audio support, acoustic echo cancellation.
Power: IEEE 802.3af PoE or 48V DC adapter.
Protocols: SIP, Avaya Communication Manager.
Memory: Supports up to 500 directory entries.
Physical Dimensions: 8.3 x 9.1 x 6.3 inches (W x H x D).
Weight: 2.2 lbs (1 kg).
Operating Temperature: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via dedicated Menu button or soft keys. Front Panel: Speakerphone, Volume controls, Navigation cluster, Hold, Mute, Headset.

Display Soft Keys: Context-sensitive for call handling and features.

Basic Settings: Language, Time/Date, Display contrast, Ring tones. Network Settings: IP configuration (DHCP/static), VLAN, QoS. Audio Settings: Volume levels for handset, speaker, ringer; equalizer settings. Feature Configuration: Speed dial, call forwarding, do not disturb.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Ethernet cable from PC port to computer. Headset: Standard 3.5mm jack.

Ensure phone is powered off before connecting devices.
Use Cat5e or better Ethernet cables for network connections.
For headset use, enable headset mode via phone settings.

Tip: Use the PC port to connect a computer without needing an additional network drop.

Advanced Call Features

Supports multiple lines, call waiting, conferencing, transfer, and more.

Make a call: Lift handset or press Speakerphone, dial number.
Answer a call: Press Answer soft key, lift handset, or press Speakerphone.
Hold: Press Hold button to place call on hold.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference again.
Call Forwarding: Configure via menu to forward calls to another number.
Do Not Disturb: Activate to send calls directly to voicemail.
Speed Dial: Program frequently dialed numbers to programmable keys.

WARNING! Emergency calls may have limitations based on configuration. Verify with administrator.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, handset, speaker. TTY Compatible: When used with compatible TTY device.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture into openings. Do not spray directly on phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE issue or adapter	Check Ethernet cable; try AC adapter; verify switch PoE capability.
No network connection	Cable or configuration	Check cable connections; verify IP settings; restart phone.
No dial tone	Registration or line	Check registration status; verify line configuration with administrator.
Poor audio quality	Network or handset	Check network QoS settings; test with handset and speakerphone.
Display issues	Settings or hardware	Adjust contrast in settings; restart phone; contact support if persistent.

Reset: Menu > Settings > Reset to factory defaults if needed.

Service: Contact authorized Avaya dealer or support.avaya.com