Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not using PoE)
- Network switch with PoE capability
- Screwdriver (if mounting to wall)
- Network configuration details
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with adequate ventilation and accessibility.
- Specifications
- Key Features
- Troubleshooting
- Manual Downloads
Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not using PoE)
- Network switch with PoE capability
- Screwdriver (if mounting to wall)
- Network configuration details
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with adequate ventilation and accessibility.
- Connect Network Cable: Connect Ethernet cable from network switch to phone's LAN port. For PoE, ensure switch provides 802.3af power.
- Power Connection: If not using PoE, connect the power adapter to the phone and plug into power outlet.
- Connect Handset: Connect the handset cable to the phone's handset port.
- Optional Accessories: Connect headset to headset port and additional line modules if required.
- Power On: The phone will boot up and attempt to obtain IP address from DHCP server.
- Configuration: Configure phone settings through web interface or provisioning server as per your PBX system requirements.
Specifications
| Model Number | 9611G |
| Type | IP Desk Phone |
| Color | Charcoal Gray |
| Display | 3.5" grayscale graphical display |
| Network Interface | Dual 10/100BASE-T Ethernet ports |
| Power Options | 802.3af PoE or external power adapter |
| Audio Codecs | G.711, G.729, G.722, G.726 |
| Protocol Support | SIP, H.323, UNIStim |
| Dimensions (HxWxD) | 8.5 x 9.5 x 7.5 inches |
| Weight | 2.2 lbs (1 kg) |
| Operating Temperature | 32°F to 104°F (0°C to 40°C) |
| Humidity | 10% to 90% non-condensing |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional maintenance contracts available
- Technical Support: Available through certified partners
For warranty service, contact Avaya Support at 1-888-242-9195 or visit Avaya.com/support
Key Features
High-Quality Audio
Wideband audio support with HD voice capability for crystal clear conversations and reduced listening fatigue.
PoE Support
Power over Ethernet (802.3af) capability eliminates the need for separate power cables, simplifying installation.
Dual Ethernet Ports
Built-in Ethernet switch allows daisy-chaining to a computer, reducing cable clutter and infrastructure requirements.
Programmable Keys
24 programmable feature keys with dual-color LEDs for line appearances, speed dials, and feature access.
Headset Support
Integrated headset port with electronic hookswitch control for hands-free operation and call center applications.
ANATEL Certified
Certified for use in Brazil, meeting all regulatory requirements and telecommunications standards.
Button Functions Explained
Hold Button
Places active call on hold with visual indication on display
Conference
Creates multi-party conference calls with up to 6 participants
Transfer
Transfers calls to another extension or external number
Message Button
Quick access to voicemail and visual message waiting indicator
Volume Controls
Separate controls for handset, speaker, and ringer volume
Navigation Keys
4-way navigation for menu browsing and list selection
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No power/display | Power source issue, faulty cable | Check PoE switch or power adapter, verify Ethernet cable |
| No dial tone | Network configuration, registration failure | Check IP configuration, verify PBX registration status |
| One-way audio | Network firewall, NAT traversal issue | Check firewall settings, configure proper SIP ALG |
| Poor audio quality | Network congestion, codec mismatch | Check network QoS settings, verify codec configuration |
| Phone not registering | Incorrect credentials, network issues | Verify SIP credentials, check network connectivity |
| Buttons not working | Software issue, hardware failure | Reset to factory defaults, contact support if persistent |
Status Indicators
- Solid Green: Phone registered and ready
- Flashing Green: Incoming call or call in progress
- Solid Red: Phone booting or firmware update
- Flashing Red: Registration failed or network error
- Amber: Phone on hold or in DND mode
- No Light: No power or network connection
Manual Downloads
Current Model Manuals
9611G
Basic IP Phone
9611G-BR
Brazilian Portuguese Version
9611G-SIP
SIP Protocol Version
9611G-H323
H.323 Protocol Version
Related Models
9608G
8-Line IP Phone
9620G
Color Display IP Phone
9640G
40-Line IP Phone
J169
ANATEL Certified IP Phone