Avaya B189 Conference Phone Manual

The Avaya B189 Conference Phone is a high-performance, full-duplex conference phone designed for medium to large meeting rooms. It features advanced acoustic technology for clear audio, support for multiple VoIP protocols, a color touchscreen, Ethernet connectivity, and integration with Avaya IP Office and Aura platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Conference Call Operations 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Full-duplex speakerphone, Color touchscreen display, Ethernet port, Microphone array, Volume controls, Headset jack, USB port for expansion.

Feature	Description
Full-duplex audio	Allows simultaneous speaking and listening without clipping
Color touchscreen	4.3-inch display for call management and settings
Microphone array	360-degree coverage for up to 20 ft diameter
Ethernet port	For network connection (PoE supported)
Headset jack	3.5mm jack for private listening
USB port	For firmware updates or Bluetooth adapter
Volume controls	Dedicated buttons for speaker and microphone volume
MUTE	LED-indicated mute button for privacy
POWER	On/off and standby control
Protocol support	SIP, H.323, Avaya proprietary protocols

Installation

Unpack and inspect contents. Place on conference table center.

Connect to network: Use Ethernet cable to connect to PoE switch or injector.
Power on: Phone will boot via PoE or optional power adapter.
Position microphone: Ensure clear path to all participants.
Check connections: Verify Ethernet link LED is solid green.

WARNING! Use only approved power sources. Do not place near heat sources or in direct sunlight.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Obtain IP automatically (DHCP) or enter static settings.
Server registration: Enter SIP server or Avaya system IP address.
Set language: In SETTINGS menu, select preferred language.
Audio calibration: Run microphone setup wizard for optimal performance.
Test call: Place test call to verify audio quality and connectivity.

CAUTION! Ensure stable network connection before configuration.

Specifications

Audio Technology: Full-duplex, echo cancellation, noise reduction.
Display: 4.3-inch color TFT touchscreen.
Microphone: Omnidirectional array, 20 ft pickup radius.
Network: 10/100 Ethernet, PoE IEEE 802.3af.
Protocols: SIP, H.323, Avaya IP Office, Avaya Aura.
Connections: Ethernet, headset jack, USB 2.0.
Power Source: PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via touchscreen or physical buttons. Front Panel: POWER, MUTE, Volume up/down, Navigation keys.

Touchscreen: Call handling, directory, settings, volume control.

Audio Settings: Microphone gain, speaker volume, tone adjustment, noise reduction level. Network: IP configuration, VLAN, QoS, protocol selection. System: Language, time/date, screen brightness, admin password (default: admin). Features: Call forwarding, do not disturb, speed dial, conference setup.

Connecting Devices

Network: Ethernet cable to switch. Headset: 3.5mm jack. USB: For updates or Bluetooth.

Turn off phone before connecting accessories.
Plug headset into dedicated jack on side.
Insert USB device for firmware updates.
Power on and check device recognition.

Tip: Use certified headsets for best compatibility.

Conference Call Operations

Supports multi-party conferences, ad-hoc and scheduled.

Make call: Dial number or select from directory.
Add participants: Use CONFERENCE button to add more parties.
Manage call: Mute/unmute, hold, transfer, end call.
Volume adjustment: Use physical buttons or on-screen controls.
Recording: Start/stop recording if enabled by system.
Directory access: Browse corporate directory or local contacts.
Call history: View missed, received, dialed calls.

WARNING! Avoid placing near noisy equipment like projectors or air conditioners.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Tone control for hearing impaired. Screen settings: High contrast mode, font size adjustment. TTY compatibility: When connected to compatible system.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp cloth for screen; dry cloth for body.

CAUTION! Do not use abrasive cleaners or sprays directly on device.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable; try different power adapter; verify switch PoE enabled.
No audio	Volume/mute settings	Check mute LED; increase volume; verify audio settings in menu.
Echo on call	Microphone placement	Move phone away from speakers; rerun audio calibration.
No network	Cable/config	Check Ethernet connection; verify IP settings; restart phone.
Cannot register	Server settings	Verify server address, username, password; check firewall settings.

Reset: Settings > System > Reset to factory defaults.

Service: Contact Avaya support or authorized service provider.