Installation Guide
Tools Needed:
- Network cable tester
- Screwdrivers (flat and Phillips)
- Punch down tool
- Ethernet cables (Cat5e or higher)
- Power over Ethernet (PoE) switch
Step-by-Step Installation
- System Planning: Determine the number of users, required features, and network infrastructure before installation.
- Hardware Setup: Mount the IP Office control unit in a secure, ventilated location with proper power supply.
- Network Connection: Connect the IP Office system to your network using Ethernet cables and configure IP settings.
- Phone Configuration: Connect Avaya IP phones to network ports and allow them to auto-configure via DHCP.
- User Setup: Create user extensions, voicemail boxes, and assign feature permissions through the management interface.
- Trunk Configuration: Connect and configure SIP trunks or analog lines for external calling.
- System Testing: Test internal calls, external calls, voicemail, and all configured features.
Specifications
| Model Series | IP Office 500 V2 |
| System Type | IP-PBX Business Phone System |
| Maximum Users | Up to 384 users |
| Voicemail Capacity | 100 hours standard |
| Network Protocol | SIP, H.323, QSIG |
| Power Requirements | 100-240V AC, 50/60Hz |
| Dimensions (HxWxD) | 44 x 482 x 260 mm |
| Operating Temperature | 0°C to 40°C |
| Supported Phones | J100, J150, 1600, 9600 Series |
| Conference Capacity | 64 parties per conference |
| Redundancy | Optional redundant control unit |
| Warranty Period | 1 year standard |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Support: Available through Avaya Support Services
- Software Updates: 1 year software maintenance included
For warranty service, contact Avaya Support at 1-888-242-8292 or visit Avaya.com/support
Key Features
Unified Communications
Integrates voice, video, instant messaging, and presence into a single platform for seamless business communication.
Mobility Solutions
Extend office phone features to mobile devices with Avaya Equinox app, allowing remote work with full functionality.
Contact Center
Built-in contact center features including ACD, IVR, call recording, and real-time reporting for customer service operations.
Voice over IP
Full VoIP capabilities with support for SIP trunks, reducing telephony costs and enabling flexible deployment.
Auto Attendant
Professional automated attendant with customizable menus, business hours routing, and holiday schedules.
Call Recording
Comprehensive call recording capabilities for compliance, quality assurance, and training purposes.
Phone Models Supported
J100 Series
Basic IP phones with 2 lines, ideal for common areas and reception
1600 Series
Mid-range phones with color displays and advanced features
9600 Series
Executive phones with large touchscreens and video capability
Conference Phones
Avaya B189 and B199 conference phones for meeting rooms
Wireless Phones
Avaya 3725 DECT wireless phones for mobility within facility
Softphones
Avaya Equinox softphone for computers and mobile devices
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No dial tone | Network issue, phone not registered, cable problem | Check network connection, verify phone registration, test cables |
| Cannot make external calls | Trunk configuration, outbound route, service provider issue | Check trunk status, verify outbound routes, contact provider |
| One-way audio | Firewall/NAT configuration, codec mismatch | Check firewall settings, verify codec configuration |
| Voicemail not working | Mailbox full, configuration error, storage issue | Clear old messages, check mailbox settings, verify storage |
| Phone not registering | Network issue, incorrect settings, DHCP problem | Check network connectivity, verify configuration, restart phone |
| Poor call quality | Network congestion, bandwidth limitation, QoS not enabled | Check network load, implement QoS, verify bandwidth |
Common Error Codes
- 404 Not Found: Extension not registered - Check phone registration
- 486 Busy: Call rejected - Check called party status
- 503 Service Unavailable: System overload - Check system resources
- No Service: Phone not connected - Check network and power
- Registration Failed: Authentication issue - Check credentials and server
- One Way Audio: NAT traversal issue - Check firewall configuration
Manual Downloads
IP Office Platform Manuals
IP Office 500 V2
Standard Edition System
IP Office Server Edition
Virtualized Deployment
IP Office Essential Edition
Small Business Solution
IP Office Cloud Edition
Hosted Deployment
Phone Model Manuals
J179 IP Phone
Mid-range Business Phone
9608G IP Phone
Basic Desk Phone
B189 Conference Phone
Conference Room Solution
Equinox Softphone
Software Client