Installation Guide
Tools Needed:
- Network cable tester
- Terminal emulation software
- SIP configuration tools
- System administration console
- Avaya Site Administration (ASA)
Step-by-Step Installation
- System Requirements Check: Verify server specifications, network infrastructure, and power requirements meet Avaya Communication Manager standards.
- Hardware Installation: Install Avaya S8800/S8500 servers or equivalent hardware in designated rack locations with proper ventilation.
- Network Configuration: Configure IP addresses, VLANs, and QoS settings for voice and data traffic separation.
- Software Installation: Load Avaya Communication Manager software using installation media and follow on-screen prompts.
- License Activation: Apply purchased licenses through Avaya License Management Portal and activate features.
- Initial Configuration: Set up system parameters, trunk groups, and basic station configurations.
- Testing & Validation: Perform comprehensive testing of all installed components and features.
Specifications
| Product Name | Avaya Communication Manager |
| Version | 8.1 / 7.1 / 6.3 |
| Platform | Avaya Aura® Platform |
| Maximum Users | Up to 36,000 users |
| Maximum Ports | Up to 20,000 ports |
| Protocol Support | SIP, H.323, QSIG, DCP, Analog |
| Redundancy | High Availability, Geographic Redundancy |
| Management Interface | System Management Interface (SMGR), ASA |
| Power Requirements | Dual 110-240V AC, 50-60Hz |
| Dimensions (Server) | 4U Rack Mount (Standard) |
| Operating System | Avaya Linux-based OS |
| Certifications | ISO 9001, TL 9000, NEBS Level 3 |
Warranty Information
- Standard Warranty: 1 year hardware, 90 days software
- Extended Support: Avaya Support Services available
- Software Updates: Maintenance releases and patches
For warranty service, contact Avaya Support at 1-888-242-9195 or visit Avaya Support
Key Features
Unified Communications
Integrates voice, video, messaging, and collaboration tools into a single platform for seamless communication across the enterprise.
Session Initiation Protocol (SIP)
Native SIP support enables interoperability with SIP-based endpoints, applications, and service provider networks.
Contact Center Integration
Seamless integration with Avaya Contact Center solutions for comprehensive customer experience management.
Mobility Solutions
Extends communication capabilities to mobile devices with one-number service and mobile clients.
High Availability
Redundant hardware and software configurations ensure 99.999% uptime for mission-critical communications.
Security Features
Comprehensive security including encryption, authentication, and threat protection for enterprise communications.
Core Components Explained
Call Processing
Advanced call routing, queuing, and handling for internal and external communications
Voice Mail
Integrated voice messaging with speech recognition and unified messaging capabilities
Conference Services
Audio and video conferencing with scheduling and management tools
Network Management
Comprehensive tools for monitoring, configuration, and maintenance
Reporting & Analytics
Detailed call reporting and analytics for business intelligence
Application Integration
APIs and interfaces for CRM and business application integration
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| System not booting | Hardware failure, corrupted software | Check hardware status, perform software recovery |
| Call quality issues | Network congestion, QoS misconfiguration | Check network bandwidth, verify QoS settings |
| Registration failures | IP conflicts, authentication errors | Verify IP settings, check credentials |
| Feature not working | License missing, configuration error | Verify license status, check feature configuration |
| High CPU usage | Software bug, excessive calls | Check software version, monitor call volume |
| Database errors | Corrupted database, disk issues | Run database maintenance, check disk health |
Common Error Codes
- ERR 1001: Database connection failure - Check database service
- ERR 2005: License validation error - Verify license files
- ERR 3007: Network timeout - Check network connectivity
- ERR 4002: Memory allocation failure - Check system resources
- ERR 5009: Configuration error - Validate configuration files
- ERR 6003: Service not responding - Restart affected service
Manual Downloads
Current Version Manuals
CM 8.1
Avaya Communication Manager 8.1
CM 7.1
Avaya Communication Manager 7.1
CM 6.3
Avaya Communication Manager 6.3
Aura 8.x
Avaya Aura Platform 8.x
Administration Guides
ASA Guide
Avaya Site Administration Guide
SIP Configuration
SIP Implementation Guide
Maintenance
System Maintenance Procedures
Migration Guide
Legacy System Migration