Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (included)
- Network switch/router
- Screwdriver (for wall mount)
- IP Office System Manager software
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection and power outlet on a stable, flat surface.
- Unpack and Inspect: Remove all packaging materials and check contents against packing list.
- Connect Network Cable: Connect Ethernet cable from phone to network switch or router port.
- Power Connection: Connect the power adapter to the phone and plug into a power outlet.
- Initial Boot: Allow phone to boot up completely (approximately 2-3 minutes).
- Configuration: Configure phone settings through IP Office System Manager or web interface.
- Test Functionality: Test basic functions including dial tone, calling, and feature buttons.
Specifications
| Model Series | J100 Series |
| Type | IP Desk Phone |
| Color | Black / Charcoal |
| Display | 3.5" Graphical LCD |
| Network Protocol | SIP, H.323 |
| Audio Codecs | G.711, G.729, G.722 |
| Power Supply | PoE (802.3af) or AC Adapter |
| Network Interface | 10/100/1000 Ethernet |
| Programmable Keys | 24 (with dual-color LEDs) |
| Dimensions (HxWxD) | 22 x 24 x 18 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 3 years parts and labor
- Technical Support: 5 years phone support
- Additional Coverage: Optional extended warranty available
For warranty service, contact Avaya Customer Service at 1-888-242-8292 or visit Avaya.com
Key Features
HD Voice Quality
Wideband audio support with noise cancellation technology provides crystal clear voice quality for both ends of the conversation.
PoE Support
Power over Ethernet capability eliminates the need for separate power cables, simplifying installation and reducing clutter.
Programmable Keys
24 programmable feature keys with dual-color LEDs can be configured for speed dial, line appearances, or feature access.
Integrated Gigabit Switch
Built-in 2-port Gigabit Ethernet switch allows daisy-chaining to a computer without needing an additional network drop.
XML Applications
Support for XML-based applications allows custom interfaces for directory lookup, weather, stock quotes, and other services.
Headset Compatibility
Integrated headset port with electronic hookswitch control supports both wired and wireless headset options.
Advanced Calling Features
Call Forwarding
Forward calls based on busy, no answer, or unconditional conditions to other extensions or external numbers
Conference Calling
Create multi-party conference calls with up to 6 participants including internal and external parties
Call Recording
One-touch call recording with secure storage on network servers for compliance and training purposes
Do Not Disturb
Temporarily block incoming calls while allowing important calls through based on caller priority
Speed Dial
Program up to 99 speed dial entries accessible through programmable keys or abbreviated dialing codes
Message Waiting
Visual and audible indicators for voice messages with message count display
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE switch problem | Check power connection, try different outlet, verify PoE switch configuration |
| No dial tone | Network issue, incorrect configuration, registration failure | Check network connectivity, verify SIP registration, restart phone |
| Poor audio quality | Network congestion, codec mismatch, faulty handset | Check network QoS settings, verify codec configuration, test with headset |
| Display issues | Loose connection, firmware problem, hardware failure | Check display cable, update firmware, contact support if persistent |
| Feature keys not working | Configuration error, software mismatch, button failure | Reconfigure keys, update software, test with different configuration |
| Intermittent disconnects | Network instability, power fluctuations, firmware bug | Check network stability, use UPS, update to latest firmware |
Error Codes
- ERR 001: Network Unavailable - Check Ethernet connection
- ERR 002: SIP Registration Failed - Verify SIP credentials
- ERR 003: DHCP Failure - Check DHCP server availability
- ERR 004: Firmware Corrupt - Reinstall firmware
- ERR 005: Configuration Error - Reset to factory defaults
- ERR 006: Hardware Failure - Contact technical support
Manual Downloads
Current Model Manuals
J129
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J139
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J179
Multimedia IP Desk Phone
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