Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not using PoE)
- Network switch with PoE support
- Screwdriver (for wall mounting)
- Level (optional)
Step-by-Step Installation
- Unpack and Inspect: Remove all packaging materials and verify all components are present.
- Connect to Network: Connect the Ethernet cable from the phone to your network switch or router.
- Power Connection: If using Power over Ethernet (PoE), ensure your switch provides PoE. Otherwise, connect the power adapter.
- Handset and Cables: Connect the handset cord to the handset port and the network cable to the LAN port.
- Power On: Press the power button or wait for PoE to activate the phone.
- Initial Configuration: Follow the on-screen prompts to configure basic settings and network parameters.
- Test Functions: Make a test call to verify audio quality and all features are working properly.
Specifications
| Model Series | J169/J179 |
| Type | IP Desktop Phone |
| Color | Black / White |
| Display | 3.5" Color LCD (J169), 4.3" Color LCD (J179) |
| Line Support | Up to 12 SIP lines |
| Audio Codecs | G.711, G.729, G.722, Opus |
| Power Options | PoE (802.3af), AC Adapter |
| Network Ports | 2x 10/100/1000 Ethernet ports |
| Headset Support | EHS (Electronic Hook Switch) compatible |
| Dimensions (HxWxD) | 22.5 x 21.5 x 7.8 cm |
| Weight | 0.85 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional 3-year extended warranty available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Avaya Support at 1-888-242-8292 or visit Avaya.com/support
Key Features
HD Voice Quality
Wideband audio support with noise cancellation technology delivers crystal-clear voice quality for professional communications.
PoE Support
Power over Ethernet capability simplifies installation by delivering both power and data through a single network cable.
Multi-line Support
Support for up to 12 SIP lines allows handling multiple calls simultaneously with easy line switching and management.
Integrated Gigabit Switch
Built-in Gigabit Ethernet switch allows daisy-chaining to connect a computer without needing an additional network drop.
Bluetooth Connectivity
Wireless headset support via Bluetooth enables hands-free operation and mobility within office environments.
Programmable Keys
Customizable soft keys and programmable buttons provide quick access to frequently used features and functions.
Call Management Features
Call Forwarding
Automatic or manual call forwarding to other extensions or mobile numbers
Conference Calling
Multi-party conference calls with up to 6 participants
Call Recording
One-touch call recording for quality assurance and compliance
Do Not Disturb
Temporary call blocking with customizable exceptions
Speed Dial
Programmable speed dial buttons for frequently called numbers
Call History
Detailed call logs with timestamps and duration information
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty PoE, adapter problem | Check power source, try different PoE port, test with AC adapter |
| No dial tone | Network issue, SIP configuration error | Check network connection, verify SIP settings, restart phone |
| Poor audio quality | Network congestion, codec mismatch, cable issues | Check network bandwidth, verify codec settings, replace cables |
| Display issues | Loose connection, firmware problem, hardware failure | Check cable connections, update firmware, contact support |
| Cannot make/receive calls | Registration failure, firewall blocking, account issues | Check registration status, verify firewall settings, confirm account status |
| Buttons not responding | Software freeze, hardware issue, configuration problem | Restart phone, check for updates, factory reset if needed |
Common Error Codes
- 404: SIP server not found - Check server address and network connectivity
- 486: Busy here - Called party is busy on another call
- 503: Service unavailable - Server maintenance or overload
- REG FAIL: Registration failed - Check credentials and network settings
- NO SERVICE: No network service - Check physical connections
- DHCP FAIL: IP address assignment failed - Check DHCP server
Manual Downloads
Current Model Manuals
J169
Basic IP Phone
J179
Advanced IP Phone
J169 Expansion
With Sidecar Module
J179 Conference
With Enhanced Audio
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