Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not PoE)
- Screwdriver (for wall mounting)
- Network switch with PoE support
- Level (for wall mounting)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with adequate ventilation and accessibility.
- Unpack and Inspect: Remove all packaging materials and check for any visible damage to the phone.
- Connect Network Cable: Connect Ethernet cable from network switch to the LAN port on the phone. For daisy-chaining, connect computer to PC port.
- Power Connection: Connect power adapter if not using Power over Ethernet (PoE). For PoE, ensure switch provides adequate power.
- Handset and Cables: Connect handset to handset port and optional headset to headset port if available.
- Power On: Press the power button or connect power source. Wait for phone to boot and register with PBX system.
- Configuration: Follow on-screen prompts or contact system administrator for network and extension configuration.
Specifications
| Model Series | J139, J169, J179, 9608, 9611G, 9641G |
| Type | IP Desktop Phone |
| Color | Black / Charcoal / White |
| Display | Backlit LCD / Color Touchscreen |
| Network Interface | 10/100/1000 Mbps Ethernet |
| Power Options | PoE (802.3af/at) / External Power Adapter |
| Audio Codecs | G.711, G.729, G.722, Opus |
| Protocol Support | SIP, H.323, UNIStim |
| Power Requirements | PoE Class 2 / 12V DC, 0.5A |
| Dimensions (HxWxD) | 22 x 24 x 15 cm (varies by model) |
| Weight | 0.8 - 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Warranty: Available for 2-3 years
- Software Support: 5 years firmware updates
For warranty service, contact Avaya Support at 1-888-242-9191 or visit Avaya.com/support
Key Features
HD Voice Quality
Wideband audio support with noise cancellation technology provides crystal clear voice quality for both handset and speakerphone conversations.
PoE Support
Power over Ethernet capability eliminates the need for separate power adapters, simplifying installation and reducing cable clutter.
Multi-line Support
Support for multiple lines and appearances allows handling of multiple calls simultaneously with visual call status indicators.
Integrated Gigabit Switch
Built-in Ethernet switch allows daisy-chaining with computers, reducing the need for additional network infrastructure.
Programmable Keys
Customizable soft keys and expansion modules allow quick access to frequently used features and speed dial contacts.
Unified Communications
Integration with Avaya Equinox and other UC platforms for presence, instant messaging, and conferencing capabilities.
Call Management Features
Call Forwarding
Forward calls to another extension, mobile phone, or voicemail based on various conditions
Conference Calling
Create multi-party conference calls with up to 6 participants (model dependent)
Call Recording
One-touch call recording for compliance and quality assurance purposes
Do Not Disturb
Temporarily silence calls while allowing important calls through based on rules
Speed Dial
Programmable speed dial keys for instant access to frequently called numbers
Call Park/Retrieve
Park calls at specific extensions and retrieve from any phone in the system
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty cable, PoE switch problem | Check power source, try different cable, verify PoE switch configuration |
| No dial tone | Network issue, incorrect configuration, PBX problem | Check network connection, verify configuration, contact administrator |
| Poor audio quality | Network congestion, codec mismatch, hardware issue | Check network QoS settings, verify codec configuration, test with headset |
| Display not working | Power issue, loose connection, faulty display | Check power, resecure connections, contact support if persistent |
| Can't make/receive calls | Registration failure, firewall blocking, SIP issues | Check registration status, verify firewall rules, restart phone |
| Buttons not responding | Software issue, hardware failure, configuration problem | Restart phone, check for firmware updates, factory reset if needed |
Common Error Codes
- No Service: Network connectivity issue - Check Ethernet connection and switch
- Registration Failed: PBX communication issue - Verify credentials and server address
- DHCP Failed: Network configuration issue - Check DHCP server or use static IP
- Provisioning Error: Configuration download failed - Check provisioning server URL
- Audio Path Failed: Voice communication issue - Check network QoS and firewall
- Memory Full: Phone memory issue - Clear call logs or reset to factory
Manual Downloads
J Series Models
J139
Basic IP Phone
J169
Mid-range IP Phone
J179
Advanced IP Phone
J189
Executive IP Phone
9600 Series Models
9608
Entry-level IP Phone
9611G
Standard IP Phone
9641G
Video-enabled IP Phone
9650
Conference IP Phone