Avaya Euro 18D Manual

The Avaya Euro 18D is a professional digital telephone system designed for small to medium-sized businesses, offering 18 extensions with advanced call handling features, integrated voicemail, conference calling, caller ID, call forwarding, and support for both analog and digital lines. Below are key sections covering system overview, installation, programming, features, operation, maintenance, and troubleshooting.

1. System Overview 2. Installation & Setup 3. Programming & Configuration 4. Technical Specifications 5. Telephone Features & Operation 6. Voicemail Setup 7. System Administration 8. Maintenance & Safety 9. Regulatory Compliance 10. Troubleshooting Guide

System Overview

Key components: Main Control Unit, Digital Telephones, Power Supply, Line Cards, Expansion Modules.

ComponentDescription
Main Control UnitCentral processor for system operations and call routing
Digital Telephones18 programmable extensions with LCD display
Power SupplyProvides 48V DC power to the system
Line CardsSupports up to 8 analog trunk lines or digital ISDN BRI
Expansion ModuleAdds additional extensions or trunk capacity
Voicemail CardIntegrated digital voicemail for all extensions
System Programming PortFor configuration via PC or dedicated handset
Alarm RelayTriggers external alarm on system fault
Battery BackupOptional UPS for power failure protection
Wall Mount BracketsFor secure cabinet installation

Installation & Setup

Unpack and inspect all components. Install in a clean, dry, well-ventilated area.

  1. Mount the cabinet: Use wall brackets or place on stable shelf.
  2. Install line cards: Insert analog or digital trunk cards into slots.
  3. Connect telephones: Use standard RJ-45 cables for digital extensions.
  4. Connect trunk lines: Attach PSTN or ISDN lines to appropriate ports.
  5. Connect power: Plug power supply into AC outlet and connect to unit.
  6. Power on: Switch on power; wait for system initialization (LED indicators stable).

WARNING! System uses 48V DC; ensure proper grounding. Use only approved cables and connectors.

Programming & Configuration

Access programming mode via system phone or PC software.

  1. Enter programming: Lift handset, dial ***# (default code).
  2. Set system date/time: Navigate to SYSTEM > CLOCK SETTINGS.
  3. Program extensions: Assign extension numbers and names.
  4. Configure trunk lines: Define line types (analog/ISDN) and routing.
  5. Set call features: Enable call forwarding, conferencing, DND.
  6. Voicemail setup: Record system greeting, set mailbox parameters.
  7. Save configuration: Press #99# to save and exit programming.

CAUTION! Default admin password is 0000; change after first login.

Technical Specifications

Telephone Features & Operation

Basic call handling: Lift handset, dial number. Use feature keys for advanced functions.

Feature Keys: HOLD, TRANSFER, CONFERENCE, REDIAL, VOLUME, MUTE, MENU.

Common operations: Call Transfer (press TRANSFER, dial extension, hang up). Conference Call (press CONFERENCE, dial first party, press CONFERENCE again, dial second party). Call Forwarding (dial *72, destination number). Do Not Disturb (press DND key). Voicemail Access (dial *97 or voicemail key).

Voicemail Setup

Integrated digital voicemail with individual mailboxes.

  1. Access voicemail: Dial *97 from any extension or press voicemail key.
  2. Set up mailbox: Follow prompts to record name and greeting.
  3. Set password: Choose 4-digit security code (default 1234).
  4. Configure message settings: Set message length, notification options.
  5. Retrieve messages: Dial *97, enter password, follow prompts.
  6. Remote access: Dial system number, press # during greeting, enter extension and password.

Tip: Regularly delete old messages to free up storage space.

System Administration

Admin functions via system phone or web interface (optional).

  1. User management: Add/delete extensions, assign features.
  2. Call routing: Set up hunt groups, night service, auto attendant.
  3. Call accounting: Enable SMDR for call detail records.
  4. System backup: Save configuration to external device.
  5. Firmware updates: Upload new software via programming port.
  6. Diagnostics: Run system tests, view error logs.

WARNING! Backup configuration before making major changes.

Maintenance & Safety

Regular maintenance ensures optimal performance.

  1. Monthly: Clean telephone handsets and keypads with dry cloth.
  2. Quarterly: Check cable connections for tightness.
  3. Annually: Verify battery backup (if installed).
  4. As needed: Update system firmware.

CAUTION! Disconnect power before servicing. Use only approved replacement parts.

Regulatory Compliance

FCC Part 68: Registered for connection to telephone network. CE Mark: Complies with European EMC and safety directives. R&TTE Directive 1999/5/EC. Manufacturer: Avaya Inc. For technical support, visit www.avaya.com/support or contact 1-800-242-2121.

Troubleshooting Guide

SymptomPossible CauseCorrective Action
No dial toneLine disconnected/powerCheck trunk line connections; verify power supply LED is on.
Extension deadCable/port issueTest cable; try different port; check extension programming.
Can't make external callsTrunk programmingVerify trunk line assignments in system programming.
Voicemail not workingCard/configurationEnsure voicemail card seated properly; check mailbox setup.
System resets randomlyPower fluctuationCheck AC power stability; consider UPS installation.
Poor call qualityCable interferenceUse shielded cables; keep away from electrical sources.
Feature not workingProgramming errorVerify feature code programming; check user permissions.

Reset: To factory defaults: Power off, hold reset button while powering on for 10 seconds.

Service: 1-800-242-2121; www.avaya.com/support

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