Avaya Euro 18D Phone System Manual

The Avaya Euro 18D is a digital key telephone system designed for small to medium-sized businesses, supporting up to 8 CO lines and 18 extensions. It features advanced call handling, voicemail integration, system programming, and flexible configuration options. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: System Control Unit, Digital Telephones, Power Supply, CO Line Cards, Extension Cards.

Feature	Description
System Capacity	Up to 8 CO lines and 18 digital extensions
Call Handling	Call transfer, conference, hold, call forwarding
Voicemail Integration	Supports external voicemail systems
Display	LCD on digital phones for caller ID and system info
Programmable Keys	Speed dial, line keys, feature keys
Power Supply	48V DC system power
Intercom	Full intercom capabilities between extensions
Music on Hold	External music source connection
Night Service	Automatic call routing after hours
System Programming	Via telephone keypad or PC software

Installation

Unpack and inspect all components. Mount control unit in secure location.

Mount Control Unit: Secure to wall or rack in well-ventilated area.
Connect Power: Attach power supply to control unit and plug into AC outlet.
Connect CO Lines: Attach telephone company lines to LINE ports.
Connect Extensions: Connect digital phones to EXTENSION ports.
Ground System: Connect grounding wire to proper earth ground.

WARNING! Use only approved power supply. Ensure proper grounding to prevent electrical shock.

First-Time Setup

Power on system; initialize configuration.

System Initialization: Power on; wait for system to complete self-test.
Set System Time/Date: Access programming mode to set current time and date.
Program CO Lines: Assign line types (ground start, loop start) for each CO line.
Configure Extensions: Assign extension numbers and features to each phone.
Set System Parameters: Configure dial plan, ringing patterns, and system options.

CAUTION! Backup system programming before making changes. Use static-safe procedures.

Specifications

System Type: Digital Key Telephone System
Capacity: 8 CO lines, 18 extensions
Power Requirements: 100-240V AC, 50/60Hz to 48V DC
Operating Temperature: 0°C to 40°C (32°F to 104°F)
Humidity: 10% to 90% non-condensing
Telephone Interface: 2-wire digital (proprietary)
CO Line Interface: Loop start or ground start
Dimensions (Control Unit): 430mm x 300mm x 100mm
Weight: 4.5 kg (9.9 lbs)
Compliance: FCC Part 68, UL/CSA

Controls and Settings

Access programming via system phone or PC. Phone Features: HOLD, TRANSFER, CONFERENCE, REDIAL, MUTE.

System Programming: Enter programming mode (default code 9999), navigate menus with phone keys. Features: Extension programming, CO line assignment, class of service, speed dial, call forwarding, night service, system timers.

Phone Settings: Ring volume, display contrast, date/time format, language. System Settings: Dial plan, toll restriction, account codes, SMDR output.

Connecting Devices

CO Lines: RJ11 connectors. Extensions: Proprietary connectors. Auxiliary: Music on hold, paging, voicemail.

Turn off power before making connections.
Connect CO lines from telephone company demarcation point.
Connect digital phones using approved cabling.
Connect auxiliary devices (music source, paging amplifier).
Select proper line type in programming for each CO line.

Tip: Use twisted pair cable for all connections. Keep away from power cables.

Using Advanced Features

Supports call transfer, conference, forwarding, and voicemail integration.

Call Transfer: Press TRANSFER, dial extension, announce call, hang up.
Conference Call: Establish first call, press CONFERENCE, dial second party, press CONFERENCE again.
Call Forwarding: Program forwarding destination via feature code or programming.
Speed Dial: Store numbers for one-touch dialing.
Intercom: Dial intercom number or press intercom key for internal calls.
Call Park: Park call at extension for retrieval from any phone.
Account Codes: Enter codes for call tracking and billing.
SMDR: Connect to call accounting system for call records.

WARNING! Program toll restriction to prevent unauthorized long distance calls.

Accessibility Features

Hearing Aid Compatible: All digital phones are HAC compliant. Volume Control: Adjustable handset and ringer volume. Visual Indicators: LED message waiting indicators. TTY Compatible: With proper interface equipment.

Care & Cleaning

Unplug power before cleaning. Use dry, lint-free cloth for phones and control unit.

CAUTION! Do not use liquids or aerosols. Keep system dry and free from dust.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Power/connections	Check power supply; verify CO line connections; test with known working phone.
Phone display blank	Power/connection	Check phone cable; verify extension port; try different phone.
Cannot make outside calls	Programming/line	Check CO line programming; verify line type; test line with analog phone.
Intermittent calls	Cabling/interference	Inspect cables for damage; ensure proper grounding; check for electrical interference.
System resets	Power/overheating	Check power source; ensure proper ventilation; verify grounding.

Reset: Default system programming via dip switches (see installation guide).

Service: 1-800-242-2121; www.avaya.com/support