Avaya IP Office 1416 Telephone Manual

The Avaya IP Office 1416 is a digital telephone designed for use with the Avaya IP Office communication platform. It features a 16-button configuration with programmable keys, a high-quality speakerphone, a large display, and support for multiple call appearances. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to IP Office 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 16 programmable buttons, LCD display, Speakerphone, Handset, Message Waiting Indicator, Volume controls.

Feature	Description
Programmable Buttons	16 buttons for line appearances, speed dial, or feature access
LCD Display	2-line display for call information and prompts
Speakerphone	Full-duplex hands-free communication
Message Waiting Indicator	LED to indicate new voicemail messages
Volume Controls	Separate controls for handset, speaker, and ringer
Headset Port	For connecting an optional headset
Mute Button	Temporarily mutes the microphone
Hold Button	Places active calls on hold
Conference Button	Allows creation of multi-party calls
Transfer Button	Transfers calls to another extension

Installation

Unpack and inspect contents. Place on stable surface near power outlet.

Connect to network: Use the provided Ethernet cable to connect the phone to the IP Office system port.
Connect handset: Plug the coiled handset cord into the handset jack.
Connect power: Use the provided power adapter or ensure Power over Ethernet (PoE) is available.
Power on the telephone.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone should automatically register with the IP Office system.
Set user preferences: Use the menu to set language, time format, and ring tones.
Program buttons: Assign functions (line, speed dial, feature) to programmable keys.
Test basic functions: Make a test call to verify audio quality and feature access.

CAUTION! Do not attempt to open the telephone casing. Refer servicing to qualified personnel.

Specifications

Model: Avaya IP Office 1416 Digital Telephone.
Display: 2-line, 24-character LCD.
Buttons: 16 programmable feature buttons.
Audio: Wideband audio support, built-in speakerphone.
Connections: Ethernet (10/100BASE-T), handset, headset, power.
Power: 48V DC via power adapter or IEEE 802.3af PoE.
Protocols: Digital Station (DS) protocol for IP Office.

Operating Temp: 0°C to 40°C (32°F to 104°F).

Compliance: FCC Part 68, UL/CSA listed.

Controls and Settings

Access menu via the MENU button. Navigate using arrow keys and SELECT.

Front Panel: Handset, Speakerphone, Mute, Hold, Volume controls, Programmable buttons.

Menu Options: User Preferences (language, ring tone), Button Programming, Call Logs, System Settings (network).

Button Programming: Press and hold a programmable button, then select function (Line, Speed Dial, Call Park, etc.).

Connecting to IP Office

Ensure IP Office system is properly configured.

Connect Ethernet cable from phone to designated IP Office port.

Power on phone; wait for registration (display shows extension number).

If using PoE, no separate power adapter is needed.

Verify connection: Check for dial tone and display information.

Tip: Consult your system administrator for specific network configuration details.

Basic Call Handling

Making and receiving calls.

Make a call: Lift handset or press Speakerphone, dial number.

Answer a call: Press the flashing line button, or lift handset.

End a call: Replace handset or press Speakerphone button.

Hold: Press HOLD button; press again to retrieve.

Mute: Press MUTE during a call; press again to resume.

Transfer: Press TRANSFER, dial destination, then transfer again.

Conference: Press CONFERENCE, dial participant, then conference again to add.

WARNING! Avoid using the phone in extremely humid conditions.

Advanced Features

Speed Dial: Program frequently used numbers to buttons. Call Logs: Access missed, received, and dialed calls via menu. Do Not Disturb: Activate to send calls directly to voicemail. Message Waiting: LED indicates new voicemail; dial voicemail access number.

Care & Cleaning

Unplug before cleaning. Use a soft, dry cloth. Do not use liquids or abrasive cleaners.

CAUTION! Keep liquids away from the telephone. Do not spray cleaners directly on the device.

Regulatory Information

FCC Part 68: This equipment complies with FCC rules. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom Possible Cause Corrective Action

No display/power Power connection Check power adapter/PoE; ensure cables are secure.

No dial tone Network/configuration Verify Ethernet connection; contact system administrator.

Poor audio quality Handset cord/network Check handset connection; ensure network quality of service.

Buttons not working Configuration Reprogram buttons via menu; reset to defaults if needed.

Not registering IP Office configuration Confirm extension assignment; check system status with admin.

Reset: Menu > Settings > Reset to restore factory defaults (use caution).

Service: Contact your Avaya authorized dealer or Avaya support.

Avaya IP Office 1416 Telephone Manual © - All Rights Reserved 2025

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure cables are secure.
No dial tone	Network/configuration	Verify Ethernet connection; contact system administrator.
Poor audio quality	Handset cord/network	Check handset connection; ensure network quality of service.
Buttons not working	Configuration	Reprogram buttons via menu; reset to defaults if needed.
Not registering	IP Office configuration	Confirm extension assignment; check system status with admin.