Installation Guide
Tools Needed:
- Phillips screwdriver
- Flat-head screwdriver
- Network cable tester
- Voltage tester
- RJ45 crimping tool
- Label maker
Step-by-Step Installation
- Choose Installation Location: Select a clean, dry location with proper ventilation and access to power and network connections.
- Rack Mounting: Secure the IP Office 500 V2 chassis in a standard 19-inch rack using the provided mounting brackets.
- Power Connection: Connect the power supply unit to the main power source using the provided power cable.
- Network Connections: Connect the LAN ports to your network switch using Cat5e or higher Ethernet cables.
- Telephone Line Connections: Connect analog telephone lines to the appropriate FXO ports using RJ11 cables.
- IP Phone Configuration: Connect IP phones to the network and configure them using the IP Office Manager software.
- System Initialization: Power on the system and run the initial configuration wizard.
- Testing: Test all connections including inbound/outbound calls, voicemail, and network connectivity.
Specifications
| Model Series | IP Office 500 V2 |
| Type | Business Telephone System |
| Form Factor | 2U Rack Mountable |
| Maximum Users | 384 Users |
| Maximum Phones | 272 Digital/IP Phones |
| Analog Ports | Up to 64 FXO/FXS Ports |
| Digital Ports | Up to 8 BRI/T1/E1 Ports |
| Voicemail Capacity | 100 Hours |
| Power Requirements | 100-240V AC, 50-60Hz |
| Dimensions (HxWxD) | 88 x 440 x 300 mm |
| Weight | 8.5 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Warranty: Available up to 5 years
- Software Support: 1 year software updates included
For warranty service, contact Avaya Support at 1-888-242-7495 or visit Avaya.com/support
Key Features
Unified Communications
Integrates voice, video, instant messaging, and presence capabilities into a single platform for seamless business communication.
VoIP Support
Full SIP compliance with support for multiple VoIP protocols, enabling flexible deployment and integration with existing infrastructure.
Advanced Call Routing
Intelligent call routing with time-based rules, skills-based routing, and automatic call distribution for optimal call handling.
Integrated Voicemail
Built-in voicemail system with email integration, visual voicemail, and automated attendant capabilities.
Mobility Solutions
Mobile twinning, softphone clients, and remote worker support for complete business mobility.
Redundancy & Reliability
Dual power supply options, automatic failover, and backup systems ensure maximum uptime and business continuity.
Supported Phone Models
J100 Series
Basic digital phones for general office use
J169/J179
Advanced IP phones with color displays
9600 Series
High-end IP phones with video capability
One-X Mobile
Mobile client for smartphones and tablets
One-X Portal
Web-based communication interface
Softphone
Windows/Mac software phone application
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| System won't power on | Power supply failure, incorrect voltage | Check power connections, verify voltage settings |
| No dial tone | Line configuration error, faulty cables | Check line configuration, test with known good cables |
| Phones not registering | Network issues, incorrect VLAN settings | Check network connectivity, verify VLAN configuration |
| Poor call quality | Network congestion, QoS not configured | Implement QoS policies, check network bandwidth |
| Voicemail not working | Storage full, configuration error | Clear old messages, check voicemail configuration |
| System reboots unexpectedly | Overheating, power fluctuations | Check ventilation, install UPS for clean power |
Common Error Codes
- Error 1001: System initialization failure - Check hardware components
- Error 2005: Database corruption - Restore from backup
- Error 3007: License validation failed - Verify license keys
- Error 4002: Network timeout - Check network connections
- Error 5009: Memory allocation error - Restart system
- Error 6003: Hardware detection failure - Reseat all cards
Manual Downloads
Current Model Manuals
IP Office 500 V2
Base System Installation Guide
IPO500V2-EXP
Expansion Module Guide
IPO500V2-VOIP
VoIP Configuration Guide
IPO500V2-MGR
Manager Software Guide
Related Documentation
IPO500V1
Previous Version Migration Guide
IPO-SEC
Security Configuration Guide
IPO-MOB
Mobility Solutions Guide
IPO-UC
Unified Communications Guide