Avaya IP Office 9508 Telephone Manual

The Avaya IP Office 9508 is a digital telephone designed for use with the Avaya IP Office communication platform. It features a large display, programmable feature keys, speakerphone, headset support, and integration with various telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Telephony Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large LCD display, Programmable feature keys, Speakerphone, Headset jack, Message waiting indicator, Volume controls.

Feature	Description
Display	2-line, 24-character LCD with backlight
Programmable Keys	8 programmable feature keys for speed dial, call pickup, etc.
Speakerphone	Full-duplex hands-free speakerphone
Headset Jack	2.5mm jack for headset connection
Message Waiting	LED indicator for voicemail messages
Volume Controls	Separate controls for ringer, speaker, and handset
Hold Key	Places active call on hold
Transfer Key	Transfers calls to another extension
Conference Key	Sets up multi-party conference calls
Mute Key	Mutes microphone during calls

Installation

Unpack and inspect contents. Place on stable surface near power and network connection.

Connect to network: Use provided Ethernet cable to connect phone to IP Office system or network switch.
Connect handset: Attach coiled handset cord to handset and base.
Connect power: Use provided power adapter or Power over Ethernet (PoE) if supported.
Connect headset: Plug 2.5mm headset into jack on side of phone.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will automatically attempt to register with IP Office system.
Set display language: Press Menu, navigate to Settings > Language, select preferred language.
Program feature keys: Press and hold programmable key, follow prompts to assign function.
Adjust volume: Use volume keys to set ringer, speaker, and handset levels.

CAUTION! Do not disconnect during firmware updates. Ensure stable network connection.

Specifications

Type: Digital IP Telephone.
Display: 2-line, 24-character LCD with backlight.
Network: 10/100 Mbps Ethernet, supports Power over Ethernet (802.3af).
Audio: Wideband audio support, G.711, G.729 codecs.
Programmable Keys: 8 programmable feature keys with LEDs.
Connectors: Ethernet (RJ45), Handset (RJ9), Headset (2.5mm), Power (DC jack).
Power Source: 48V DC power adapter or PoE.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via Menu key. Front Panel: Display, Programmable keys, Navigation keys, Volume controls.

Key Functions: Hold, Transfer, Conference, Mute, Speakerphone, Headset, Message, Redial.

Settings: Language, Time/Date, Ring Tones, Display Contrast, Key Sound, Network Settings. Programmable Keys: Assign functions like Speed Dial, Call Pickup, Park, Forward, Do Not Disturb. Volume: Adjust ringer, speaker, handset, headset volume independently.

Connecting Devices

Network: Ethernet cable to switch/IP Office. Handset: RJ9 connector. Headset: 2.5mm jack.

Turn off phone before connecting devices.
Match cables to correct ports (Ethernet to network port).
For headset use: Enable headset mode by pressing Headset key.

Tip: Use Cat5e or better Ethernet cable for optimal performance.

Using Telephony Features

Supports basic and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold key to place call on hold; press again to retrieve.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again to connect.
Voicemail: Press Message key or dial voicemail access number.
Speed Dial: Press programmed speed dial key or dial speed dial code.
Call Forward: Program via menu or dial feature code.

WARNING! Do not use damaged handset cords. Keep liquids away from phone.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Adjustable ringer volume and tone. TTY Compatible: When used with compatible TTY device.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry thoroughly.

CAUTION! Do not use abrasive cleaners or solvents. Avoid getting moisture in openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure cable is secure.
No network connection	Network cable/config	Check Ethernet cable; verify IP Office system is operational.
No dial tone	Line configuration	Check extension configuration on IP Office; restart phone.
Poor audio quality	Network/connections	Check network quality; ensure handset cord is properly connected.
Feature keys not working	Programming	Re-program feature keys via IP Office Manager or phone menu.

Reset: Menu > Settings > Reset to default if available.

Service: Contact authorized Avaya dealer or visit support.avaya.com