Avaya IP Office 9608 Telephone Manual

The Avaya IP Office 9608 is a feature-rich IP telephone designed for use with Avaya IP Office communication systems. It offers high-quality audio, a clear backlit display, programmable buttons, support for multiple lines, and integration with business applications. Below are key sections covering safety, features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Backlit graphical display, programmable feature buttons, headset jack, volume controls, message waiting indicator, and Ethernet ports.

Feature	Description
Display	Backlit graphical LCD with adjustable contrast
Programmable Buttons	Configurable for line appearances, speed dials, or features
Headset Jack	For hands-free operation with compatible headset
Volume Controls	Separate controls for ringer, speaker, and handset
Message Waiting Indicator	LED to show new voicemail messages
Ethernet Ports	Two 10/100 Mbps ports for network and PC connection
HANDSFREE	Activates speakerphone
MUTE	Mutes the microphone
NAVIGATION ARROWS	For menu navigation and call list scrolling
POWER	Connected via Power over Ethernet (PoE) or external adapter

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

Connect to Network: Plug Ethernet cable from switch into LAN port on phone.
Connect PC (Optional): Use second Ethernet port to daisy-chain a computer.
Power the Phone: Use Power over Ethernet (PoE) from switch or connect the external power adapter.
Connect Handset: Plug coiled handset cord into handset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and attempt to register with the IP Office system.

Check Registration: Look for extension number and system name on display.
Set Language: Press the Settings button, navigate to User Preferences > Language.
Adjust Display: In Settings menu, adjust contrast and backlight timer.
Set Date & Time: Usually provided by the IP Office server.
Program Buttons: Use the IP Office Manager application or phone menu to assign functions.

CAUTION! Configuration changes should be made by a system administrator.

Specifications

Model: Avaya 9608 IP Telephone.
Protocols: SIP and Avaya proprietary.
Audio: Wideband audio support for high-definition voice.
Network: Dual 10/100 Mbps Ethernet ports with PoE (802.3af).
Display: 3.5-inch backlit grayscale graphical display.
Buttons: 24 programmable buttons (6 fixed, 18 via overlay).
Power Source: 802.3af PoE or 48V DC external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the Settings button or softkeys under the display. Fixed Buttons: MUTE, HANDSFREE, HEADSET, NAVIGATION ARROWS, GOODBYE (End Call).

Softkeys: Context-sensitive buttons for options like Transfer, Conference, Hold.

Settings Menu: User Preferences (Language, Ring Tones, Display), Call Settings (Forwarding, Do Not Disturb), Network Configuration (view IP address). Button Programming: Assign line appearances, speed dials, or features like Call Park.

Connecting to Network

Primary connection via Ethernet. Supports daisy-chaining a PC.

Ensure network switch supports PoE or have power adapter ready.
Connect phone's LAN port to network switch.
Connect PC to phone's PC port if needed.
Phone should auto-detect network settings (DHCP).

Tip: Contact your system administrator for specific VLAN or network configuration details.

Basic Call Handling

Making, answering, and managing calls.

Make a Call: Lift handset or press HANDSFREE/HEADSET, dial number.
Answer a Call: Press the flashing line button, or press ANSWER softkey.
End a Call: Press GOODBYE button or hang up handset.
Hold: Press HOLD button or softkey; resume by pressing the held call's button.
Mute: Press MUTE button during a call to mute your microphone.
Transfer: During a call, press TRANSFER, dial target number, press TRANSFER again.
Conference: During a call, press CONFERENCE, dial second party, press CONFERENCE again to connect all.

WARNING! Emergency calls (e.g., 911) may have specific location reporting requirements.

Advanced Features

Call Forwarding: Set via Call Settings menu or dial codes (e.g., *72). Do Not Disturb: Activate to send calls directly to voicemail. Speed Dials: Program frequently used numbers to programmable buttons. Call Lists: Access Missed, Received, and Dialed calls using navigation arrows.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners or sprays directly on the phone.

CAUTION! Keep liquids away from the phone. Do not open the casing.

Regulatory Information

FCC Part 15: Class A digital device. Complies with part 68 of FCC rules. Registered for use in the US/Canada. This equipment is hearing aid compatible. For compliance information, visit www.avaya.com/compliance. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power or cable issue	Check PoE switch or power adapter connection; reseat cables.
Phone not registering	Network or config issue	Check network cable; verify IP settings; contact administrator.
No dial tone	Line not active	Ensure extension is configured on IP Office; check cable to handset.
Poor audio quality	Network or handset issue	Check network for packet loss; try different handset or headset.
Button not working	Not programmed	Contact administrator to program the button function.

Reset: Unplug and replug power. Factory reset via admin menu (erases all settings).

Support: Contact your system administrator or visit support.avaya.com.