Installation Guide
Prerequisites:
- Windows 10/11 or Windows Server 2016/2019/2022
- Java Runtime Environment (JRE) 8 or later
- Administrator privileges on the local machine
- Network connectivity to IP Office system
- Valid IP Office license file
Step-by-Step Installation
- Download Software: Obtain the latest IP Office Manager software from the Avaya support website or your distributor.
- Run Installer: Execute the setup file and follow the installation wizard prompts.
- Accept License Agreement: Read and accept the Avaya license agreement to proceed with installation.
- Choose Installation Location: Select the destination folder for the IP Office Manager files.
- Configure Java Settings: Ensure Java is properly configured and security settings allow the application to run.
- Launch Application: Start IP Office Manager from the Start menu or desktop shortcut.
- Initial Configuration: Configure connection settings to your IP Office system.
Specifications
| Software Version | 11.1.3.0 |
| Type | Configuration Management Tool |
| Platform | Windows Desktop Application |
| Supported Systems | IP Office 500v2, Server Edition, Essential Edition |
| Default Username | administrator |
| Default Password | password |
| Port Configuration | HTTPS: 443, HTTP: 80 |
| Database Type | Embedded PostgreSQL |
| Memory Requirements | Minimum 4GB RAM, 2GB free disk space |
| Network Protocol | TCP/IP, SNMP v3, SSH |
| Security Standards | TLS 1.2, AES-256 encryption |
| Backup Format | .cfg, .xml, .bak |
Default Login Credentials
- Web Interface: Username: admin | Password: admin
- SSH Access: Username: root | Password: 0v0ic3
- System Status: Username: status | Password: status
- Voicemail Pro: Username: vmadmin | Password: vmadmin
For security reasons, change default passwords immediately after initial login. Contact Avaya Support at 1-888-242-9195 or visit Avaya Support
Key Features
Unified Configuration
Centralized management interface for all IP Office components including voice mail, auto attendants, user extensions, and system settings.
Real-Time Monitoring
Live monitoring of system status, call activity, trunk utilization, and device connectivity with detailed reporting and alerts.
Backup & Restore
Comprehensive backup solutions with scheduled backups, version control, and one-click restoration capabilities.
User Management
Bulk user creation, template-based configuration, LDAP integration, and detailed permission settings for different admin levels.
Security Management
Advanced security features including password policies, access control lists, firewall configuration, and encryption settings.
Diagnostic Tools
Built-in diagnostic utilities for troubleshooting network issues, call quality problems, and system performance monitoring.
Configuration Modules
System Settings
Global configuration including time settings, network parameters, and system-wide features
User Configuration
Individual user setup with extension assignment, feature buttons, and mobility settings
Trunk Management
SIP trunk configuration, analog line settings, and PRI/BRI trunk management
Voicemail Pro
Visual voicemail configuration, auto attendant setup, and call flow design
Call Routing
Incoming call handling, hunt groups, and complex call routing scenarios
Reporting
Call detail records, traffic analysis, and system performance reports
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Cannot connect to system | Network issues, wrong IP address, firewall blocking | Verify IP address, check network connectivity, configure firewall exceptions |
| Login credentials rejected | Wrong username/password, account locked, system busy | Verify credentials, wait for system, reset password if needed |
| Configuration changes not saving | Insufficient permissions, system in backup mode, license issue | Check admin rights, verify system status, validate license file |
| Manager application crashes | Java issues, memory problems, corrupted installation | Update Java, increase heap size, reinstall application |
| Slow performance | Large configuration, network latency, insufficient resources | Optimize configuration, check network, increase system resources |
| Backup failures | Disk space issues, network problems, system busy | Free up disk space, check network, schedule during off-hours |
Common Error Codes
- Error 404: System not found - Check IP address and network connectivity
- Error 503: Service unavailable - System may be rebooting or overloaded
- Error 401: Unauthorized - Invalid login credentials or expired session
- Error 500: Internal server error - System configuration issue
- Error 423: Locked - Configuration being modified by another session
- Error 408: Timeout - Network latency or system response delay
Software Downloads
Current Version Downloads
IP Office Manager 11.1
Latest stable release with all features
IP Office Manager 10.1
Previous version for legacy systems
Java Runtime 8u391
Required Java version for Manager
Documentation Pack
Complete documentation set
Additional Tools
System Platform
IP Office Server Edition installer
One-X Portal
Web-based user interface
Voicemail Pro
Advanced voicemail system
Device Manager
Phone firmware and configuration