Avaya IP Office Manager Default Password

Administrator Access & Security Guide

IP Office Manager

Default Passwords

Important Security Notice:

  • Change all default passwords immediately after installation
  • Use strong, complex passwords for all accounts
  • Never share administrator passwords
  • Regularly update passwords according to security policy

Default Administrator Credentials

System Manager Administrator password
Manager (Read/Write) manager manager
Maintenance User maintain maintain
Security Module security security
Voicemail Pro Administrator Administrator
IP Office Web Manager admin admin
Critical Security Warning: These are factory default passwords. Using them in production environments creates severe security vulnerabilities. Change all passwords before connecting to any network.

Access Methods

Access Method Default Port Default Credentials
IP Office Manager Application N/A (Desktop App) Administrator / password
Web Management Interface HTTPS 443 admin / admin
SSH/Telnet Access 22 / 23 maintain / maintain
Voicemail Pro Admin 8080 Administrator / Administrator
System Status Application N/A (Desktop App) manager / manager

Step-by-Step Access Guide

  1. Install IP Office Manager: Download and install the IP Office Manager software on your Windows PC.
  2. Connect to System: Launch the application and enter the IP address of your IP Office system.
  3. Enter Credentials: Use the default username "Administrator" and password "password".
  4. Change Password: Immediately navigate to Security settings and change the default password.
  5. Configure Access: Set up proper user accounts with appropriate access levels.
  6. Enable Encryption: Configure SSL/TLS for secure communications.
  7. Test Access: Verify all administrative functions work with new credentials.

Security Best Practices

Password Policy

Implement strong password policies requiring minimum 12 characters with uppercase, lowercase, numbers, and special characters. Enforce regular password changes every 90 days.

Access Control

Create separate accounts for different administrators based on their responsibilities. Use the principle of least privilege - grant only necessary permissions.

Network Security

Place IP Office systems behind firewalls, restrict access to management interfaces via IP whitelisting, and use VPNs for remote administration.

Encryption

Enable SSL/TLS encryption for all management interfaces, use secure protocols (SSH instead of Telnet), and implement certificate-based authentication.

Audit Logging

Enable comprehensive audit logging for all administrative actions, regularly review logs, and implement SIEM integration for security monitoring.

Regular Updates

Keep IP Office Manager software and system firmware updated with the latest security patches. Subscribe to Avaya security advisories.

Security Configuration Checklist

Change Defaults

Change ALL default passwords immediately after installation

Disable Unused Services

Turn off Telnet, FTP, and other unnecessary services

Configure Firewall Rules

Restrict management access to specific IP addresses

Enable Encryption

Configure SSL/TLS for web and application access

Create User Accounts

Set up individual accounts for each administrator

Backup Configuration

Regularly backup system configuration with encryption

Troubleshooting

Problem Possible Cause Solution
Cannot connect to IP Office Manager Wrong IP address, firewall blocking, wrong credentials Verify IP address, check firewall settings, confirm credentials
Default password not working Password already changed, account locked, system reset Use password recovery, check with previous admin, factory reset
Access denied errors Insufficient permissions, account disabled, IP restriction Verify user permissions, check account status, review IP whitelist
Web interface not loading HTTPS certificate issue, service not running, port conflict Check certificate validity, restart web service, verify port 443
Configuration changes not saving Read-only access, disk space full, system busy Use administrator account, check storage, wait for processes
Connection timeout Network issues, system overloaded, wrong protocol Check network connectivity, reduce load, verify protocol

Password Recovery Procedures

  • Administrator Password Lost: Requires factory reset or use of maintenance account if configured
  • Maintenance Account Locked: Physical access to system required for recovery
  • Web Admin Password: Can be reset through Manager application with admin rights
  • Voicemail Pro Password: Reset through Windows authentication or reinstallation
  • Emergency Recovery: Contact Avaya support with system serial number and proof of ownership
  • Factory Reset: Complete system wipe - backup configuration first

Software Downloads

IP Office Manager Software

IP Office Manager 11.1

Latest version with enhanced security

Download EXE

IP Office Manager 10.1

Stable release for production

Download EXE

IP Office Manager 9.1

Legacy version support

Download EXE

Web Manager 11.1

Browser-based management

Download ZIP

Security & Documentation

Security Hardening Guide

Complete security configuration manual

Password Policy Template

Enterprise password policy document

Download DOC

Audit Checklist

Security audit and compliance checklist

Download XLS

Emergency Recovery Guide

Password recovery procedures

Important: Always download software from official Avaya sources. Verify checksums and digital signatures before installation.