Installation Guide
Prerequisites:
- Windows 10/11 or Windows Server 2019/2022
- Minimum 4GB RAM (8GB recommended)
- 2GB free disk space
- Administrator privileges
- Network connectivity to IP Office system
Step-by-Step Installation
- Download Software: Obtain the latest IP Office Manager software from the Avaya support website.
- Run Installer: Execute the setup.exe file with administrator privileges.
- Accept License Agreement: Read and accept the software license agreement.
- Choose Installation Location: Select destination folder for the application files.
- Install Components: The installer will install Manager application, documentation, and required libraries.
- Complete Installation: Finish the installation and launch IP Office Manager.
- Initial Configuration: Configure connection settings to your IP Office system.
System Specifications
| Software Version | IP Office Manager 11.1 |
| Compatible Systems | IP Office 500v2, Server Edition, Essential Edition |
| Operating Systems | Windows 10, Windows 11, Windows Server 2019/2022 |
| Database | Embedded PostgreSQL |
| Maximum Users | Up to 2,000 users per system |
| Protocol Support | SIP, H.323, Q.SIG, Analog, Digital |
| Security | TLS 1.2, SRTP, HTTPS |
| License Model | Concurrent user licensing |
| Memory Requirements | Minimum 4GB RAM, 2GB disk space |
| Network Requirements | TCP/IP, 100Mbps minimum |
| Backup Format | Encrypted .cfg files |
Support Information
- Standard Support: 1 year software updates and patches
- Extended Support: Available for legacy versions
- Technical Support: 24/7 available with maintenance contract
For technical support, contact Avaya Support at 1-888-242-9195 or visit Avaya Support Portal
Key Features
Unified Configuration
Single interface to configure all IP Office components including users, trunks, voicemail, and applications with real-time validation.
Drag-and-Drop Interface
Intuitive visual interface for creating call flows, configuring hunt groups, and setting up auto-attendants without programming.
Template Management
Create and apply configuration templates for rapid deployment of standard settings across multiple systems or users.
Real-time Monitoring
Monitor system status, active calls, and resource utilization in real-time with detailed logging and reporting capabilities.
Batch Operations
Perform bulk operations for user management, extension assignments, and feature configuration to save administration time.
Security Management
Comprehensive security configuration including password policies, access controls, and encryption settings.
Configuration Modules
User Management
Create, modify, and delete user accounts with extension assignments and feature sets
Trunk Configuration
Configure SIP, analog, and digital trunks with advanced routing rules
Call Handling
Set up hunt groups, auto-attendants, and call routing policies
Voicemail Pro
Configure voicemail boxes, greetings, and notification settings
Application Integration
Set up CRM integration, click-to-dial, and screen pop applications
System Maintenance
Backup, restore, upgrade, and monitor system health and performance
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Cannot connect to system | Network issues, wrong IP address, firewall blocking | Verify IP address, check network connectivity, configure firewall exceptions |
| Login authentication failed | Incorrect credentials, expired password, locked account | Reset password, verify username/password, check account status |
| Configuration changes not saving | Insufficient permissions, system in use, validation errors | Check user permissions, ensure system not in use, fix validation errors |
| Slow performance | Large configuration, insufficient resources, network latency | Optimize configuration, increase system resources, check network |
| Backup/restore failures | Disk space issues, file permissions, corrupted backup | Free up disk space, check permissions, use alternative backup |
| Feature not working | License missing, configuration error, service not running | Verify licenses, check configuration, restart services |
Common Error Codes
- Error 1001: Connection refused - Check IP address and network connectivity
- Error 1005: Authentication failed - Verify username and password
- Error 1010: License violation - Check license availability and validity
- Error 1020: Database error - Restart Manager service or repair database
- Error 1030: Configuration conflict - Resolve conflicting settings
- Error 1040: System busy - Wait and retry operation
Software Downloads
Current Version Downloads
IP Office Manager 11.1
Latest stable release
Documentation Pack
Complete documentation set
Migration Tool
Configuration migration utility
Service Pack 1
Latest updates and patches
Previous Versions
IP Office Manager 11.0
Previous major release
IP Office Manager 10.1
Extended support version
IP Office Manager 9.1
Legacy version
R11.0 Feature Pack 2
Feature update package