Installation Guide
System Requirements:
- Windows 10 or Windows Server 2016/2019
- Minimum 4GB RAM (8GB recommended)
- 2GHz processor or faster
- 500MB available disk space
- Network connection to IP Office system
Step-by-Step Installation
- System Preparation: Ensure your computer meets the minimum system requirements and has network access to the IP Office server.
- Download Software: Obtain the latest Phone Manager installation package from the Avaya support website.
- Run Installer: Execute the setup.exe file and follow the on-screen installation wizard instructions.
- Configure Connection: Enter the IP address or hostname of your IP Office server when prompted during installation.
- User Configuration: Configure user credentials and extension settings according to your system administrator's guidelines.
- Integration Setup: Configure integration with Microsoft Outlook or other supported applications if required.
- Test Functionality: Verify all Phone Manager features are working correctly including call control, presence, and messaging.
Specifications
| Software Version | 11.1.0.0 |
| Type | Telephony Management Software |
| Compatibility | IP Office Release 11.0 and higher |
| Supported OS | Windows 10, Windows Server 2016/2019 |
| User Capacity | Up to 1000 concurrent users |
| Interface Type | Graphical User Interface (GUI) |
| Integration Support | Microsoft Outlook, CRM systems |
| Protocol Support | SIP, H.323, WebRTC |
| Security Features | TLS 1.2, SRTP, AES encryption |
| Memory Requirements | Minimum 4GB RAM |
| Storage Requirements | 500MB disk space |
| Network Requirements | TCP/IP, 100Mbps minimum |
License Information
- Basic License: Includes call control and basic presence features
- Professional License: Adds advanced features including CRM integration
- Enterprise License: Full feature set including reporting and analytics
For licensing inquiries, contact Avaya Support at 1-888-242-9191 or visit avaya.com/support
Key Features
Unified Communications
Integrates voice, video, messaging, and presence into a single interface, providing seamless communication across multiple channels and devices.
Advanced Call Control
Complete call management including make/receive calls, transfer, conference, hold, and park with intuitive drag-and-drop functionality.
Presence Management
Real-time presence information showing availability status of colleagues with customizable status messages and automatic status updates.
CRM Integration
Deep integration with popular CRM systems enabling screen pops, click-to-dial, and automatic call logging within business applications.
Mobile Integration
Extend Phone Manager functionality to mobile devices with secure remote access and consistent user experience across platforms.
Reporting & Analytics
Comprehensive reporting tools for call detail records, usage patterns, and performance metrics with customizable dashboards.
Core Functionality Explained
Call Management
Complete control over all call functions including transfer, conference, and call recording
Directory Services
Corporate directory with search capabilities and LDAP integration for easy contact management
Instant Messaging
Secure real-time messaging with file transfer capabilities and conversation history
Voice Mail Integration
Visual voice mail with playback controls, message management, and transcription options
Meeting Management
Schedule and manage audio/video conferences with Outlook integration
System Monitoring
Real-time system status monitoring and alerting for critical telephony events
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone Manager won't start | License issue, network connectivity, service not running | Verify license status, check network connection, restart Phone Manager service |
| Cannot make/receive calls | Extension not registered, firewall blocking, incorrect credentials | Check extension registration, verify firewall settings, validate user credentials |
| Presence not updating | Server connectivity, configuration error, presence service down | Check server connection, verify presence configuration, restart presence service |
| CRM integration not working | Integration not configured, API issues, version incompatibility | Verify integration settings, check API connectivity, ensure compatible versions |
| Audio quality issues | Network congestion, bandwidth limitations, codec mismatch | Check network quality, ensure sufficient bandwidth, verify codec configuration |
| Mobile app connection failed | VPN issues, certificate problems, firewall restrictions | Verify VPN connectivity, check certificates, configure firewall exceptions |
Common Error Codes
- Error 1001: Connection failed - Check network connectivity to IP Office server
- Error 2003: Authentication failed - Verify username and password credentials
- Error 3007: License expired - Contact administrator to renew license
- Error 4002: Service unavailable - Restart Phone Manager services
- Error 5001: Database connection error - Check database server connectivity
- Error 6004: Feature not licensed - Verify feature license is installed
Manual Downloads
Current Version Manuals
Version 11.1
IP Office Phone Manager Full Manual
Version 11.0
IP Office Phone Manager User Guide
Version 10.1
IP Office Phone Manager Reference
Version 9.1
IP Office Phone Manager Guide
Related Documentation
Installation Guide
Complete installation and configuration manual
Administration Guide
System administration and maintenance guide
Integration Guide
CRM and application integration manual
Quick Start Guide
Getting started and basic operations