Installation Guide
Prerequisites:
- Administrator access rights
- Supported web browser (Chrome, Firefox, Edge)
- Network connectivity to IP Office system
- Java Runtime Environment (if required)
- Valid license keys
Step-by-Step Installation
- System Requirements Check: Verify that your server meets minimum hardware and software requirements for IP Office Web Manager.
- Download Software: Obtain the latest IP Office Web Manager installation package from Avaya support portal.
- Run Installer: Execute the installation wizard and follow on-screen instructions.
- Configure Network Settings: Set up IP addresses, subnet masks, and gateway information for proper network communication.
- Database Configuration: Configure connection to your database server (MySQL, PostgreSQL, or SQL Server).
- Security Settings: Set up administrator credentials, SSL certificates, and access control policies.
- Initial System Test: Verify installation by accessing the Web Manager interface and performing basic configuration tasks.
System Specifications
| Product Name | Avaya IP Office Web Manager |
| Version | 11.1 |
| Supported Platforms | Windows Server, Linux, Virtual Machines |
| User Capacity | Up to 2,000 extensions |
| Browser Support | Chrome 80+, Firefox 75+, Edge 80+ |
| Database Support | MySQL 5.7+, PostgreSQL 10+, SQL Server 2016+ |
| Security Standards | TLS 1.2+, SSL Certificates, Role-Based Access Control |
| Memory Requirements | Minimum 8GB RAM, 16GB recommended |
| Storage Requirements | 50GB free disk space |
| Network Requirements | 100Mbps Ethernet, TCP/IP network |
| Backup Support | Automatic and manual backup capabilities |
| API Support | REST API, SOAP Web Services |
Support Information
- Standard Support: 1 year software updates and patches
- Extended Support: Available for legacy versions
- Technical Support: 24/7 support for critical issues
For technical support, contact Avaya Support at 1-888-242-9191 or visit Avaya Support Portal
Key Features
Web-Based Administration
Complete system administration through intuitive web interface, eliminating the need for dedicated client software installation on administrator workstations.
Real-Time Monitoring
Monitor system health, call traffic, and user status in real-time with comprehensive dashboards and reporting tools.
User Management
Create, modify, and delete user accounts with granular permission settings and extension assignments through centralized management console.
Call Routing Configuration
Configure complex call routing rules, IVR menus, hunt groups, and auto-attendants using visual configuration tools.
Security Management
Implement robust security policies including password policies, access controls, audit logging, and compliance reporting.
Backup & Restore
Schedule automatic backups and perform quick system restoration with comprehensive backup management tools.
Administration Modules
System Configuration
Global system settings, network configuration, and hardware setup management
User Administration
Complete user lifecycle management from creation to deletion with role assignments
Telephony Features
Call handling rules, voicemail setup, and telephony feature configuration
Reporting & Analytics
Call detail records, system usage reports, and performance analytics
Security Center
Access controls, audit trails, and security policy management
Maintenance Tools
System diagnostics, firmware updates, and maintenance scheduling
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Cannot access Web Manager | Network issues, firewall blocking, service not running | Check network connectivity, verify firewall rules, restart Web Manager service |
| Login failures | Incorrect credentials, account locked, database connection | Verify username/password, check account status, test database connection |
| Configuration not saving | Permission issues, database errors, disk space | Check user permissions, verify database health, ensure sufficient disk space |
| Slow performance | High system load, network latency, insufficient resources | Monitor system resources, check network performance, allocate more resources |
| Backup failures | Storage issues, permission problems, schedule conflicts | Verify backup storage access, check permissions, review backup schedule |
| User synchronization issues | Directory service problems, mapping errors, timeout | Check directory service connectivity, verify user mappings, adjust timeout settings |
Common Error Codes
- ERR-1001: Database connection failed - Check database server and credentials
- ERR-1002: Authentication failure - Verify user credentials and permissions
- ERR-1003: License validation error - Check license validity and expiration
- ERR-1004: Configuration save error - Verify disk space and permissions
- ERR-1005: Service unavailable - Restart Web Manager services
- ERR-1006: Network timeout - Check network connectivity and firewall settings
Software Downloads
Current Version Downloads
IP Office Web Manager 11.1
Latest stable release with all security patches
Documentation Package
Complete administrator and user guides
Migration Tools
Tools for migrating from previous versions
API Documentation
REST API and integration guides
Previous Versions
IP Office Web Manager 11.0
Previous major release
IP Office Web Manager 10.1
Extended support version
IP Office Web Manager 9.1
Legacy version (limited support)
Compatibility Tools
Backward compatibility utilities