Avaya IP Phone J189 Manual

The Avaya J189 is a high-performance IP deskphone designed for business communications, featuring a large color touchscreen, support for multiple lines, HD voice quality, Bluetooth connectivity, and integration with Avaya communication platforms. Below are key sections covering features, installation, configuration, operation, and maintenance.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Functions 6. Connecting Peripherals 7. Making and Receiving Calls 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color touchscreen display, Handset with HD audio, Ethernet ports (LAN/PoE), Bluetooth module, Headset port, Programmable buttons.

Feature	Description
Touchscreen Display	5-inch color LCD for call management and applications
HD Voice	Wideband audio for superior call clarity
Bluetooth	Connect wireless headsets and mobile devices
Dual Ethernet Ports	10/100/1000 Mbps with PoE support (802.3af)
Programmable Keys	Up to 12 configurable line/feature keys
Headset Port	3.5mm jack for wired headset connection
Speakerphone	Full-duplex hands-free communication
USB Port	For future expansion and accessories
Volume Controls	Dedicated buttons for handset, speaker, and ringer
Message Waiting Indicator	LED for visual voicemail notification

Installation & Setup

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable from switch/router to LAN port on phone.
Power Connection: Use PoE from switch or connect AC power adapter to DC port.
Connect Handset: Plug coiled handset cord into handset jack.
Optional Peripherals: Connect headset to 3.5mm jack or pair Bluetooth device.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Configuration

Power on phone; follow on-screen prompts.

Network Boot: Phone obtains IP address via DHCP (default).
Server Configuration: Enter communication server address provided by administrator.
User Login: Enter extension number and password when prompted.
Personalize Settings: Set language, time zone, ring tones via Settings menu.

CAUTION! Configuration changes may require administrator access. Do not unplug during boot process.

Specifications

Display: 5-inch color TFT LCD touchscreen (480 x 272 pixels).
Audio: HD Voice (G.722, G.711), Acoustic Echo Cancellation.
Network: 10/100/1000 Mbps Ethernet, IPv4/IPv6, 802.1X authentication.
Bluetooth: Version 4.0, profiles: HFP, A2DP, AVRCP.
Power: PoE (802.3af Class 2) or 48V DC adapter.
Protocols: SIP, H.323, Avaya proprietary.
Environmental: Operating temperature 0°C to 40°C.
Dimensions: 9.2" x 10.6" x 6.3" (234 x 269 x 160 mm).

Controls and Functions

Access features via touchscreen or physical buttons. Front Panel: Mute, Speaker, Volume, Navigation cluster, Home button.

Touchscreen Interface: Home screen with call lines, contacts, call history, applications. Physical Buttons: Hold, Transfer, Conference, Redial, Headset, Mute.

Settings Menu: Network configuration, Audio settings, Bluetooth pairing, Display preferences, User profile. Features: Call forwarding, Do Not Disturb, Speed dial, Corporate directory.

Connecting Peripherals

Headset: Wired via 3.5mm jack or Bluetooth wireless. PC: Pass-through Ethernet to PC port. Bluetooth Devices: Headsets, mobile phones for call mobility.

Turn off phone before connecting wired peripherals.
For Bluetooth: Enable pairing mode on device, select from phone's Bluetooth menu.
For PC: Connect Ethernet cable from phone's PC port to computer.

Tip: Use certified Avaya peripherals for optimal compatibility.

Making and Receiving Calls

Basic call operations using handset, speakerphone, or headset.

Make Call: Lift handset or press Speaker, dial number using keypad or contacts.
Answer Call: Press Answer softkey, lift handset, or press Speaker.
End Call: Press End Call or replace handset.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference during call, dial third party, press Conference to merge.
Redial: Press Redial to call last dialed number.

WARNING! Emergency calls may require direct line access. Verify local emergency calling procedures.

Advanced Features

Speed Dial: Program frequently called numbers to programmable keys. Corporate Directory: Search company contacts via LDAP. Call Logs: View missed, received, and dialed calls. Do Not Disturb: Temporarily silence incoming calls with customizable message. Bluetooth Mobile Integration: Pair smartphone to answer mobile calls on deskphone.

Care & Maintenance

Unplug power before cleaning. Use slightly damp, lint-free cloth for display. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with ports and openings. Keep away from extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class B digital device compliant. CE marked for European market. RoHS compliant. For support, visit www.avaya.com/support or contact your authorized Avaya partner. Copyright © Avaya Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/PoE	Check power adapter connection; verify PoE switch is enabled.
No network connection	Cable/DHCP	Reseat Ethernet cable; verify DHCP server availability.
No audio	Volume settings	Adjust volume controls; check handset connection.
Touchscreen not responsive	Calibration needed	Restart phone; perform touchscreen calibration in settings.
Bluetooth pairing fails	Distance/interference	Ensure device is in pairing mode and within 3 feet; reduce interference.
Calls not connecting	Server configuration	Verify server settings; contact system administrator.

Reset: Settings > System > Reset to factory defaults (requires admin password).

Service: Contact Avaya support or authorized service provider.