Installation Guide
System Requirements:
- Windows Server 2016/2019 or Linux CentOS 7+
- Minimum 8GB RAM (16GB recommended)
- 100GB free disk space
- Java Runtime Environment 8 or higher
- Network connectivity to Avaya Communication Manager
Step-by-Step Installation
- System Preparation: Ensure all prerequisites are met and necessary ports are open on the firewall.
- Software Installation: Run the installation package and follow the setup wizard instructions.
- Database Configuration: Configure connection to MySQL or Microsoft SQL Server database.
- License Activation: Apply your license key through the administration interface.
- System Integration: Configure connection to Avaya Communication Manager and Session Manager.
- User Configuration: Set up administrator accounts and access permissions.
- Initial Testing: Perform basic functionality tests to verify installation success.
Specifications
| Software Version | Avaya IP Phone Manager 3.2 |
| Supported Platforms | Windows Server, Linux, Virtual Machines |
| Database Support | MySQL 5.7+, Microsoft SQL Server 2016+ |
| Maximum Devices | Up to 50,000 IP phones |
| Supported Protocols | SIP, H.323, UNIStim |
| Web Interface | HTML5 with responsive design |
| Security Standards | TLS 1.2, AES-256 encryption |
| API Support | REST API, SNMP, Syslog |
| Power Requirements | Standard server power specifications |
| Memory Requirements | Minimum 8GB RAM, 16GB recommended |
| Storage Requirements | 100GB minimum, SSD recommended |
| Supported Avaya Systems | Communication Manager, Session Manager, System Manager |
Support Information
- Standard Support: 1 year software maintenance
- Extended Support: Available for additional years
- Update Policy: Quarterly security updates, annual feature releases
For technical support, contact Avaya Support at 1-888-288-2992 or visit Avaya Support Portal
Key Features
Centralized Management
Manage all Avaya IP phones from a single web-based interface, reducing administrative overhead and simplifying device management across the organization.
Bulk Configuration
Apply configuration changes to multiple devices simultaneously using templates and groups, saving time and ensuring consistency across the phone system.
Firmware Management
Centrally manage firmware updates for all supported IP phone models, with scheduling capabilities and rollback options for safe deployment.
Real-time Monitoring
Monitor phone status, call activity, and system health in real-time with comprehensive dashboards and alerting capabilities.
Automated Provisioning
Automatically provision new IP phones with zero-touch deployment, reducing manual configuration and accelerating deployment cycles.
Reporting & Analytics
Generate detailed reports on phone usage, configuration compliance, and system performance with customizable reporting templates.
Supported Phone Models
J100 Series
Basic IP phones for essential calling features and cost-effective deployment
J150 Series
Mid-range IP phones with enhanced display and additional line appearances
J170 Series
Advanced IP phones with color displays and expanded feature sets
96x1 Series
High-end desk phones with wideband audio and advanced telephony features
One-X Series
Premium IP phones with touchscreen interfaces and application support
Conference Phones
Full-duplex conference phones for meeting rooms and collaboration spaces
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phones not registering | Network issues, incorrect configuration, firewall blocking | Check network connectivity, verify configuration, review firewall rules |
| Web interface inaccessible | Service not running, port conflicts, authentication issues | Restart services, check port availability, verify credentials |
| Configuration not applying | Template errors, permission issues, synchronization problems | Validate templates, check permissions, force configuration sync |
| Firmware update failures | Network issues, insufficient storage, incompatible firmware | Check network, free up storage, verify firmware compatibility |
| Performance degradation | High load, database issues, memory constraints | Monitor system resources, optimize database, increase memory |
| Reporting errors | Database connectivity, corrupted data, permission issues | Check database connection, repair data, verify report permissions |
Common Error Codes
- ERR-001: Database connection failed - Check database service and credentials
- ERR-002: License validation failed - Verify license key and expiration date
- ERR-003: Communication Manager connection lost - Check network and CM availability
- ERR-004: Insufficient permissions - Verify user role and access rights
- ERR-005: Configuration template error - Validate template syntax and parameters
- ERR-006: Device communication timeout - Check network connectivity and device status
Manual Downloads
Current Version Manuals
IP Phone Manager 3.2
Full Administration Guide
IP Phone Manager 3.1
Administration Guide
IP Phone Manager 3.0
User Manual
Quick Start Guide 3.2
Installation Quick Reference
Related Documentation
API Reference Guide
REST API Documentation
Migration Guide
Version 2.x to 3.x Migration
Security Hardening Guide
Security Best Practices
Integration Guide
Third-party Integration