Installation Guide
Tools Needed:
- Phillips screwdriver
- Flat-head screwdriver
- Network cable tester
- Telephone line tester
- Static wrist strap
Step-by-Step Installation
- Choose Installation Location: Select a clean, dry location with proper ventilation and access to power and network connections.
- Rack Mounting: Secure the IP500 V2 chassis in a standard 19-inch rack using the provided mounting brackets.
- Power Connection: Connect the power supply unit to a reliable power source with proper grounding.
- Network Connection: Connect Ethernet cables to the appropriate LAN and WAN ports for network connectivity.
- Telephone Line Connection: Connect analog and digital telephone lines to the corresponding ports on the system.
- Initial Configuration: Connect to the system using the configuration software and set up basic parameters.
- System Testing: Test all connected lines, extensions, and features to ensure proper operation.
Specifications
| Model Series | IP500 V2 |
| Type | IP Telephony System |
| Dimensions | 2U Rack Mount (88mm x 440mm x 250mm) |
| Maximum Users | Up to 250 users |
| Analog Ports | Up to 32 ports |
| Digital Ports | Up to 8 BRI or 4 PRI |
| IP Stations | Up to 150 simultaneous |
| Power Requirements | 100-240V AC, 50-60Hz |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
| Storage Temperature | -20°C to 60°C (-4°F to 140°F) |
| Humidity | 10% to 90% non-condensing |
| Weight | 4.5 kg (9.9 lbs) |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Warranty: Available up to 5 years
- Software Support: 1 year software updates included
For warranty service, contact Avaya Support at 1-866-462-8292 or visit Avaya.com
Key Features
IP Telephony
Advanced Voice over IP capabilities supporting SIP, H.323, and proprietary protocols for flexible communication solutions.
Unified Communications
Integrated messaging, conferencing, and collaboration tools that enhance productivity and streamline business communications.
Scalable Architecture
Modular design allows expansion from small office configurations to enterprise-level deployments supporting up to 250 users.
Voicemail Pro
Advanced voicemail system with auto-attendant, speech recognition, and integration with email systems.
Mobility Solutions
Support for mobile extensions, one-number service, and softphone applications for remote workers.
Contact Center
Built-in contact center features including ACD, skills-based routing, and real-time reporting for customer service operations.
Supported Protocols
SIP
Session Initiation Protocol for VoIP communications and trunking
H.323
ITU standard for audio-visual communication sessions
QoS
Quality of Service for prioritizing voice traffic on networks
TLS/SRTP
Encryption protocols for secure communications
SNMP
Simple Network Management Protocol for system monitoring
LDAP
Lightweight Directory Access Protocol for directory integration
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| System won't boot | Power supply failure, hardware fault | Check power connections, replace faulty components |
| No dial tone | Line configuration error, hardware issue | Verify line settings, check physical connections |
| Poor voice quality | Network congestion, QoS not configured | Implement QoS policies, check network bandwidth |
| Extensions not registering | Network issues, configuration errors | Check network connectivity, verify extension settings |
| Voicemail not working | Storage full, service not running | Clear voicemail storage, restart voicemail service |
| System reboots randomly | Overheating, power fluctuations | Ensure proper ventilation, check power supply stability |
Error Codes
- E001: System initialization failure - Check hardware components
- E002: Memory error - Reseat memory modules or replace
- E003: Storage device failure - Check hard drive connections
- E004: Network interface error - Verify network cable and port status
- E005: License violation - Verify software licenses are valid
- E006: Temperature warning - Check system cooling and ventilation
Manual Downloads
Current Model Manuals
IP500 V2 Base
Basic Configuration Manual
IP500 V2 Advanced
Advanced Features Guide
IP500 V2 Maintenance
Maintenance & Troubleshooting
IP500 V2 Security
Security Configuration Guide
Related Documentation
IP Office Manager
Configuration Software Guide
Voicemail Pro
Voicemail System Manual
Contact Center
Contact Center Configuration
Mobility Solutions
Mobile Integration Guide