Avaya J100 Phone Manual

The Avaya J100 is a basic desk phone designed for reliable voice communication in business environments. It features a traditional keypad, clear audio quality, support for multiple lines, programmable function keys, a headset jack, and compatibility with Avaya communication systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Receiving Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Handset, Base Unit, Keypad, Display, Function Keys, Headset Jack, Line Ports.

Feature	Description
Handset	For voice communication with built-in microphone and speaker
Keypad	Traditional 12-button dial pad for entering numbers and accessing features
Display	Shows call information, time, and status messages
Function Keys	Programmable keys for speed dial, line selection, and feature access
Headset Jack	For hands-free communication with compatible headset
Line Ports	Connections for telephone line and optional expansion
MUTE	Mutes the microphone during a call
VOLUME	Adjusts handset, speaker, and ringer volume levels
HOLD	Places an active call on hold
REDIAL	Dials the last called number

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect telephone line: Plug the telephone cable into the LINE port on the base and the wall jack.
Connect handset: Attach the coiled cord from the handset to the base unit.
Connect power: Plug the AC power adapter into the base and a wall outlet.
Optional headset: Plug a compatible headset into the headset jack.

WARNING! Use only the provided power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; the display will illuminate.

Check for dial tone: Lift the handset; you should hear a dial tone.
Set date and time: Use the menu keys to access system settings (if configurable via display).
Program function keys: Assign speed dial numbers or features to programmable keys via the menu.
Adjust volume: Set comfortable levels for ringer, handset, and speaker using VOLUME keys.

CAUTION! Do not place the phone near heat sources or in direct sunlight.

Specifications

Type: Desk Telephone.
Compatibility: Avaya communication systems (check specific model compatibility).
Audio: Full-duplex speakerphone, adjustable volume controls.
Terminals: LINE port, handset port, headset jack, power port.
Display: Backlit LCD for call information and status.
Supported features: Call Hold, Mute, Redial, Speed Dial, Conference calling (system dependent).
Power Source: AC adapter (included).
Operating Temp: Standard office environment.

Controls and Settings

Access menu via dedicated MENU key or soft keys (if available). Front Panel: Handset, Keypad, Display, Function Keys, Volume Controls.

Key Functions: Dial numbers, access voicemail (*98 common), activate features (Hold, Mute, Redial).

Settings: Ringer tone/volume selection via menu. Display: Contrast adjustment. Function Keys: Program for speed dial or feature access. System: Date/time set, language selection (if available).

Connecting Devices

Telephone Line: Standard RJ-11 cable. Headset: 2.5mm or RJ-9 plug (model dependent).

Ensure phone is unplugged from power before connecting cables.
Match connectors to correct ports (LINE for wall, HANDSET for handset).
For headset use, plug in and may need to press HEADSET key or lift handset to activate.

Tip: Use a surge protector for the power connection to protect against voltage spikes.

Making and Receiving Calls

Basic telephony functions.

Make a call: Lift handset or press SPEAKER, dial number, wait for connection.
Receive a call: Phone rings, lift handset or press SPEAKER/ANSWER to connect.
End a call: Hang up handset or press SPEAKER/OFF.
Hold: Press HOLD during a call; press again or lift handset to retrieve.
Mute: Press MUTE during a call to mute your microphone; press again to unmute.
Redial: Press REDIAL to call the last dialed number.
Transfer: Consult your system administrator for call transfer procedure (often FLASH then dial extension).
Conference: Consult system guide for multi-party conference setup.

WARNING! Do not use the phone during an electrical storm. Use caution when adjusting volume to avoid hearing damage.

Accessibility Features

Volume Control: Adjustable ringer and handset/speaker volume. Ringer Tone Selection: Choose from multiple tones in settings. Large Keypad: Designed for easy dialing. (Note: Specific accessibility features may vary by system configuration.)

Care & Cleaning

Unplug from power before cleaning. Use a soft, slightly damp cloth to clean the exterior. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto the phone. Keep liquids away from the unit.

Regulatory Information

FCC Part 68: Registered terminal equipment. Complies with applicable standards for connection to the telephone network. This device may not cause harmful interference and must accept any interference received. For technical support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Loose cables/power	Check all cable connections; ensure phone is plugged into power and wall jack.
Phone does not power on	Power adapter/outlet	Check power adapter connection; try a different wall outlet.
Cannot hear caller/caller cannot hear you	Volume/mute/handset cord	Adjust volume; check if MUTE is on; ensure handset cord is fully plugged in.
Display is blank or dim	Power/contrast settings	Check power; adjust display contrast via menu settings.
Phone does not ring	Ringer volume/Do Not Disturb	Increase ringer volume; check if Do Not Disturb (DND) feature is activated.

Reset: Unplug power for 30 seconds, then reconnect. For system-specific resets, contact administrator.

Service: Contact your telecommunications system administrator. For product information, visit www.avaya.com.