Avaya J100 Series IP Phone Manual

The Avaya J100 Series IP Phone is a versatile business communication device offering high-quality voice over IP (VoIP) capabilities, intuitive user interface, support for multiple lines, programmable feature keys, integrated Ethernet switch, Power over Ethernet (PoE) support, headset connectivity, and compatibility with Avaya communication platforms. Below are key sections for safety, features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: LCD display with navigation keys, Handset, Feature keys, Volume controls, Headset jack, Ethernet ports.

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

1. Connect to network: Use Ethernet cable from switch/router to LAN port.
2. Connect PC (optional): Use second Ethernet cable from PC port to computer.
3. Connect handset: Plug coiled cord into handset jack.
4. Power the phone: Use PoE from switch or connect power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; wait for boot sequence.

1. Obtain IP address: Phone automatically obtains IP via DHCP (default).
2. Configure basic settings: Use menu to set time, date, language.
3. Register with server: Enter server IP/domain provided by administrator.
4. Test call: Make test call to verify functionality.

CAUTION! Do not disconnect during firmware update. Ensure proper ventilation.

Specifications

• Display: Backlit LCD, 2-4 lines (model dependent).
• Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
• Audio: Wideband audio support, HD voice capable.
• Ports: Two RJ45 Ethernet, RJ9 handset, 3.5mm headset.
• Protocols: SIP, H.323 (model dependent).
• Power: PoE (802.3af) or external power adapter.
• Operating Temp: 0°C to 40°C (32°F to 104°F).
• Compliance: FCC Part 15, UL, CE.

Controls and Settings

Access menu via NAVIGATION keys. Front Panel: SPEAKER, MUTE, VOLUME, NAVIGATION, FEATURE KEYS.

Menu Options: Settings, Call History, Directory, Features, Network.

Settings: Time/Date, Language, Display contrast, Ring tones. Network: IP configuration (DHCP/Static), Server settings. Features: Call forwarding, Do Not Disturb, Speed dial. Audio: Volume levels for handset, speaker, ringer.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

1. Turn off phone before connecting additional devices.
2. Match cables to correct ports (Ethernet to LAN, handset to RJ9).
3. Verify connections are secure.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Basic Call Operations

Make, receive, and manage calls.

1. Make call: Lift handset or press SPEAKER, dial number.
2. Answer call: Lift handset or press SPEAKER/ANSWER softkey.
3. End call: Replace handset or press END CALL.
4. Hold: Press HOLD button during call.
5. Transfer: Press TRANSFER, dial target, complete transfer.
6. Conference: Press CONFERENCE, dial participant, merge calls.
7. Redial: Press REDIAL or access call history.
8. Volume adjustment: Use VOLUME keys during call.

WARNING! Do not use phone with wet hands. Avoid liquid contact.

Advanced Features

Call Forwarding: Redirect calls to another number. Do Not Disturb: Silence ringer for incoming calls. Speed Dial: Program keys for one-touch dialing. Directory: Store and access contacts. Call History: View missed, received, dialed calls.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry thoroughly.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. Copyright © Avaya Inc. All rights reserved. For support, visit www.avaya.com/support or contact your authorized Avaya dealer.

Troubleshooting

Reset: Menu > Settings > Reset to factory defaults if needed.

Service: Contact Avaya support or authorized service provider.