Avaya J129 Phone Manual

The Avaya J129 is a versatile IP deskphone designed for business communications, featuring a high-resolution display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), and integration with Avaya IP Office and Aura Communication Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution display, programmable keys, handset, Ethernet ports, headset jack.

Feature	Description
Display	High-resolution monochrome or color display (model dependent)
Programmable Keys	Configurable for line appearances, speed dials, features
Handset	Wideband audio for HD voice quality
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN and PC)
Headset Jack	3.5mm jack for headset connection
Power over Ethernet (PoE)	IEEE 802.3af compliant; optional power adapter available
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for visual message notification
MUTE	Mutes microphone during a call
HOLD	Places active call on hold

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect LAN port to switch or PoE injector.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power on: Phone powers via PoE or optional power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone boots and registers with IP telephony system.

Network configuration: Obtain IP address via DHCP (default).
Extension assignment: Admin assigns extension via system configuration.
Set language: Press Settings > User Preferences > Language.
Adjust audio: Use volume controls to set handset, speaker, ringer levels.
Program keys: Admin or user can configure programmable keys via web interface or phone menu.

CAUTION! Do not disconnect during boot process. Ensure proper ventilation.

Specifications

Display: High-resolution, backlit, 3.5-inch (model dependent).
Audio: HD wideband audio (G.722), full-duplex speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, H.323 (system dependent).
Supported Codecs: G.711, G.729, G.722.
Programmable Keys: Up to 6 (model dependent).
Power Source: PoE (IEEE 802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via NAVIGATION keys and OK button. Front: Handset, display, soft keys, navigation cluster, volume controls.

Key Functions: MUTE, HOLD, SPEAKERPHONE, HEADSET, TRANSFER, CONFERENCE, REDIAL, MESSAGES.

Settings Menu: User Preferences (language, contrast, ring tone), Call Features (forwarding, do not disturb), Network (view IP, statistics). Admin Settings: Accessed via web interface for system configuration.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

Turn off devices before connecting cables.
Match Ethernet cables to correct ports (LAN vs PC).
For headset, plug into 3.5mm jack and select HEADSET mode.

Tip: Use Cat5e or higher Ethernet cables for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press SPEAKERPHONE/HEADSET, dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press flashing line key.
Hold: Press HOLD button; resume by pressing same line key.
Transfer: Press TRANSFER, dial target, press TRANSFER again to complete.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again, dial second party.
Forward calls: Settings > Call Features > Call Forwarding.
Do Not Disturb: Enable via Settings or programmable key.
View call history: Press NAVIGATION keys to access missed, received, dialed calls.

WARNING! Do not expose to liquids. Use approved accessories only.

Accessibility Features

Visual alerts: Flashing LED for incoming calls/messages. Audio: Adjustable ringer volume and tone. TTY compatible: When connected to compatible system.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth; no abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Keep away from heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your authorized Avaya dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check Ethernet/PoE connection; try power adapter; verify switch PoE enabled.
No dial tone	Network/configuration	Check IP address (Settings > Network); verify registration with system.
Poor audio quality	Network/cable	Check Ethernet cable; ensure network QoS configured for voice.
Keys not responding	Software/firmware	Restart phone; check for firmware updates via admin.
Cannot make calls	SIP registration	Verify SIP credentials; contact system administrator.

Reset: Settings > Advanced > Reset to factory defaults (requires admin password).

Service: Contact authorized Avaya dealer or support.avaya.com.