Avaya J139 IP Phone User Manual

The Avaya J139 is a business-grade IP desk phone designed for reliable voice communication in enterprise environments. It features a clear display, programmable line/feature keys, support for multiple lines, integrated Ethernet switch, Power over Ethernet (PoE) capability, headset port, and compatibility with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Receiving Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display with backlight, Handset, Programmable keys, Ethernet ports, Headset jack, Volume controls.

Feature	Description
Display	2-line monochrome or graphical LCD with adjustable contrast
Line/Feature Keys	Programmable for line appearances, speed dial, or features
Handset	Standard telephone handset with noise-canceling microphone
Headset Port	2.5mm or RJ9 port for headset connection (model dependent)
Ethernet Ports	Two 10/100 Mbps ports (LAN and PC) with integrated switch
Power over Ethernet (PoE)	IEEE 802.3af compliant; can be powered via Ethernet cable
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED for visual voicemail notification
MUTE	Button to mute the microphone
HOLD	Button to place a call on hold

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to Network: Plug Ethernet cable from your network switch into the LAN port on the phone.
Connect a Computer (Optional): Use a second Ethernet cable from the PC port on the phone to your computer.
Connect Handset: Plug the coiled handset cord into the jack marked with a handset icon.
Apply Power: Connect the power adapter (if not using PoE) or ensure PoE is provided by the network switch.

WARNING! Use only the provided or approved power adapter. Ensure cables are routed to avoid tripping hazards.

First-Time Setup

Once powered, the phone will attempt to boot and register with the IP telephony system.

Initial Boot: Wait for the phone to complete its startup sequence. The display will show initialization messages.
Check Registration: The extension number or "Registered" status should appear on the display.
Set Preferences: Use the Options button or menu to set time/date, ring tone, display contrast, and language.
Program Keys: Assign line appearances or speed dial numbers to programmable keys via the web interface or system administration.

CAUTION! Do not disconnect power during firmware upgrades as indicated on the display.

Specifications

Display: 2-line x 24-character or graphical LCD with backlight.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP or proprietary Avaya protocols (dependent on configuration).
Audio: Wideband audio support (optional), G.711, G.729 codecs.
Programmable Keys: Up to 6 (model dependent) for lines, speed dial, or features.
Connectors: Two RJ45 Ethernet, RJ9/RJ22 handset, 2.5mm/RJ9 headset, DC power.
Power Source: 48V DC via PoE or external power adapter.
Operating Environment: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menus via the NAVIGATION arrow keys and the SELECT/MENU button.

Front Panel: Handset, Display, Soft keys (under display), NAVIGATION pad, MUTE, HOLD, SPEAKER, HEADSET, Volume controls.

Settings Menu: Options for Ring Tones, Display Contrast, Time/Date, Language, Network Configuration (typically admin-set). Feature Keys: Can be configured for Line Appearance, Speed Dial, Call Forward, Do Not Disturb, Conference, Transfer. Audio: Adjust volume for Ringer, Handset, Speaker, Headset independently.

Connecting to Network

Primary connection is via Ethernet. Supports daisy-chaining to a computer.

Ensure network switch port is configured for data (and PoE if used).
Connect phone's LAN port to the network switch using a CAT5e or better cable.
For a computer, connect cable from computer to the PC port on the phone.
Power on. The phone should obtain an IP address via DHCP.

Tip: If using PoE, verify the switch provides sufficient power (IEEE 802.3af Class 1 or 2).

Making and Receiving Calls

Basic call handling procedures.

Make a Call: Lift handset or press SPEAKER/HEADSET. Dial number using keypad. Press dialing key or wait for auto-dial.
Answer a Call: Lift handset, press SPEAKER, press HEADSET, or press the flashing line key.
End a Call: Replace handset or press SPEAKER/HEADSET button again.
Hold: Press HOLD button. Press the corresponding line key or HOLD again to retrieve.
Mute: Press MUTE during a call to mute your microphone. Press again to unmute.
Transfer: During a call, press TRANSFER or XFER, dial the target number, announce the call, then complete transfer.
Conference: During a call, press CONF or CONFERENCE, dial second party, then press CONF again to merge.

WARNING! Emergency calls (e.g., 911) may require specific system configuration. Understand your system's capabilities.

Advanced Features

Speed Dial: Program frequently used numbers to programmable keys or memory locations. Call Forward: Activate via feature key or menu to forward calls to another number. Do Not Disturb: Activate to send calls directly to voicemail. Web Interface: Access phone's internal web pages for advanced configuration (IP address required, typically set by administrator).

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. For stubborn marks, dampen cloth slightly with water. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class A digital device. Complies with limits for business environments. May cause radio interference; user may be required to take corrective action. ICES-003: Complies with Canadian EMI standards. For EU, complies with the R&TTE Directive. Contains FCC ID: [Insert FCC ID if applicable]. For support, contact your system administrator or visit support.avaya.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display blank	Power source	Check PoE switch or power adapter connection. Try a different outlet or Ethernet cable known to provide PoE.
No dial tone	Network/Registration	Check Ethernet cable is secure. Verify phone has an IP address and is registered to the call server.
Call quality issues (echo, static)	Network quality/cabling	Check for damaged cables. Ensure network meets QoS requirements for voice.
Keys not responding	Phone lock/Firmware	Check if keypad is locked. Contact administrator for potential firmware update.
Cannot hear caller/caller cannot hear you	Audio path	Check MUTE is off. Try handset instead of speakerphone. Verify headset connection if used.

Reset: To reboot, disconnect and reconnect power. For factory reset (erases all settings), consult administrator as procedure varies.

Service: Contact your system administrator or Avaya support. Do not attempt to open or repair the unit yourself.