Avaya J159 User Manual

The Avaya J159 is a feature-rich IP deskphone designed for business communications, offering high-quality audio, a color display, support for multiple lines, and integration with Avaya communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Receiving Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable keys, handset, headset jack, Ethernet ports, and power adapter.

Feature	Description
Display	Color LCD for call information and menus
Programmable Keys	Configurable for speed dial, line appearances, and features
Handset	Wideband audio for high-quality voice
Headset Jack	For hands-free communication
Ethernet Ports	LAN and PC ports for network connectivity
Power Adapter	For AC power connection (if not using PoE)
Volume Controls	Adjust handset, speaker, and ringer volume
MUTE	Mutes microphone during calls
HOLD	Places active call on hold
CONFERENCE	Sets up multi-party conference calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from LAN port to switch/router. Use PC port to connect computer if needed.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Plug power adapter into phone and AC outlet (if not using Power over Ethernet).
Allow phone to boot and obtain IP address from network.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone should auto-configure via DHCP. Check IP address in Settings > Status.
Extension registration: Enter server IP and extension credentials as provided by administrator.
Set language: In Settings menu, select preferred language (default ENGLISH).
Adjust audio: Use volume controls to set handset, speaker, and ringer levels.
Program keys: Assign functions (speed dial, line keys) via phone menu or web interface.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: Color LCD, 3.5-inch.
Audio: Wideband handset and speakerphone.
Network: 10/100 Mbps Ethernet, Power over Ethernet (PoE) 802.3af compliant.
Protocols: SIP, H.323 (depending on configuration).
Programmable Keys: Up to 24 configurable keys.
Headset Support: 3.5 mm jack for wired headsets.
Power Source: 100-240V AC, 50/60Hz adapter or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via MENU button or touch screen. Front Panel: Handset, display, soft keys, navigation cluster, volume controls.

Key Functions: HOLD, TRANSFER, CONFERENCE, MUTE, HEADSET, SPEAKERPHONE, MESSAGE, DIRECTORY.

Settings: Audio (volume, tone), Display (contrast, timeout), Time/Date, Network (IP settings), Features (call forwarding, do not disturb). Programmable Keys: Configure via phone menu or web interface for speed dial, line appearances, BLF, etc.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: 3.5 mm plug to headset jack.

Turn off phone before connecting additional devices if possible.
Match cables to correct ports (Ethernet to LAN, computer to PC).
For headset use, plug in and select HEADSET mode for audio.

Tip: Use quality Ethernet cables (Cat5e or higher) for reliable connectivity.

Making and Receiving Calls

Supports basic and advanced call features.

Make call: Lift handset or press SPEAKERPHONE/HEADSET, dial number, press DIAL or wait for auto-dial.
Answer call: Lift handset, press SPEAKERPHONE, HEADSET, or corresponding line key.
End call: Hang up handset or press SPEAKERPHONE/END CALL.
Hold: Press HOLD to place call on hold; resume by pressing same line key.
Transfer: Press TRANSFER, dial target, press TRANSFER again to complete.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again to add, repeat for more parties.
Mute: Press MUTE during call to mute microphone; press again to unmute.
Voicemail: Press MESSAGE key to access voicemail (if configured).

WARNING! Do not use phone during electrical storms. Use hands-free options if driving.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker. Large Font: Option for larger on-screen text in display settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use liquids, aerosols, or abrasive cleaners.

CAUTION! Avoid moisture entering phone openings. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. CE marked for European compliance. Copyright © Avaya Inc. All rights reserved. For support, visit support.avaya.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power/PoE issue	Check power adapter connection; ensure PoE switch is powered; try different outlet.
No network connectivity	Cable/DHCP issue	Check Ethernet cable connections; verify DHCP server is reachable; restart phone.
No audio on calls	Volume/mute settings	Adjust volume controls; ensure MUTE is off; check handset cord connection.
Cannot register to server	Configuration/network	Verify server IP, extension, and password; check network firewall settings.
Keys not functioning	Configuration	Re-program keys via menu; reset to factory defaults if needed.

Reset: Settings > Advanced > Reset to Factory Defaults (use caution).

Service: Contact Avaya support or authorized service provider.